Community resources
Community resources
Community resources
Jira Service Management
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My company originally only uses JSM internally for IT requests , but now we want to be able to use it for external customers for Customer Support. I looked into trying to figure out wh...
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Hello - I am not all the knowledgeable about configuring JIRA to do what I need, but am trying to understand if it can do what I'm looking for. I have a JIRA Service Desk that is currently just conf...
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Hello We have create a group hunt on MIcrosoft teams with a french phone number When our client try to call a help desk number; it should be redirected via Opsgenie to our phone number It rings bu...
- Question
- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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Hello, Someone else had previously posted the exact scenario I am trying to find a solution for. I would like to update my Child Objects (inR) when my Parent Objects are updated in relation to thre...
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Hi There, I have JIRA. The custom dashboard option is not available in our account. We are trying to build a dashboard that displays the clients project details but has limited access to other proje...
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Hello community, Our requesters have expressed frustration around the functionality of the request list in the Help Center. They would like to be able to filter requests by 'Client', however our Ji...
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In our Change Enablement process, we’ve configured workflow properties on several statuses to restrict editing to our admin group and an automation-specific user. We want to keep these restrictions ...
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My client asked me about this topic. The client wants to know if Jira Service Management premium does this type of asset management. Can you help me identify this issue? ITOM (IT Operations Manageme...
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But I'm not able to fetch all the user's list in JIRA service management using the rest API bulk users. can anyone tell us the approach to do the same
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I have a custom Asset field when the filter scope is "Assigned User" = currentReporter() OR "Managed By" HAVING user("currentUser()") This is so, when a customer logs a ticket, it shows the...
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I have an asset and I want to create an attribute that references a document from another schema. But only the objects that are in the same schema are suggested to me. Is this not possible across sch...
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I am creating an asset schema for standard changes and I have a drop down custom field which allows the user to select the required standard change on a form. What I am trying to do is create an aut...
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Users added in CC are not getting added as request participants to the request | Jira and Jira Service Management | Atlassian Support According to this page, you can switch off that people who h...
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Dear Team, My confluence pages has login with gmail account. I lost my phone, the gmail account ask for credentials, which I pass through, but it also ask me about Phone. I do have a monthly ...
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Hi all, I have had a few users today log the below issue - They have received a Jira email with a URL to 'View request' that requires approval - When the use clicks on View Request, ...
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Hi everyone, I'd like to lookup two values from different areas of a schema from our asset DB but I'm finding it difficult to figure out how to do this? Is this even possible? I ...
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Hello all, Is there a 'simple' way to bulk upload new users into our Jira platform? We have 30-40 to add, and I cannot find an exact explanation on how I can do this seamlessly without taking ages....
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Hi all! Appreciate any advice anyone can offer on this. We're somewhat new to JSM and keep running into little hiccups! Scenario: Our customer success manager copies our support email on an outgoin...
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I had some Jira API calls being processed and working before, where I call the object history endpoint, as documented in https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-o...
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Hello Team, I'm encountering an issue in Syncs with the rules for creating and processing alerts. I'm using a custom field to represent Requestor Priority in our incidents. Despite adding the alert ...
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Can Jira Service Management be integrated with IWMS/CAFM systems (Integrated Workplace Management System - repository for floor plans) like Archibus, FM: Systems, Tango Analytics, Sierra View, e...
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Hi Community, I'm trying to add Stakeholders (client relationship managers) to the Affected Services in Jira Service Management. However, this only seems to allow me to add users who have a JSM lic...
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Hi, Not sure if this will come off as confusing, but I created an automation that upon ticket creation 6 sub-tasks will be created, the requester requires that the 5 sub-tasks will not be able...
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I'm fairly new to JSM and Atlassian as a whole and have taken over as administrator at my company in the past 6 months. I was having a hard time with trying to get this automation to work but w...
- Question
- jira-automation
- jira-service-desk
- jsm
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Good dayThrough a request, we were able to identify that from the client's portal, every time we make a transition or a movement according to how the flow was conditioned, this change is shown and is...
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Atlassian Community Events
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| August 5, 2025 9:59 AM PDT | ||
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| July 29, 2025 10:24 AM PDT |