Use the e-mail template from "customer notifictions" in custom automation

[Sebastian John]

Hi,

why cant i use the E-Mail template from JSM -> Space settings -> Notifications -> Customer Notifications which e.g. look like this:

or like this "html" code in the template section:

in an automation in the component "send mail" or "send custom mail"?

When I use the html code from the template and copy&paste it in the "content" - section of the "send custom mail" component, the received mail looks like this:

The  "content" - section of the "send custom mail" component says it supports "html":

With best regards

Sebastian

[Marc -Devoteam-]

Hi @Sebastian John 

The code from the customer notifications is not fully HTML is use reference place holder variables to field in Jira.

This part you will need to set correctly in HTML code in the sent mail action. You can't just copy and paste this.

This as the automation can't use variable place holders based on field references.

Example html for "View request"

View request: <a href="{{issue.url.customer}}">{{issue.key}}</a>

This show the key of the request as a link.

[Sebastian John]

Hi,

thanks, your example works and i helpful.

Nevertheless is it possible to replace the:

<a class="jsd-unsubscribe-link" href="${request.disable.notifications.url}">Turn off this request's notifications</a>

I can not find a smart value that addresses this feature/url.

[Marc -Devoteam-]

Hi @Sebastian John 

There is no smart value url that can be used for this action in an email generated in automation

I have seen some mentions on: {{request.disable.notifications.url}}

But also many that this won't work or results in 401 messages.