Community resources
Community resources
Community resources
Jira Service Management
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We are interested into setting up and using the new SAML identity providers in JSM for portal only customers, so that our customers could use existing b2c credentials to access JSM too. Thing ...
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I want to invite new users to have accounts in Atlassian Guardian and to be able to log into any of the portals across our several projects. If I add them as "Jira Service Management - Customer" on t...
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CLOSED:AMA: Move your IT Operations work from Opsgenie into Jira Service Management, LIVE on Aug 8th
Update: Aug 13, 2024 Thanks to all who attended the event! If you'd like to watch an on-demand recording, check it out below. On Demand Recording Passcode: .gWr757s If yo...
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I create service projects for our customers who are from Slovakia and Czech Republic. The problem arises especially when translating the portal. I have Jira SM set to English by default, the en...
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When clicking directly on a url we can see an issue in jira service but in a filter navigating through the search results we get You dont have access to this issue? Issue visible to user b...
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We have a case where depending on a value within our ticket we can skip a step in the workflow. Below is a picture of the field that holds the value "Requestor Employee Type", based on the value of t...
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I need to be able to create an alert after several emails have been sent to opsgenie. I have 1 email address where 4 data queues are monitored, In an event when a data queue gets to a cer...
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- cloud
- opsgenie
- opsgenie-cloud
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+Share option is not available to a customer of our jira project on the ticket, Why is that? He needs to share it with some of other customers on the same project. a user that's trying to se...
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I'm using Atlas CRM for storing customer information and automatically linking company and contact info to my issues. Is there a way to display more detailed customer information on the issue view? ...
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For a service project (company managed project) we would like to give multiple people, that thave the role Service Desk Team, the option to create issues and / or set an assignee for a certain projec...
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Hello, I have some issues which are closed but without a resolution. Is it possible to add a resolution (maybe with automation) ? Thanks
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One of the actions in JSM automation is "Re-acquire issue data." If I use this action multiple times in an automation rule, will it cause a load or slow down the process?
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Hi Team, I have been trying to move one Team Managed Project to company managed project and while moving all the listed issues from team managed to company managed. I get an error as follows: "You ...
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Hi - this may be an odd question but is it possible to have a single Jira Service Management project with every possible JSM feature in it as on this documentation: https://support.atlassian.com/ji...
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I am researching a solution for my B2C platform to collect bug reports and feature requests. All the tutorials mostly focus on business customers, so I wonder if it's a good idea to use JSM for B2C. ...
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Hi Folks, I'm trying to check the size of an Attachment with the following smart value: {{attachment.size}} Looking to the smart values doc, the size is expressed in Bytes. By testing...
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I want to know if there is any way I can format my PDF download version into a nicer formatting.
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Good morning, We are in the process of setting up an alarm automation that creates an Issue when a contract in our asset database reaches the "Cancelation date" defined in its attributes. We have al...
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Hi, Im working with the API from Data Factory and whas doing this query: select * from "Extra"."Api_Issue" Previously it was retrieving like 60K rows but from 24th of June it is on...
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Hello Atlassian community 👋 We’re excited to announce we’re now supporting multiple languages in Forms in Jira Service Management. You’ll be able to translate your forms into multiple languag...
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I am getting an internal server code when trying to change a status, what should I do to solve it?
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I'm encountering an issue with custom fields in Jira where fields organised under specific tabs on the issue view (Create/Edit/View screens) are not displaying correctly after being a...
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There is a daily site maintenance from atlassian between 1-3 . My question is what will happend with data between this time frame came from different sources? how to recover alerts or data/tickets du...
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buen día, necesito de su apoyo, por equivocación suspendí accesos a un usuario, luego lo activo de nuevo, pero ahora su funcionamiento no es normal no le aparecen algu...
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Hello everyone, have anyone encountered this issue before where by I am trying to export the Assigned Dates of an issue to Google Sheet via the Jira addon, but the hours showing on the Sheet is not c...
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Atlassian Community Events
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| July 24, 2025 3:21 AM PDT |