Community resources
Community resources
Community resources
Jira Service Management
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I created automation rule into Jira SM for When: Issue created if match Priority then send web request into opsgenie for alert creation. But it is not working. I checked into audit log of JiraSM auto...
- Question
- opsgenie
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We have a requirement to add a custom button besides Create button in all the screens/pages, what is the location to be used and how can be achieved?
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I recently go the the link below and would like to know how can I subscribe to the regular reports for Assets in Jira Service Management? Can someone send me instructions....Thank you ! &nbs...
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Hi members, As you all know, there are times when we need to update the values of a Custom Field in Jira. While some fields have a few values that can be updated manually, others have a multitude of...
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Hello Atlassian Community 👋 , When we launched our early access program for multiple help centers, our goal was to enable our Jira Service Management customers with the capabilities to de...
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How do I verify my ITSM moved to Jira Service Management or is running on that?
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Hello, We have dedicated project for one Client/User which raises a ticket when it's needed, but one day, out of a clear blue sky we started to receive massive number of duplicated message...
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I product reports based on number of calls outs etc in a week, this was done in the Analytics section of Ops Genie - where can i find this now in JSM since the migration? Thanks
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Hi how can I hide a specific SM from portal? Thanks Rom.
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Hi, I have a customer having two Jira instances, one for test and another used in production. They are having over >100 automation rules. These automation rules have changed over time, resulting...
- Question
- cloud
- jira-cloud
- jira-service-management-cloud
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Hi once i click on collapse\expand in Jira list is does not work as expected. I do not have this arrow. how can I make it show as it shows in the black background pic I want...
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When an object is created in Assets, create a customer in JSM and add him to the object's attributes
In asset management, I have an object type "Customer's Contact" with an attribute called "mail." I've attempted to create an automation rule that retrieves this mail, creates a customer in my JSM Por...
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I have an asset list in my Jira SM. Sometimes, the assets section in Jira runs very slowly. Could you please provide any ideas to optimize the assets section to improve performance in my Jira SM?
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Hello Atlassian Community, We have an important update to share regarding AQL for Assets in Jira Service Management cloud. AQL supports queries on Status attributes using the Name of the Status. ...
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Objective: I would like to apply my automation that calculates decimal percentages to several fields. I currently have the same action being applied to 4 separate rules for the 4 fields. Here is just...
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Objective: I have an existing rule that produces a decimal proportion, BUT I need it to produce the percentage and round it to the nearest whole number. This is my current rule: Attempts: ...
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Objective: When a child issue is created in the parent (epic) issue, I want the issue to copy the parent issue's field onto the child issue. In my case I need 4 fields: - 2 custom fields: Faci...
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Hello, I am attempting to migrate some data from our Server instance of Jira Servicemanagement using the official docker image. We have atlassian/jira-servicemanagement:5.12.2 on one machine, this ...
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Can you configure the portal to return more than 5 request types in the search? Why do the search results only include the request type name and not the description? How are the top 5 request typ...
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I am an admin within my service desk project, but I am not seeing the option to add the sprint field to my Service Management issues. This may be something that only our full Jira admin can do, but I...
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While working on creating additional Request Types for a Change Request Issue I noticed that I am missing a custom field called "MaintenanceStartTime" in my SLA section. When I go to sea...
- Question
- cloud
- custom-field
- issue-view
- jira
- jira-cloud
- +1 more tag...
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Hey community members. I am trying to add the "Requests deflected" report to a dashboard. I have attempted to use the "Service Project Report" gadget, but it does not appear to allow any of ...
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Our IT project is a JSM project. We do not want developers or other team members to create tickets Jira Software, we want them to use the portal. If I create a ticket in Jira Software (I'm the Jira ...
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We recently upgraded our OpsGenie to Operations which went quite well. As we work thru our next steps in improving out process, a couple of questions stand out Will there be an ability to find ...
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Hello, I want to know if there is a way that I can customize the thank you toast message that is displayed after submitting an Issue Collector popup.
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| 40 | |
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| July 24, 2025 12:26 PM PDT |