Community resources
Community resources
Community resources
Jira Service Management
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Everything here is pretty foreign to me but oh so interesting. Not sure how I got here into this community but it seems so much to learn from. I don’t even know where to get started? Please advise?
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I have a service management project in which I am using custom forms to collect data, but the custom fields available in my form are not there in the issue view, would i still be able to create repor...
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We are running a premium plan for Jira Service Management which allows the use of a sandbox environment to test things. I noticed that I can't edit templates in the sandbox, as the following banner ...
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Hi, Does anyone know a method to completely replace a person in rotation, while maintaining the original rotation. If i remove a person in rotation, and then add a different one, the whole rotati...
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I have an automation rule that sets the Summary for issues of a given request type: {{issue.summary}} by {{issue.reporter.displayName}} - {{customfield_12570.value}} The placeholder {{customfie...
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Hello, is there possibility to delete Customer Portal for project in JSM? I want to keep the project, but want to delete Portal.
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Hi guys, I have a customers that I need to create a ticketing system, when I create the ticketing system, usually I always integrating between the JSM with the Jira Software, like when the ticket is...
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...any requests to get access to the feature, and because it's going to take some time for the public release we have decided to reopen the EAP as we understand that many customers would to use the f...
- Article
- jira-service-management
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I want to generate the issues report with resolution time in JSM, how to do that please help me.
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Hi everyone, We have a Rooms set up in Assets, with Buildings and Floors assigned. However, when we have a job, the rooms/floors/buildings can be searched and added, but the Floor/Floors attribute d...
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Hi all - I created a request type form, which doesn't have a required field. How would I bypass this in a workflow? Please assist Regards, Murad
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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I've updated an existing Request Type name like below in Request Types page in the project portal. However when I search for the Request Type name via Search or JQL, and the original Reque...
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Hi all! I wonder if it is possible to restrict access to agent-type users for access to the default satisfaction report. I question this because I understand that the evaluation should be confidenti...
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95% of the emails that go to our support email create Jira issues, but there are a select few that do not. One that we identified today was an email that one of our employees forwarded. She forwarded...
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Hello Atlassian community, Is there a way I can track which epics my team is spending the most time on per sprint? I want to get a sense for if the priorities we set are reflected in the work ...
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Looking for direction on how to create automation based off a linked date field off a form. We have a "Risk Assessment" form that asked for a "Follow-Up/Risk Expire Date" We would like to cre...
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I would like to create some custom fields in Jira that connect to external data, preferably MSSQL (on an internal network server) or Sharepoint if connecting to an internal server is not possible.&nb...
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How do I fix these errors on reports? When I view the reports they look fine. But there are other team members (who have the same access to the dashboard as me) who see the following when tryi...
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We have a service management ticketing JIRA board which has been in use for a few years. The flow for the ticket types has not changed, neither has any permissions on the board. I am an a...
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We have a Prod and Sandbox environment. Can we create API key specific for Sandbox environment only
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I have a team-managed service project in a "Cloud Free" licensed Jira instance. It seems that the limit to the number of fields I can create for this project is 50. Is it possible to change this l...
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I located the JIRA Knowledge Base article on how to retain the comments from a parent ticket when it is Cloned in the hopes that this would actually copy each comment over as a separate comment. "Ho...
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I am having great difficulty with getting the 'Reply To Customer' function to work within the Service Management section. Currently I have our own Email set up for incoming emails and we have ...
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Hello, When a month ends, we must write a report where one of the things we analyze is the number of tickets created in relation of a the number of items fabricated. To do so, at the beginning of e...
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| June 18, 2025 4:57 PM PDT |