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Community resources
Jira Service Management
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Hi all! I'm happy to see that there's now an option to create reports based on the assets in the Jira Asset Management, as that was a feature I've been hoping would be added. However, I find t...
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My question is somewhat similar to https://community.atlassian.com/t5/Opsgenie-questions/Datadog-integration-and-routing-best-practice-advice/qaq-p/2204954 but I'm hoping for a different solution. O...
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Hi, we would like to make the life of requesters in our Service Portal easier by providing the possibility to use the values of a former submitted form. In detail: 1. User has created a ticket via...
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How to show and hide custom fields based on other custom field selection??
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I am looking for ways to migrate the data from our current ServiceNow instance to JSM, I am wondering if anyone had good experience and can elaborate on a step by step process. Did anyone use ...
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I just migrated our queues from Halp to Jira Service Management. Now, when a new issue is raised from a request form, I see this error message: "We received this error from your project: " "Yo...
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Hi there, let's see if anyone can help :) I already read this thread and didn't help. I'm trying to have a new issue created in another project upon assignment. -Both projects are team-managed B...
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Using the REST call for Get object {id} referenceinfo shows all INCOMING relationships, but not outgoing. For example, if I have a desktop with monitors and keyboards attached, they show u...
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I am trying to create a termination checklist form that has to be completed by three different persons. Initiated by someone in HR, sent to someone in MIS for disabling of accounts and then fina...
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Define SLA
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HI. I`m using free plan of Jira service management without support ability. There is currently one e-mail address in suppression list. Everything is OK with this mail (it receives and sends emails...
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Hi! I've noticed that when looking between the agent and customer help portal view that the number of approvals is different. Basically, the agent view and filters are correct from a "waiting ...
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Hello, In Jira Service Management, we are not using Post Incident Issue Type. Is there a way we can hide or disable the issue type on portal and create issue screen. TIA Vijay
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Hello There ! When I am in Jira Service Management screen and click on Create Issue, if I select Issue Type as Incident, it should show only Request Types in the drop which create Incidents. But as...
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Hi, I have a JSM project with 3 types of tickets. For one of them, the "Add internal note / Reply to customer" is not visible when a ticket is created : The comment field is only availa...
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I'm trying to test out Jira Service Management to see if it is capable of sending alerts for our business via the Alerts functionality for a 24/7 on-call team. I've figured out how to create a Servi...
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Hi, I would like to create a report that will show me how many issues were moved from one day to the next. I would like to easily verify the number of issues that are not resolved on the day of crea...
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...e due to un-escaped control characters like newlines): Unrecognized token 'ToCountry': was expecting (JSON String, Number, Array, Object or token 'null', 'true' or 'false') at [Source: (B...
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I am getting server error when deploying the application to Atlassian platform. Error: request to https://api.atlassian.com/graphql failed, reason: getaddrinfo ENOTFOUND api.atlassian.com -...
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Hello all, I work in an organization where there is only one department working Agile and using Jira and we always have dependencies outside of the department such as: operational (logistic)...
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I want to enable Roadmap on my Jira dashboard which is a Software project and I dont have Roadmap as a feature on settings. How can I enable it?
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I need, for example, when I write a code in a certain field on the create screen, the information in other fields corresponding to that code should be brought from the database.
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For JSM portals that are multilingual, what are the best options to provide multi language custom field values? I can't create multilingual forms (vote for it here: https://jira.atlassian.com/...
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Hi, I would like to ask if the application “Jira Cloud for Microsoft Teams (Official) Cloud” complies with the Data Protection Regulation (GDPR). On the other hand we would like to know the country...
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