How to disable 2FA for an user account

[Jader Peixoto Volkmer]

Hi everyone,

I'read some answers here in the community about the subject I am looking for.

The point is that some months ago it was possible to disable the 2FA of a specific user accessing his/her account.

I was reached from a user who needs to login but he is facing some problem with 2FA, and I would like to disabe the 2 factors only for him. I didn't find a way to do this in his account. So in my reasearch I found the it is needed to create another autentication policy and move the users in the same situation to this new policy. The point is that to create another policy I do need de Atlassian Guard and we don't have this product.

Is there a way to change (diable/enable) the 2FA as we used to do before?

Thank you.

[Kevin Kadakas · Accepted solution]

Hi @Jader Peixoto Volkmer, as you described unfortunately it is no longer possible to disable 2FA for a single user without using authentication policies.

At the moment, if you want to disable 2FA for one or more specific users, you must:

• Create a separate authentication policy where 2FA is disabled

• Assign the affected user(s) to that policy

Managing multiple authentication policies requires an Atlassian Guard Standard subscription, so without Guard, this is not possible.

This means the previous ability to toggle 2FA per individual user is no longer available.

Relevant documentation:

• Authentication policies overview:

  https://support.atlassian.com/security-and-access-policies/docs/what-are-authentication-policies/

• Manage two-step verification:

  https://support.atlassian.com/security-and-access-policies/docs/manage-two-step-verification/

Hope this answers your question. Feel free to reply if you need more details, and I’ll get back to you as soon as possible.

[Jader Peixoto Volkmer]

Hi Kevin,

thank you for your answer. So I do need to negotiate the subscription of the Atlassian guard to me it possible to manage these situations.

Regards,

[Jader Peixoto Volkmer]

Dear Kevin,

I solve the problem performing a reset in 2FA, it is possible:

It works and the user logged in.

Regards

[Kevin Kadakas]

Hi @Jader Peixoto Volkmer, thank you for sharing your solution with us, its a good point that i missed unfortunately <3