Community resources
Community resources
Community resources
Jira Service Management
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Hi As an Account manager, I would like to be able to "subscribe" to several organisations to be notified each time they open a ticket At the moment I can only start watching Tickets after s...
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I have a question about automating JIRA service management. Are there any documents that describe processes that cannot be achieved through automation? For example, repeated processing is not possib...
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Hello to all of you. I am trying an automation from a ticket (SD) to a linked ticket (DEV). Already worked correctly, I leave the automation working. But we want to go a little further and...
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Hi, I am having a problem with @-mention. When editing the Description field of an existing issue, the list of users pops up after pressing '@'. But when creating a new issue, I am instead aske...
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Hello, Is there any documentation anywhere (or maybe an internal way to find out via the DB, logs or scriptrunner) to tell me which embedded version of Crowd is in each version of each product? &nb...
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Hi I can't figure out how to get the sub tasks to auto assign to the same owner as the parent task, at the moment they're unassigned when set up, and the concern is that they'll be miss...
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How to Update Affected version automatically from one project to another project in jira data center
Hello Team, Is there any possible way to "Update Affected version" from one project to another project in Jira data center automatically. Example: Legacy automation etc. Thanks
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Hello Team, It would be appreciated if I get an response as earlier from you. We want to include request type details in customer notification email and tried with below smart value but its not wor...
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We have recently upgraded JSM from 9.0.0 to 9.10.1 and since then the customer satisfaction email is sent incorrectly... It used to look like this... Is there a way to...
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Hi, I would like to add form data in print of any issue or the doc export for the audit purpose. I can add the form to the issue but when I click on print of the issue, the form response is not show...
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Hi community, we met with curious situation we can not find any result with full FQDN. if I search via key...
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Hi, in jira insight I do have 2 fields 1) select with options and text field I need text field to get value of select every time select changes using automation that works only when I'm saving wh...
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Hello, I want to create a predefined text with a predefined time for time tracking. This should make it possible to record certain activities with the fewest steps and to store an average time. Is ...
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We would like to use JIRA OKRs plugin (https://marketplace.atlassian.com/apps/1221776/okr-for-jira?tab=support&hosting=cloud) and I would like to know if this require also JIRA Service Management...
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Hello everybody! We are using JSM Cloud and facing the following issue: We set the customer permissions to "Don't allow customers to create accounts", which we want and need to do in order to make ...
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Is there a way or an add-on application which will help me creating reports about Jira Service Management portal and knowledge base access? In reality I need to understand what knowledge base articl...
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Hi everyone, Is there a way to automatically add an email of an account manager to an issue that has been created via email request. I would like for the account manager to have sight of all...
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We need subtasks to be created when status changed to 'Peer Review', then assigned to the team in a round-robin fashion. However the subtask needs to be assigned to someone who is not parent task ass...
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Hi All. I have a project that has a form that is filled and a pdf file is created as soon as the form is submitted. How do I send that form yo a customer via email using Automation or any other alt...
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How to add 'Days since created' column to Filters Page? Can you help me learn this?
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Someone's been creating a massive amount of fake jira service management accounts that emulate a crypto trading system and adding people. Please fix Jira to avoid using it for spam/scams! some examp...
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We are planning to create a subcategory in the portal Thank you
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Hi! I'm trying to create a rule that searches for similar issues in a backlog by a summary or description and then link these tickets. I found that there's such a rule: But it doesn't do anythi...
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How do I set up i the json definition of the object type that its attributes should be inherited ?
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Hi, With the new change in Jira Service Management role definition; i.e.,: Jira Service Management - Customer, and Jira Service Management - Agent. I tried to untick/unselect the JSM - Ag...
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