Community resources
Community resources
Community resources
Jira Service Management
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Why would my data in a issue / task not carry to a sub task. I.E. I have a custom field VENDOR CONSTRUCTION COMPANY in my tasks which is populated but in my sub task it is empty
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Opsgenie was configured to fire alerts to JSM and JSM automation create incidents from those alerts but alerts from other departments that uses opsgenie is also being fired to JSM and incidents are b...
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I have been running an automation rule for well over a year without any problems. However, I just noticed that it was silently failing around March this year. Automation rule is set as this: How to...
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We have multiple applications based on application field value we need to assign the ticket automatically to Group (Plugin Field - plugin Group assignee). please help me with script runner script to...
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Hi, can I create one dashboard for many projects? What permissions do I need for that?
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Dear Community, I'd like to limit the choice for Customers down to specific values appearing in dropdown lists / filters you can use in Help Center => Requests: The question ...
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How can I set the HTML inside the description?. Field description renderer wiki style already set but HTML not working
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I have a number of configuration errors on a Jira Service Management project which states: The {Request Type/Form name} request form contains configuration errors The following h...
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Hello. Following some guidance from the community yesterday, I have set up an initial service desk application using JSM, however the use of organisations has presented me with some issues. Our sof...
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Hi, I am trying to trigger an action using Automation for Jira on a create event that is conditional on a specific string being in the issue description. Inclusive of quotes, the string is "Sy...
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Hi, We've got following automation in our JSD project: After issue is cloned, we'd like to add a link to cloned issue as a comment in original issue. We can't figure out...
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We are currently utilising the 3 user free tier of Jira Service management as we have one person managing everything in Jira. I am now putting together a plan to migration to Standard and a 20 to 30 ...
450 views 6 0 Deleted user June 25, 2024 -
I have set up an alert using Jira automation to send an email a day before a ticket breaches its SLA. However, the automation is not triggering. The ticket is in the "In Progress" sta...
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Hi, I need to filter my board by epics, whose summary starts by BGS. I added this quick filter but it doesn't return anything, so not sure what I am doing wrong. Anyone can give me...
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When a ticket is opened in Jira Service Desk, we want to add information about the SLA period to the notification sent to the customer. How can we do this?
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Is it possible to let people sign of for the receipt of their hardware? We are not using Jira Asset & Service Management yet. I have read that there are options with Jira Service Management workf...
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Hi, I would like to know if its possible to use Jira Service Management Cloud in laptop. Thank You!
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What is the Best Gadget to track a team's performance, based on ticket completion per interval? For example if a team of three people with a capacity of 40hrs per week for each individual (120 hrs in...
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My project doesn't show the resolved data at the filter table and the ''resolution'' has incorrect data ''unresolved'' which does not match with the status ''done'' Restaurant Operation Tickets ...
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We have a Jira Cloud and a JSM project. Initially Jira and Project settings were set erroneously to GMT+0200. After request of the client for changing timezone we had to apply changes to timezon...
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Its possible modify workflow aprovers? If the user enters the approver and it is not the one indicated and wants to modify it? Is there a way to modify the flow so that I can go back and start...
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Hey if i am integrating jira api for creating issue from my app but i don't have api token of users but if i will use one general token to raise iisue then all the issue will be raised from that gene...
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Hi, we are looking for a possibility to customize the request form layout in the customer portal view. We have already looked into “Forms” regarding this issue, but it doesn’t offer the flexibility ...
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So, we currently have a number of Jira service management projects configured but there's a lot of surplus items and 'baggage'. We imported everything into a new Jira from a previous comp...
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