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Jira Service Management
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Good day, I need to create a report on the different types of Changes, Standard, Normal etc but can't see how this is done, I have googled that you can navigate to the project reports and select "Ch...
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whenever linking happens need to concatenate Status of issue, Summary using Automation in JIra cloud
Whenever linking happens the content in system field will be update as linked issue(ex: bug)status Ex: Linking Instance issue to bug issue whenever the linking happens via instance to bug or bug to ...
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Jira as beta auto allow new app for Bitbucket How to disable and did not adjust it.
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Dear community, For our support workflow we have an any transition to "In Progress". On top we have a plugin "E-Mail this issue" as a lot of customers are not proactively using the portal.&nbs...
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How to Add Organizations Field to Dashboard with Automation in JSM Cloud | Automation | Atlassian Support この設定を実施したいです。 i cant find 「Work Item fields condition」in action list...
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any linkage that exist between source and destination tickets when link is remove pre existing data the pre existing content shall remain same in JIra cloud using Automation. Can anyone help in this ...
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解決済みリクエストを3日後に自動でクローズの設定方法を教えてください。 自動化ルールの書き方
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can a viewer role allow to add attachments?
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I think the image below shows it best Anyone else noticed it? I verified the notification and template are ok and should show the comments. I verified Safe Customer Notifications are off ...
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I have a Jira Service Project where we "test" our work types and work items. I have about 80,000 work types that I need to delete all at once. I tried using bulk editing and it only allows up to 1,00...
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Hello everyone, I've my automation that cannot deliver the emails. Looking at the audit log, it says that the email has been sent successfully. But none of the recipient received the email. R...
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When I try to login - it prompts with a " Verify your identity" modal and is asking me to enter my verification code that is supposed to come by email however I haven't receive the verification ...
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Trying to do JSON import into Assets. Working fine except one attribute isn't splitting by the concatenator... Attribute is select list, with unlimited cardinality. Incoming data = "Leadershi...
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Hi Community, We're in the process of refining our Jira Service Management (JSM) setup to better align with ITIL processes, and we understand this is a major decision that impacts scalability, maint...
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Hello Community, Our organisation is planning a Microsoft Teams tenant migration into a recently merged partner's tenant. I have several JSM automation rules which send updates to specific Team gro...
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I have a requirement to create a dashboard showing Outage in JSM (Premium). Outage in this case is the time duration between issue creation and time it is resolved. This part is done. However, there...
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I'm trying to find the csat information for a service management project. What tables would that data be found in?
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Hello! My customer has the following requirement: Changes with a planned downtime of more than 14 days should be labeled. The fields “Planned Downtime Start” and "...End” are date/time picker fiel...
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and If you look at the History-- it looks like every action I take, Tiler(another resource) has the same exact action-- so not sure if that is somehow messing with something?
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Hi there, I'm trying to create a new request type for team-managed project. I want to add a new field to select an asset, but there are no assets in “Create a field”. Can't handle assets in team-m...
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Hi folks, I have a question! We have several stores (locations) with several employees. I would like to use the Organizations function for our JSM project. The aim is that if, for example, an emp...
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We want to have a custom CSAT survey. Has anyone tried having a seperate CSAT Project, that creates a child to the parent ticket, and on resolution of the parent issue, a link is sent to the customer...
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try to login account it has loged In but not open
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Hi! In JSM, the customer who creates the ticket shares it with colleagues as request participants. They are notified of this event, as well as when the creating customer comments on the ticket. Howev...
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...hange the connection, I already attempted to remove the Jira app on teams and re-install, reconnect the channel but none of those actions worked. I connected my Jira Service Management into a TEAMS public...
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| September 15, 2025 6:30 AM PDT | ||
| September 10, 2025 3:07 PM PDT |