Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, As I am considering a paid Jira subscription, I am unsure of what the true definition of "user limit per site" is (see screenshot below). For example, on the subscription page: Jira P...
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Hi Atlassian community, This is my first post, and I am seeking advice. Our organisation uses the below products from atlassian, - Jira software - Jira service management - Compass component...
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Update November 26th 2024 Hi all - we're happy to announce that you can now restrict Request Types by Customer Accounts and Customer Organisations! Thank you for sharing just how importa...
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This is specifically related to Jira Service Management and working with Filters. I understand that I can do this with the API or Jira Automation in multiple calls, but my goal is to display the resu...
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i dont have permission to “add status” in new column like blocking column and cant find add status button. issue 2 : which permission about scrum master i need to request because i dont have permiss...
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Hi Community! The Jira Service Management team is conducting a survey to understand the preferred channels you use for consuming technology news and information. Your input will help us tailor our ...
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Is there a way to expand the widget window larger? Its a bit small when reading support articles and trying to view images: Are there any workarounds that would allow user to view ...
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How can I have a ticket field checkbox show up on another board when I click 'yes' in that checkbox?
Hello, Is there a way to have this Platoon checkbox show the ticket on the Platoon board when 'yes' is clicked
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Introduction At the end of 2021, I had one of the most sleepless nights of my career. This story is about a problem we faced with the SLA calculation feature in Jira Service Management, which pushe...
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I am pulling my hair out trying to figure this one out. When a request is submitted for certain request types, I need to create an automation that will add several managers to the approval fiel...
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Is anyone else having the same issue that when reacting to the the Slack message with the :ticket: emoji is no longer creating the actual ticket? It was working fine and out of no where it stopped wo...
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Ever since we switched to JSM from Halp, we've noticed that JSM isn't integrated with Slack as well as Halp was. I'd like to know how to increase the character limit to display the full ticket in Sla...
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Is it possible to have the alert level (example P1 - P4) be added to the data that is downloaded within the final alert data .csv? Currently have Alert ID, Alias, TinyID, Message, Status, I...
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- opsgenie
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Hi Scenario: Person A is on multiple projects. Person C and D are managers for those projects. Let's say Person C manages Project A and Person D manages Project B. How can I set up Tempo ...
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Greetings I am trying to create a weekly reports for all the tickets that I will receive in a week. in that report I must include the time for first response and the resolution time. how can I achi...
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I would like to move a Story with its sub-tasks to another project. I see the move option for the Story, but how would I move the sub-tasks along with it? Would I need to move the sub-tasks individua...
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Restrict specific users to only seeing service requests and not change tickets in Jira IT Service Management tool.
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Buenos días, necesito si alguien me puede explicar como hago para agregar una organización a un nivel de seguridad. ¿Para qué? Bueno estoy creando un nivel de seguridad, para por ejemplo que una pers...
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Is anyone else having issues with the Assist app in Teams for Jira Service Management? We are working on instructions for our users as we go-live next month and the Tickets tab and View details...
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I am experiencing an issue with the integration between New Relic, Opsgenie and Slack, where alerts are not being closed as expected. Here are the details of the problem: I have configu...
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- opsgenie
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With confluence, you can use a macro to list a bunch of jira issues in a confluence page. However with the move of Opsgenie to JSM, I asked Atlassian if you can do similar in confluence but w...
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Hi guys I was working on creating a new service project and there was so much to do. So, I created some custom fields, and necessary issues types and grouped them into a schema to u...
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We're currently evaluating JSM for our service desk solution, but we have a very specific use case and I cannot work out whether what we need is achievable. What we would like is the followi...
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Hey there Hope you can help me with this one. Situation We have the problem, that whenever our engineers are working on a customer project (migration, new infrastructure etc...) the customers some...
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Hello, Today we have added e-mail requests to our Service Desk. Our e-mail address is hosted by Office365 and is connected accordingly. The connection works and no error is detected...
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