How do you update the types of service requests in Microsoft Teams(assist)

[Nathaniel Hoecherl]

Hi ya'll,

I was trying to add a new service request through assist. I am able to create the request in Jira service management, but when checking the menus through the assist teams menu, the new request doesn't show up. Any idea how to get the new option to propagate?

[Eugenio Onofre]

Hi @Nathaniel Hoecherl

Welcome to the Atlassian Community.

I would recommend following the steps shown on the document below:
https://support.atlassian.com/jira-service-management-cloud/docs/manage-chat-settings-for-microsoft-teams/

Please do not forget to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio