change customer name

[Petra Borgmann]

Due to a name change caused by marriage, a customer’s surname needs to be changed. However, this function is currently not available in the Service Management.

[Marc - Devoteam]

Hi @Petra Borgmann 

Welcome to the community.

The customer has an account with Atlassian, the customer can update his own details on the account.

https://support.atlassian.com/atlassian-account/docs/update-your-profile-and-visibility-settings/ 

[Maja Vallin]

Hi Petra

If you want to change it from your side this is something that you can change in the admin view (admin.atlassian.com). See the instructions in this article: 

https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-customers-name/

But Marc's previous answer is also a correct way to do it :-)

Good luck!