Community resources
Community resources
Community resources
Jira Service Management
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We have SSO with Azure AD. The user login with is email and was redirect to Microsoft authentication. This logon the user correctly and can open case without problem. When the user logon directily w...
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Hello everyone, I'm looking to integrate Jira Asset Management with Azure Active Directory (Azure AD) to streamline and automate our asset tracking processes. Our goal is to have user information an...
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Within subtask automation, how can i get the assignee once it has been assigned and then send an email to them?
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Hello, some users (part of my project) are able to see everything inside the project, apart from some reports. I tried adding them as Team Administrators, but they do not see some of the reports from...
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Good morning, I'm making Rest API calls to Atlassian Cloud to get the number of users assigned by each Atlassian product. Even when making the calls using a loop that goes through all the cursors an...
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Hate to resort to the boards, but I've been searching for hours, and it seems I'm overwhelmed by the amount of features/settings. I've recently added a Jira Service Management queue to one o...
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I was trying to connect JSM with Opsgenie as stated here is this article https://confluence.atlassian.com/jirakb/how-to-close-opsgenie-alert-when-corresponding-incident-issue-is-resolved-or-...
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We are using many tags, to make certain type of lists, and there could be hundreds of alerts with different tags and after we finish the task the alert tag would change, is there a way to bulk remove...
- Question
- opsgenie
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Hi Community, I'd like to move 3 assets including created/updated datum and all other attributes from one OLD object-type location to a new one. Is there a way to do it? So far I only could find th...
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In our setup each team has it's own channel for alerts. Sometime each team have multiple channels for different products. team1 - slack channel 1 - integration 1 team2 - slack channel 2a - in...
- Question
- opsgenie
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I need to be the last approver of the ticket is the creator of ticket(reporter). how can I assign the reporter to be approver?
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Hi there, I want to understand the standard version of the Problem Management Workflow in Jira more specifically. But I have some questions where you probably can help me: I do not ...
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Hi there, Is there an automated way of displaying if there is an active indent in the JSM portal so that the users will not create 43474567456 tickets and just know about it? I know there is a st...
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Is it possible getting an email notification when Email Request has been FAILED for any reason?
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Hi, Im the scrum Master and one of my JIRA board is not letting me to close my previous sprint , it gives me a list of issues and says these are not letting to close the sprint, but all the ...
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Est-il possible d'ajouter des pièces jointes à un évènement dans le calendrier (sous wiki - atlassian) ?
- Question
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This is not a technical issue, rather a literary one. What is the correct terminology for instructing someone to submit a ticket (no points for saying Submit lol). We have a mixture of Lo...
- Question
- cloud
- customer
- log
- opsgenie
- opsgenie-cloud
- +2 more tags...
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...bsp; opsgenie_configs: - send_resolved: true api_key: <secret> description: "This is only a test description" message: "This is only a test message" details: &n...
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We have one Jira project only, which has an automated customer satisfaction survey set up for whenever a ticket is closed. I want to set up a different survey for specific queues under that on...
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Will the Teams feature referenced here: https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/ Be impacted by the O365 conne...
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Hi all, Im in the process of redesigning our customer feedback management system. I want to use Jira forms and Jira service management as part of the process. Once creating a Jira form, am I able t...
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When we receive an email request, all people CCd on the email are automatically added as a participant in the ticket generated but I would like to know if there is a way that they are not automatical...
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Hello everyone, I have a question about how to try and best execute a suggestion that came to our team. We are wanting to get the location of an employee, it's an attribute field of the employ...
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I had defined some rules that changed the status from Pending Support to Pending Customer based on whether a customer commented or support. Even though we went live Dec2020, I cannot these rules any...
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We are looking for a method to allow our users to ask questions within a Slack channel and have them answered via AI. The Assist app appears to provide that ability via an AI agent connected to the a...
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