Community resources
Community resources
Community resources
Jira Service Management
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We are in process of adopting Zoho stack for helpdesk and projects with other tools Currently using JSM for ticketing, Need to understand how can we export all tickets we have and import it in Zoho ...
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I am Jira external user and I wil, use jira defect tracking but whenever I will try create a ticket, "Create Button" is working as a scrolling bar so I am not able to create a ticket. This is not hap...
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I am trying to use automation to populate fields in a jira ticket from a dynamic form filled out in the Self Service Portal. I have a dynamic form that changes based on some drop down menus. When ...
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Eu gostaria de saber se posso utilizar até 10 usuários no Jira e pagar apenas uma versão premium ou Standard, e caso eu ultrapasse esses 10 usuários ai entendo que devo pagar para cada usuário. Gosta...
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I’m building an automation to create a new work item based on the original issue from another project. However, I don’t know how to change the default status of the newly created work item. It seems ...
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Is there a setting that makes "Reply to Customer" the default, instead of "add internal comment"?
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Hi Team, I am working on automating a runbook and need to export or generate the request in JSON format to use within a script. The goal is to standardize the request payload for consistent executio...
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Now that most of us are moved over from Opsgenie to Jira Service Management, where do we define incident response roles?
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I recently sign out of the app but cannot sign back in. I verified the log in info is correct. I sign and I am direct to put in my password and then I am given the mfa code which I input successfull...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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How do I allow members of an organizational group to reopen incidents registered by other members of
Como permitir que os membros de um grupo organizacional reabram incidentes registrados por outros membros do mesmo grupo organizacional? Caminho: Configuração / Produtos / Jira Service Manag...
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Not able to import components from Github. The option is disabled
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our company uses Jira to control accesses to information systems, when someone needs access we put in a ticket and it gets assigned to one of out IT guys. one of the requirements on this form is to c...
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So, after thinking this would not be possible, I bumped into this support article: https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-microsoft-sharepoint-to-your-pr...
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Problem I have is that we need to lower the amount of people who have full JSM license. However, I keep getting asked by people 'Is there a way for users who create tickets via the portal to see othe...
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Issue with custom field pulling information from Insight is no longer populating with my automations
Since the change with the fields recently, we have been having issues with the following: Location is pulled from objects located in the Insight application. We have several automations setup to ad...
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Hi, I’m currently working on developing an ITSM and Jira Cloud governance document for our organization, and I’d love to learn from others who have gone through this process. If anyone ha...
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hey i am working with the jsm webhook where i am try to get event for my jsm every activity i try audit log but that's not contain enough details like which request type is change that's why i am us...
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Hi Team, Kindly let us know that how to supress/disable an alarm when it is triggered for the first time in OpsGenie at the time of instance warm up ? Please let us know if there is any pro...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi. Not all workflow statuses related to the work type appear in the translations section. Some do. This is a Team-Managed project where I custom-designed the workflow. How to make all status appe...
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Hi, we tried several methods to bring our EntraID-Users into Assets. The problems were: Apps need to create their own scheme structure but we have an already predefined structure Apps do not work...
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Hi, I need to send an email to customer when the status of an issue changes to specific status. I have created custom notification... ... with this configuration But the emails that shoul...
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1. If I have to change the name of one of the options in a custom field, will I have to update the form conditions and will it impact historical entries? We have a custom field of Department. A dept ...
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Hello all, Im hoping someone might be able to shed some light on strange behaviour Im experiencing viewing alerts in JSM. For context, I am testing some of JSM's Operations features in a fresh insta...
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Hi there, I deleted our JSM default SLAs and created new ones. I set them up according to the instructions, but I can't see the SLA counters in the project's queue. What am I doing wrong? Thanks!...
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| July 29, 2025 5:22 PM PDT | ||
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