jira service management user exists twice

[Syndic Coopératif Résidence Correspondance]

I've made test on JIRA Service management and first use email request.

Then I use public portal

This ends up with 2 distinct customer account with the same email.

Is it a bug ?

How to merge them ?

[Zoey Wang · Accepted solution]

Hi @Syndic Coopératif Résidence Correspondance 

Duplicate accounts might be possible when the Atlassian account and the portal account both exist under the same email address. 

If you confirm that is the case, go to the Portal customers Admin page and migrate to the Atlassian account. See the details of fixing the issue here

Please note the type of user management experience you have

Improved user management experience as shown when you go to admin.atlassian.com

[Syndic Coopératif Résidence Correspondance]

Thanks very much I could understand the 2 repositories and been able to see where self registred user are listed.