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Make fields required only for Agent in jsm project

Amir Atadjanov
Contributor
August 25, 2025

I need to make certain fields mandatory if the task is created by an agent, but not show it to the user on the portal. If you do it through a request form, the customer sees the field. I know that you can make fields mandatory when transferring to the next status, but I would like it so that when an agent creates through a project and not a portal, he would have mandatory fields

1 answer

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Marc - Devoteam
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August 25, 2025

Hi @Amir Atadjanov 

Place these fields on the work item view and when creating an issue, don't choose a request type, from the request type option.

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