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How can I set columns on a board in a service space?

Mike Milano
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February 12, 2026

I am an org-admin and have a service space with a board that has a column for each of my workflow statuses.

I previously managed to set up columns for custom statuses, but I added a new status and cannot figure out how to make it show up as a column on the board.

The docs note that service spaces are different in that they don't have board settings, rather use queues, however I don't see anything matching my current columns in the queues configuration.

How can I add and re-order columns in my service space board?

Note that the only option I have in the top-right "..." on my board view is "Configure multi-space work"

**UPDATE**

Not sure how I found it:   https://[yourdomain].atlassian.net/jira/servicedesk/projects/[project]/boards/[boardid]?config=columns&from-list=1

It asked me to add a space to the page, and it dropped me at the link above when I did it.

Now the question is: How do I get to this page through the normal navigation? 

In the left navigation, "multi-space work" is highlighted, but there's no "..." and when I click it, it just sends me to the space with "List", "Board", and "Calendar" tabs.  I don't see a way to get back to that URL.

1 answer

2 votes
John Funk
Community Champion
February 12, 2026

Hi Mike,

When on the board, you should see the 3 dots menu in the upper right next to Share. Click that and then Configure multi-space work. 

Screenshot 2026-02-04 103027.png

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