Community resources
Community resources
Community resources
Jira Service Management
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I would like to recive an email when someone use my @ in some project.
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Hello Team, I am planning to implement Jira for our HR recruitment team. Currently, we are following a manual process, and I need to get approval from management to use Jira. To achieve this...
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Hi! I have a similar problem like this one. But the described actions did not help me solve it. My moves: 1. The user has been added to the project's access scheme. He has the following r...
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After providing customer access to user . i was unable to add existing customer in organization
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Hi! We're a small company, 15 employees, 6 of whom are software developers. We have multiple projects running simultaneously, many of which are technically done but still need maintenance since we ...
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hi, i used an automation to read {{issue.properties.service-request-feedback-comment.comment}} and copy the comment into a custom field. Since March 2024 it stopped working. Going back to sear...
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Dear Sir/Madam May I know how can I create a new parent issue type on top of "Epic"? We are using team-managed project, below is the expected result that I hope to achieve: New Issue Type (want to ...
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Before the update to Jira 9.12.7, i had that the description was prefilled in one Request Type with a Script Runner Behaviour and it worked until the last update to Jira Data Center 9.12.7 and Jira S...
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Im really struggling to understand how to do this so hopefully someone can help. Im trying to build a JSM customer service desk where a customer can email a request (or use the portal) and t...
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Hi, all We are using jira service management. I'm looking for the way to set a specific field as locked or read-only. Thanks for your expertise, and if possible, without additional plug-in.
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Hello, We created a free trial to see if we can migrate our tickets from Freshworks/Freshdesk to a Jira support ticket system and mirror the workflow for a smooth migration. I read t...
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Hello, We created a free trial to see if we can migrate our tickets from Freshworks/Freshdesk to a Jira support ticket system and mirror the workflow for a smooth migration. I read the article and w...
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Hi all, We have a mandatory attachment on the JSM Form for the users to add an attachment too. Unfortunately it looks like 2 users have recieved the error: "Error Uploading attachment An error ...
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Is it possible to disable email notifications for assigned subtasks under a particular issue type? It's acceptable for the agent to receive an email notification for the assigned standard issu...
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- assign
- automation
- cloud
- disable
- +7 more tags...
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We are attempting use jira service management to provide our customers details on the product and integrations. The search functionality is okay to allow users to find content if they have an idea of...
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When a user submits a new request it goes to one of our existing projects and from there we have a workflow to clone the issue to the project it should be associated with. Issue is that when the iss...
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I have two object types in Assets: Software Location Software has an attribute called Locations, which pulls from/refers to the objects in Location. I have two Assets custom fields: "So...
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Can you advise on the best way to create a company-managed project for the Marketing team to assist in tracking their tickets? Are there specific functions or features that can be add...
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I have been using the smart value of shortDateTime in Jira triggered emails to launch another automation. Since the update made on June 17th a hidden character is now showing between the time nu...
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Hello Community! 👋 We are back again with another quarterly roundup of our latest and greatest feature releases from April to June. Same as last time, we’ve got Loom video walkthroughs so you c...
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Do you need to offer incident and alert management support across multiple Slack or Microsoft Teams workspaces but are unable to effectively connect them for one system of record or swarm? ...
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Good afternoon! Please see screenshot. I currently trying to use my current ITSM (not jira) to email and open a duplicate issue in jira for further testing and so on. The emails are getting REE...
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Is it possible to configure your own domain in Jira service management? example: mycompany.com/servicedesk/customer/portals
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Upgrading to 9.15.2 and a new QR Code Generator button as appeared. We would like to hide this button.
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We have a client that is asking to find the most common issues and most used solutions. I have been using JSM for years and this is one of the reports or dashboards that are hard to find out of b...
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