Community resources
Community resources
Community resources
Jira Service Management
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I have created an integration under teams. I am using the integration API key to create an alert and in the API's body, I am providing a user as responder. But instead of the responder that I ...
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- cloud
- opsgenie
- opsgenie-cloud
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I have a Custom field with a user picker type. I'm able to select Users from this field, but other members of my team are not. They are getting an empty list instead of a user list. But when I select...
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I want to "move" an issue from service project to software project. I can both "create" and have access to "move" in the service project, but can't find the option. Note: I alrea...
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`Zabbix 7.0 running on an OpenSuse Leap 15.6 GCP VM.` `Jira Server 10.0.0 in the same environment (different host)` I've installed the `zabbix-java-gateway` and configured it accordingly, as well...
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I am setting up an automation rule on my board based on the if else condition where if any of the condition is passes, a new issue gets created on my board. If conditions are based on 3 different fie...
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Hello! I'm setting up an integration between Jira and an online marketplace that our business sells on, to handle the customer service requests for our shop. Our customers will be interfacing with t...
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Hello Atlassian Community, Jira Service Management is becoming a more robust and mature IT and Enterprise Service Management solution for Enterprises. Since the acquisition and integration of Mindv...
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We are utilizing JIRA Service Management. Each ticket has an Account ID field. Each ticket requires its own unique account id to be entered. We have a report that provides us the...
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I want to know how a form is beneficial other than the below option wrt request types - Forms provide dynamic feature that enables to provide optional conditions to include multiple sections. I gues...
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Hi Team, I need a support for below requirement. For Instance: Issue Type is Complaint, Assignee SLA is 16hrs and Ticket SLA is 40 hrs. Same ticket (MPF-1) is moving among number of ...
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Hi all, I want to create an automation that runs when an asset attribute boolean is set to true. I can't seem to find the attribute trigger, is "Object" updated/created/deleted the only ones a...
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I've 5 child issues linked to main issue, these childs have "start dev date" and "End dev date" CF. I need when the main issue moved to specific status then to copy the minim...
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Hola! Cree una condición en La transición al estado Planificado-Desarrollo, el objetivo es mostrar este estado cuando el Request type = "Evolutivo" y el valor del campo Complejidad (campo...
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Al importar un plan de trabajo desde un .csv a Jira, utilizo el formato de fecha dd/mm/yyyy sin embargo al revisar la carga masiva que he hecho en Jira, me aparecen fechas de Enero, el día y el ...
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Does anyone have a good example of a customer schema? I’m trying to put a schema together for deployed assets at customers.
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Olá, pessoal. Gostaria de esclarecer uma dúvida: existe a possibilidade de bloquear o lançamento de horas no timesheet para os dias de fim de semana (sábado e domingo)? Estamos observando que alguns...
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Boa tarde, tudo bem? Configurei uma SLA com alguns objetivos e dois deles possuem o mesmo objetivo de horas, porém, são condições diferentes. Em cenários assim, o jira engloba os dois o...
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Hello, is there any way to change the customer portal URL on JSM? The customer channel currently directs to a customer portal address that ends in : "/customer/portal/1" yet if one click on our 'serv...
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When someone replies to a ticket, RE: is added to the subject which creates a new ticket. How to resolve?
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Hello I am working to link several projects to the asset tracker to loop in specific software or hardware issues being tracked. 1. The only way that I am able to see the asset field is AFT...
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We need to modify help center login message text that seems to be only controlled by the system. We followed the instructions to modify the JSM Help Center Log in message and that works fine. (https...
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I'm trying to assign a ticket to a user but i'm unable to view them as an option in the assignee. I'm able to add them as a developer, but cannot assign the ticket to them.
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When trying to change the status from Waiting for Support to in Progress or any other status, I am getting " You don't have permission to transition this issue - Couldn't find the workflow - Try again
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Hi all, Our customer portal has this option to approve or decline the answer or offer. This was done by one of the jira consultants we hired. When the customer presses on Approve - J...
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Hello, I have a JSM project where after closing an issue someone will respond to say thankswhich re-opens the issue. I would like to put in an automation that is an agent replys to the th...
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