Community resources
Community resources
Community resources
Jira Service Management
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Hi All, We're currently using the default options for the Resolution field in our customer facing service desk. Current options: Done-Work has been completed on this issue. Won't Do-This issue w...
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Hello all, I am setting up a JSM project on the free plan. I have added a support user to whom I have granted Agent permission. I want to use this user as the agent that will respond to any requests...
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This page is very useful: What are project roles in Jira Service Management? | Jira Service Management Cloud | Atlassian Support However it is not clear who can change the status of t...
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I have a single Project with a portal for my end users (customers) to fill out to make requests. However, different customers (organizations) have different fields that are important to them. Is ther...
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Hi all, Want to automate the Task, so whenever i will create the task in my Kanban board then specific child work items will be created. Can anyone help me with automation tool&n...
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Hi! I'm trying to configure Slack integration to send an specific Escalation within an Opsgenie team to a Slack Channel. Only alerts sent to the team as Responder are notified in Slack, but not t...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have an MS Teams v2 integration where alert messages are sent to a Teams channel when an alert is created in Opsgenie. I have an alert filter set up of: Match one or more conditions below Messag...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have my account on the web successfully setup, but when I was trying to log in in the Android app, I mistakenly clicked to log in using my private Google account, (which has no relation with my acc...
- Question
- app
- cloud
- login
- opsgenie
- opsgenie-cloud
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Download Opsgenie app from Apple store. It looks like I am not be able to connect after Duo verification. Any suggestion or how to solve this issue? Garry
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have two multiple select list fields that I would like to create sub tasks for each option select. For example what I need: custom field 1 has the options: a, b, c, d, e custom field 2 has the o...
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Hi! I would like to set specific people on project to be able to add customers to a project. I think people that are added as Project members ( as agents) can not provide customer access now. ...
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I have a team managed JSM project. My team cannot open the JSM portal while logged to any Atlassian project (Jira, Confluence). However, if they open an incognito window they are allowed ...
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I have a dozen tickets in a parking lot status. Tickets will be on hold for months until we complete higher priority requests. I have the category, status set, but if we unassign fr...
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I'm running the free version of Jira Service Manager. I've created a JSM instance using the "customer service management" template. I've linked the project to a Confluence space, and have created sev...
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Hello, Due to limitations in Jira's built-in reporting tools, I export a list of tickets from the 'Issues' screen each month and perform my reporting in Excel. Each month, I run a JQL query...
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I have an asset field in the Issues, and if several assets are involved, you can select them in the ticket by clicking on them. At the moment you can only click and insert one, and then click and ins...
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Hi, I'm attempting to assign a variable, varHours using a condition that converts the original estimate value (seconds) to hours - {{issue.timetracking.originalEstimateSeconds.d...
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Hi folks... I am wondering if Jira's KB capabilities extend to indexing tickets so that tickets can be searchable within the KB. Was think of having two KB, one internal for agents and another public...
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In JSM we can base our approval steps on a user-picker field or a group-picker field If I select a group-picker and the request gets transitioned to the approval status, everyone in this g...
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Hello, I have a standard Form for a ticket in JSM Data Center. In this form the title of the field "Affected User" ist displayed but there is no Field shown after the title, but only a separation lin...
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I have created a new JSM project to use for Incident Management only. The problem I have is the list of 'services' that are visible for this new project are ones for our Helpdesk. I don't want these ...
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Hi, the team can't log in into their accounts. URL jira@imperfectparent.atlassian.net By login it redirects you some time, and then nothing. Please advise.
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Hi everyone, Currently, i'm doing project auto labeling. My idea is taking word in Description Example: Product: B2B Product -> Label: B2B_Product My automation: Trigger: Issue Created Check ...
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"Pending Cancellation" after unsubscribing Git Integration for Jira – Will it be canceled automatica
Hello, I accidentally subscribed to the Git Integration for Jira (Azure DevOps, GitHub, GitLab) plugin and have already initiated the cancellation process. Currently, the status shows "Pendin...
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Hi, I think something has changed and maybe I missed the information. My automation rule basically sends an email and also a Teams notification to a specified channel, any time a new issue is cr...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |