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Community resources
Jira Service Management
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Hello. Our Jira Service Management customers are using a Confluence macro to view asset objects. However, this macro has a predefined table layout and display order, so it does not allow filtering o...
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Hi, I am using the below api query to get our api tokens and their expiry date for a service userr. API query: GET https://api.atlassian.com/admin/api-access/v1/orgs/<orgid>/service-accounts/...
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Hi there, we are currently in the process of switching over to JSM, and we want to import our existing customer base into it. This is possible via API or CSV file import. However, one issue remains:...
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🎨 Decorating the Workshop We have the functionality working. Now, we need to work on the "Vibe". The Scenario: The North Pole isn't a sterile gray warehouse. It’s warm, red, and gold....
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✅ The Naughty or Nice Check We’ve set up the basics. Now, we need to manage the flow of authority. The Scenario: Before a toy goes on the sleigh, it needs a final stamp of approval from the Hea...
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Starting this week, whenever we write a comment on the JSM ticket, a notification email is not being received by the customer. If the ticket was submitted last week, email notifications are being rec...
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Hello, We're trying to create assets in our company and link them to users. For example John Doe has Dell laptop 1234. How do I link the laptop to him? We are using the Premium version of At...
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How to share internal note to Approver (not an atlassian user) via email? Internal notes are supposed to be for JSM agents and Reply to customer function helps us communicate with the orginator of t...
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I am asking help writing a jql query to l findl an Initiative with any Epic that has “Program Increment” equal to 2026-Q1 Can I get some suggestions? Thanks John
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, I am a Site administrator in Jira. There are several sites of Jira I am admin on and recently I began to receive notification emailvevery time a new user has joined any of the Atla...
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I have a field based on an assetobject that lists values based on a filter. It works fine in the workitem when filled manually by the user. The dropdown lists all selectable values (example: Team A, ...
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Hi Is there a way to add serial numbers to an asset where the field will accept both Numbers and Letters ?
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Hi We have a field within an Asset for Price, whilst we have the value, is there a way to enter the currency sign ie £ , $ to the price ?
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I have moved the request type in all the screens to the top above issue type. Still when adding a new issue the issue type is on top. What am I doing worng?
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Hi, I would like to export all Test Case Details like action, data and expected resultissue information with issue type of "TestCase". However, I found there is no native way to do it natively. T...
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Hello Community, We are excited to announce the addition of 10 more Jira Service Management metrics to the new Dashboards in Atlassian Home. These metrics help you visualize and explore ...
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I use JSM enterprise. I have a number of JSM project, some of which use email only issue creation, with most others utilising forms in the help portal. I currently have ‘external customers can create...
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(This is a resurrection of an older post from another community member: https://community.atlassian.com/forums/Jira-questions/Jira-automation-event-to-listen-to-satisfaction-comment/qaq-p/288271...
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I would like to set a up a role that only this role can edit epics. Can I do this? Or is there a different way to control who can edit an epic? I already added the role to my instance, how ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, I'm trying to build in some automated functionality to our new user onboarding ticket where the type of hardware will auto fill based on the role of the user. has anyone tried this? &nb...
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Pessoal, boa tarde! Na transição entre 2 status, criei uma regra de "Validar um campo". O campo "Prioridade" (standard do Jira) é um campo de seleção simples. Configurei esse campo para ter 3 opç...
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How is everyone making sure that the assignee is a member of the Team chosen or that the Team chosen only allows the assignee to be someone from that team? Now that our JSM is maturing our reporting ...
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Hi, Is there a way to connect the virtual service agent to an external file or provide a website link so that it can read content from either source to respond to customer questions? I believe it...
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My https://NAMEHERE.app.opsgenie.com/ url works fine. It doesn't validate in the support request form, however, so I'm unable to open requests. We are only sporadically receiving our ph...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi everyone, I’ve noticed something inconsistent with the Reporter field in Jira Service Management when a customer contacts us by email. Sometimes, the Reporter is correctly set to the customer’s ...
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| 17 | |
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| Subject | Author | Posted |
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| 41m ago | ||
| February 10, 2025 5:31 AM PST | ||
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| January 24, 2025 1:44 AM PST |