Jira Service Management Cloud Free – HTTP 500 accessing /servicedesk/projects and Request types

[Guido Cason]

We are using Jira Service Management Cloud Free.

Any attempt to access Service Management configuration (Request types, Portal)
returns “This space isn’t available”.

Accessing:
https://<our-site>.atlassian.net/servicedesk/projects
returns HTTP 500 Internal Server Error.

This happens even with a newly created Service Management project.
Permissions are correct (Project Admin).

Error details:
- Error type: 500 Internal Server Error
- Reference: 66abfe70-3571-4344-bcfb-2391e93a401e
- TraceId: f9d720114ab4449fb55aa783ed0e48f2
- Site: stopcar.atlassian.net

This looks like a backend issue with the new “Spaces” UI and Jira Service Management.

[Trudy Claspill]

Hello @Guido Cason 

Welcome to the Atlassian community.

As a user community we don't have access to the Atlassian backend. But I have flagged your post to raise it to the attention of Atlassian team members. They should get back to you within 2 business days.

In the interim have you tried other browser applications, clearing your browser cache, or private browser windows? I would not necessarily expect that to help, but trying doesn't compound the issue.

How long has this subscription been active? Have you ever been successful in accessing the projects?

[Guido Cason]

Hi Trudy, thank you for flagging this to the Atlassian team.

Yes, we have already tried:
- Different browsers (Chrome, Edge)
- Incognito/private windows
- Clearing cache and cookies

The issue persists in all cases.

Regarding your questions:
- This Jira Cloud site (stopcar.atlassian.net) has been active for quite some time (not newly created).
- Jira Software projects have always been accessible and work correctly.
- The issue only affects Jira Service Management.

We were never able to successfully access:
- /servicedesk/projects
- Request types configuration
- The customer portal

This also happens with newly created Jira Service Management projects, which suggests a backend or tenant-level issue rather than a configuration or browser problem.

Please let me know if you need any additional information (trace IDs, timestamps, project keys, etc.).
Thanks again for your help.

[Guido Cason]

.

[Shalini Pradhan]

Hello @Guido Cason ,

Good day! Welcome to Atlassian Community :)

Could you please share your cloud site URL so that we can create a support request on your behalf for an engineer to check and investigate?

[Guido Cason]

Hi Shalini, thank you for your help.

Our Jira Cloud site URL is:
https://stopcar.atlassian.net

Please let me know if you need any additional information (timestamps, trace IDs, project keys, etc.) to proceed with the investigation.

Thanks again.

[Shalini Pradhan]

Hello @Guido Cason ,

Thank you! A ticket has been raised, an engineer will reach out to you soon, please keep an eye on your email. Also, i would request you not to share any confidential information such as trace ID, project key etc.

Have a good day!