Community resources
Community resources
Community resources
Jira Service Management
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I had a request from one of our teams who is using Service Management to interact with customer requests and uses Jira Work Management as a Task Management board. They wanted to know if they ca...
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When creating a form, I know we can add conditional sections. Is it possible to have a section conditionally show if a dropdown is any value except the specified one? I'm building a bunch...
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I have filters setup for each of our clients to provide me with insight into issues that were released and now need to be billed. A few months ago I noticed the look of the filters changed, but...
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I've made test on JIRA Service management and first use email request. Then I use public portal This ends up with 2 distinct customer account with the same email. Is it a bug ? How to merge them ?
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Trying to setup a Teams chat integration through a chat channel. I configured everything and then determined I picked the wrong request type, now when I got to Channel > Chat > Configure I cann...
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I'm trying to schedule a task creation to happen, which then fills in the summary, description, then sets an assignee and reporter. The Assignee automatically gets a notification that the ticke...
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We just rolled out the help portal for support for two projects in our jira instance. We quickly found that some legacy employees were never given service desk customer access. Even though I thought ...
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Hello guys! I'm looking to create a feedback collection board so our frontline teams can collected feedback and filter it by using the upvote functionality. We are looking to have the upvo...
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Hello, Does anyone know if there is any possibility to link JSM change calendar with Asset? Why this question? Because right now we have to manually include windows in the calendar. But when inclu...
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Salam. I am admin in Jira cloud. When I trying to use bulk operations to 500+ issues i cant found the organisation and request types fields in bulk operations. That 500+ issues are in same issue type...
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I've created 5 different forms which are used used in 5 different request types accessible from the portal. Each of them focus on a different aspect of a problem to be reported, thus have different f...
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Hi everyone, I'm configuring my workflow transition to "Done" and I want users to set both the Resolution and Time Spent fields. However, it seems that the Time Spent field is nested under the Log W...
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...n my research I cam across a link that advised incidents can be created based on relationships, is this true? Thank you -----Update Apr 16---- Response from support if anyone is i...
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If yes how can I add it here?
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Hello, I haven't found any specific answers to my problem. I'd like to program a monthly show and assign it to a request type: My automation below : When: Scheduled - Every week on Monday at...
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Hello, I am having an issue with Service Desk Api. I try to reach this endpoint : /servicedesk/${jira.serviceDesk.id}/requesttype, it works great when I use basic auth but when it comes to u...
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Hi, Jira Group My name is Filipe. I am a script developer for Excel and Google Sheets. We have a project to develop a VBA script to fill out a ticket in Jira automatically using Google She...
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Hi All, The JIRA Alpha & Omega servers take long time to boot. Kindly let us know why? What needs to be checked.
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In our Assets object scheme we have a legacy attribute that needs to be read-only for all users (even the ones with the permission to edit other attributes in this scheme). I was able to remove the ...
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I need to add an option in the widget in order to have the possibility to add files/images. There's no box or option to add it in my widget's settings, so I would like to know if there's another poss...
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Hello all, I just added a customer into a user group (NOT organization), and in the service portal, the customer can see the user group per clicking "requests". Is there any way to hide the user gr...
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Hi Jira community! I have a select list field in one of our Jira forms but instead hard-coding the values for the options, I wanted to fetch the values from an external MySQL database....
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we don't want to see customers to see our SLA, how to hide SLA from customer.
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Hi Everyone, last week we got an email from Atlassian that there are some changes on the Jira admin permissions and since then me and my colleges lost our permissions and cant get them...
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All my canned responses default as 'Respond to Customer' rather than 'Internal Notes' This occurs with or without the canned response plug in. Is it possible to change the functionality...
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