Community resources
Community resources
Community resources
Jira Service Management
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Several people in our business only have Confluence licences. We do not want them to have full access to JSM. They are customers and can view JSM work items via the portal. We want some ...
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Hi, I am creating simple integration that would allow us to open and close alerts in JSMOPS. Creation works as expected, no issues here. Problem is with closing an alert, but according to https...
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- api
- cloud
- opsgenie
- opsgenie-cloud
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Hello team! I will create an automation rule in Jira, but I can't do it. Context: 1.-When someone opens a specific request or ticket 2.-Automatically adds a specific team called "it.secde...
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Hi all, I would like to be able to invoke another form depending on selection in parent form. The idea is to create an incident entry form for all problems users have, when they i.e. select noteboo...
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Hi All, I am trying to add an approval stage to a workflow and can do it for individual users without any problem. What I would like is to have a group approve rather than individual members ...
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Hi all, good day. My team and I are relatively new users to Atlassian products. This might sound a little like a communications question, and that is partially true. As a software developer, I...
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Hi, Im trying to create an automation rule that looks at the subject or description of emails for key terms that are defined as an asset. The automation rule should then update the work item and upd...
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Hi Fellows, How i can add ip allowlist for portal only customers? Is it possible to limit and implement it to project level. For example i have one JSM Project and i wanted their customer portal is ...
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I'm trying to concatenate JSM form values to create an address but ONLY if they have a value in them. The smart values for the form fields are as follows {{issue.forms.1f28bc04-0d32-402a-8b0e-d...
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Hi all - Another question... The more I use Jira the more roadblocks I seem to hit with how to set certain tasks up... We have a bunch of tickets in our system where they are at a 'Waiting fo...
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I’d like to know if it’s possible to implement a workflow like the one in the attached diagram: QA Validation & Sign-Off gate If QA rejects, they can choose either Major (Rollback) or Minor...
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Hello Atlassian Community, We’re excited to announce that Assets custom fields are now fully supported in Jira’s new and improved issue transition screen! 🔧 As part of the Jira platform’s recen...
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I'd like to be able to track who makes what changes to any Asset with the goal of understanding the change history for a CI (asset). My apologies if I'm overlooking something obvious.
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I need that for a specific project, every time an issue is created, the content of a specific custom field is read and depending on its content the ticket is moved to another project. This custom fie...
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I want to create automation that identifies which of the service desks multiple email addresses a request was sent to. Is that possible?
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I am forwarding mail from a catchall email to my service desk. I want to run automation based on whether an email was forwarded from the catchall email or sent directly to the service desk email addr...
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How can I restrict a Jira Service Management project so that clients can only share tickets they created with internal users?
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We use JSM and tickets are created by the Assist plug-in when a user posts in our main Slack channel (called "platform-support"). This works very well and captures all of the Slack messages in ...
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With Opsgenie, the log retention was 13 days for configs/APIs and Alerts stayed on forever as long as the account was live. What is the retention policy for JSM operations on Enterprise account post...
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For Some Reoson I cannot activate the widgets for my open customer Portals . Though the Portal is Open I still get the notification when trying to activate the widget, that the portal must be open.&...
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is there a way effieciently to populate and synch jira forms fields ( like dropdowns ) from microsoft fabric lakehouse, so that data is up to date? Thanks.
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...s not simplified."], "httpStatusCode":{"empty":false,"present":true}}" For the record, the errorMessages part also has the project id written in a formatted way for some reason (e.g 12345 -> 1...
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My department wants to utilize Rovo Agents for our agents to look up confluence articles for their work. We do not want agents to create their own Rovo agents and get wrong answers or misuse the...
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I have a problem, I set up an automation in Jira that assigns tickets to the agents of a project with a balanced workload. The problem is that I have several time zones and if they upload a ticket at...
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We may have personal information discussed in requests, or have attachments with personal information. So we do not want that information to be available in the notification. I turned on the two swit...
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| 39 | |
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| Subject | Author | Posted |
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| yesterday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |