Does automation override notifications?

[Alex Arantes]

When an automation rule is created, triggered by an event that normally would send a notification, does the automation override the notification?

In principle, if comments are left on a ticket, a number of people get notification: assignee, reporter, watchers, etc...

Is it possible that if I create an automation rule triggered by someone leaving a comment on that ticket, that it will override the notifications? 

Someone else in my organization has created a number of automation rules (some related to comments being added) and now I have some people saying that, in some cases, they are not being notified by email when comments are left on a ticket.

Is this just a coincidence or can automation rules override notifications?

Thanks.

[Laurie Sciutti]

Hi @Alex Arantes ~ it shouldn't override, it should supplement.