Stakeholders app role

[Jonathan Porta]

Hello all, 

I'm at lost about this "new" app role Stakeholder in my JSM cloud instance. I'm on a Standard plan, so I am not sure if I should have access or not to that.

The UI is very confusing:

• I do have a group called jira-servicemanagement-stakeholders
• This group does have users in it
• This group has app access with the role Stakeholder
• The text in the role description says it is limited to Premium and Enterprise

So where is the truth in that? I know Atlassian can be very good with confusing interface but here I have no idea what to think...

Help!

(And Rovo has no idea of course)

[Marc -Devoteam- · Accepted solution]

Hi @Jonathan Porta 

The stakeholder role or stakeholders can be used on Alerts within Incident Management in JSM.

In a premium plan this can be any user with an account within Jira, if you are on a standard plan, than you have to grant user, that need to be set as stakeholders, an Agent license.

https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/ 

[Jonathan Porta]

Ok, thank you, so there is a subtile difference between plans.

I won't use this role for now as we don't use the Incident module.

Thank you for the precisions.

[Walter Buggenhout · Accepted solution]

Hi @Jonathan Porta,

As per this support article, the new stakeholders role can be used for incident communication in a standard plan as well, but you should only be able to add users to that role that have an agent license assigned to them.

It is a way to test and experience how the feature works, but you won't be able to use it for unlicensed users - which is different on premium and enterprise plans.

Hope this helps!  

[Marc -Devoteam-]

Hi @Walter Buggenhout 

I think you added the wrong URL in the link, as it redirect to this community article.