Community resources
Community resources
Community resources
Jira Service Management
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We're not yet able to confirm that your DNS records match those in your domain provider. When we do, we can verify your email domain (xxxxx. To review the status of your records, go to your list of ...
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Vorrei creare un'automazione tale percui in fase di creazione di un nuovo ticket a questo venga assegnato automaticamente la stessa etichetta della sua Epic associata
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While I can change the reporter of an issue in a software project, this seems not to be possible in a service management project when a ticket has been created via the portal. How to achieve this?...
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I was wondering if someone could help me, when i create a linked work item for my service desk the view i see as assignee is full of data i do not need, i have removed all the data from the req...
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A colleague has lost access to our Jira site. Please advise or if you can, help us in getting him back online? I will provide all details when required. Thank you.
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Hello, We use Exalate to synchronize two different projects. However, when Exalate transfers an issue from one project to the other, the original reporter is lost and Exalate itself appears as the r...
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You used to be able to see access requests under products but it's no longer there, and the customer request is in limbo. Can't see it under project settings - people either. Any ideas?
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Is it possible with Scriptrunner Enhanced Search JQL to dynamically query all tickets assigned to a group of which I am a member as the current user? Can I also filter with the Teams field? If yes...
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Why Im I unable to see the default reports autommatically when there anre requests coming in and req
Why Im I unable to see the default reports automatically when there are requests coming in and resolution is also happening by the team? Also, please let me, Even after the rquests are resolved and ...
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Hi Atlassian Community, I manage a small logistics team and already use Jira for tasks and Confluence for documentation. Recently, I developed a simple web-based fuel consumption calculator to...
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Hi everyone, I’m working on a Jira automation rule that updates a custom multi-user field called Assessors . The field is based on selected values from another field called Affected Services/ Appl...
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Does anyone know why the Customer Portal, which is Confluence but with restricted views for the customer, is so badly designed? - The content is shown within a scrolling box area, which is n...
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Hello everyone - I am trying to update one of our Forms we have that staff are required to fill out in certain situations. Is there a way I can set it, so when they submit the form if they an...
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I'm working with Jira DC 9.12.x / JSD 5.12.x I have created Asset objects that include an Attribute of type User. This field is set to a Jira user account. Note that the users are not defined as As...
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- assets
- data-center
- jira-service-management
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I'm experiencing an issue where emails from greymatteralerts@domain.com are being consistently rejected by my Jira Service Management email handler, despite having proper configuration in place. Cu...
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The loom video explains to the best of my ability. Basically, my automation works great BUT unfortunately it works across all projects, and i only want it to apply to 1 project. https:...
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Hi, This is probably something I'm missing, but I can not get alerts generated via my on-call rotation. I've created my SLA, Routing Rules, Escalation Policy, Schedules and everything appears appro...
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Hi all. I have what i suspect is not a unique issue, but one which I cannot figure out how to solve. Let me outline step-by-step, and highlight where it breaks.... - We send an automated ema...
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I am referring to this article - https://community.atlassian.com/forums/Jira-Service-Management-articles/Announcement-Get-notified-when-email-requests-fail/ba-p/2999861#U3040611 Is there something I...
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Hi all! I am looking for the way to created this rule but I am struggling on how to achieve it properly. (We have JIRA Datacenter) I want to have a monthly rule that looks for those FixVersi...
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Hi All, I am building a project and on one of the stages I need to have an approver who actually has and Agent role on the jira administration side, but on this project, we want to give him&nb...
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Hi, We want to have multiple inbound email addresses in a Jira SM project - the idea being that we will have one per IT team as a simple way to raise tickets by forwarding emails. We then wan...
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Hi all. I'm trying out this JIRA Virtual Agent From the videos I've seen, the Virtual agent should automatically create a Wokr Item if the step is to escalate, mine does not, instead it provides ...
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We have a Jira service management project connected to Slack through Atlassian Assist. Today, two Canvases appeared in the channel where this connection was set up: ‘Instructions for requesting help’...
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I'm trying to create a condition on a transition so that if a certain value is matched the transition is not available. Easy enough usually, you just find the string or option Id you're concerned wit...
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