Community resources
Community resources
Community resources
Jira Service Management
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Does anyone know if there's a way to integrate Docusign into Jira cloud? Meaning, I need a custom field that sends the digital signature box from the customer portal? Also, Is there a way to ...
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In the recent blog post "Atlassian Cloud changes Mar 24 to Mar 31, 2025" there was a mention of something coming soon: "Assets has moved to the App Switcher". The link to the article did not wo...
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Hey, We have 2 instances: 1 with a public-facing help center and 1 that is completely internal-only. We chose this approach cause we honestly did not trust in the maturity of Jira Cloud back then a...
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Hi guys, I was wondering whether anyone has been able to define freeze period windows based on a change's planned start/end date? Concretely, I would like to define month-end -X days a...
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Hello, I have a strange issue with seeing request types. I'm a site admin, all of these have been working perfectly well until a few days ago when I tried accessing them and they don't seem to work a...
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I've been asked to configure alerts to be sent to one team 9am-430pm and to another out of those hours. I cannot see how to do this in OpsGenie - is this possible?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Ciao, vorrei sapere come togliere la frase come possiamo aiutarti all'interno del mio portale di service desk? è tra la descrizione che ho scritto io, e il tipo di richiesta. è un...
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Dear Jira Community, We are currently integrating Jira with Wrike using Unito. Everything is syncing correctly, except for the attached form in our Jira requests. Since Unito does not capture attach...
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Hello, i have seen that i can have Kanban boards for single projects. But is there also a posibility, to have one kanban board for all projects base on maybe an filter or something else? kind regar...
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Hello everyone, The rule in my workflow is that when a ticket is declined, the system will automatically revert it to the “Bổ sung thông tin” status as picture show below. At that point, t...
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Hello, I would like to set up my Help Desk/Service Desk project with an automation rule that auto assigns tickets to them in order based on ticket status. For example, I have 4 Service Desk agents ...
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I'm having an issue with the new playbook function Atlassian just introduced. When I try to create playbook and add a step with an automation rule, no automation rule is detected. When I click the "+...
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We want to require time logging before closing an issue in Jira but only if time hasn't been logged already. Is there a way to do this on the closing transition screen? Right now we use the Time t...
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Eu ja tenho outros projetos que pago licença. Mas quero uma instancia nova, que estou configurando para mostrar para mais um cliente, porém não sei como eu faço esta criação. Eu criei um novo produto...
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We are migrating to JSM from OpsGenie and are nearly complete. The only outstanding question I still have is how to get a Slack alert triggered from a JSM sync. We have a sync that triggers JSM alert...
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Hello! I really need some help while trying to query the Jira issues with Powershell. I already read the JiraPS manual, but, i couldnt access my portal through PS or even by their exam...
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Looking over the Migration documents, I see that if we move to Jira Service Desk Premium, we can have a call-in number with Trello integration. We currently have the integration for a call in numb...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Currently, we have our portal open to all internal employees. This is done by allowing customers to register their own account, as long as they are using an employee email. Employees can submit reque...
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We are using own custom object schema exclusively and not the built in 'Services' schema. Is there any way to sync the project with our custom object schema objects? I'm referencing what is under the...
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I'm working in JSM cloud and I've created a form to use for new employee onboarding requests. One field on the form is Employee Department, so I've created a custom field that contains all the ...
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I just got a new iphone 16 pro and i am unable to access the system through the app. It asks for my email address, then i authenticate through the microsoft authenticator, then it asks me to sign on ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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When I create a sub-task it automatically creates another issue - how can I prevent this? I just want the sub-task to show up in it's parent issue, not as an additional separate issue.
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Hi all, I want to bulk edit a number of issues parent links. For example, I have 100 stories under a parent but want to edit these to another parent. Step 2 lists bulk actions to choose ...
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Hello, I have been asked whether we can send ticket updates to group email addresses for certain clients. For example, if a ticket is transitioned or resolved, we would like notifications to...
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Hi, Since a few weeks I don't have any more acces to view our customers at the page 'Atlassian Administration'. Normality I see the customers through the page below but the option Atlas...
Atlassian Community Events
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