Best way to automate "Incompatible File" warnings (e.g., APK requests for iOS) in JSM portal?

[Liam Franklline]

Body: Hi Everyone,

I am currently refining our Jira Service Management (JSM) customer portal. We've noticed a trend where users are submitting requests for mobile applications but selecting the wrong operating system for the file extension—specifically, users requesting "Tekken 3 APK for iOS".

Since .apk files are strictly for Android and won't run on iOS, I want to reduce the manual work for our agents by handling this via automation.

I have two questions:

1. Is there a way to use Jira Automation to scan the description for keywords like "APK" and "iOS" and automatically post a canned response explaining the incompatibility?

2. Can we use Forms (ProForma) validation to prevent a ticket from being submitted if the file extension in an "Attachment" field doesn't match the "OS Type" selected in a dropdown?

Looking forward to hearing how others handle these "impossible" user requests!