Why wasn't this cancelled. I requested it o be cancelled

[Savanah Mcdowell]

I requested this to be canceled.  Why wasn't it done?

[Trudy Claspill]

Hello @Savanah Mcdowell 

Welcome to the Atlassian community.

What exactly did you request be cancelled?

What steps did you follow to request that cancellation?

Here we are a user community. We are users of the Atlassian apps, and this forum is specifically for the Jira Service Management app.

We don't have access to any information about your account, subscription, or any cancellation request you may have submitted.

If you provide us with more details, though, we may be able to offer you advice and provide links to documentation that may be helpful.

[Joseph Chung Yin]

@Savanah Mcdowell 

This is a forum for users to post applications usage questions where possible solutions and suggestions can be gathered to address the his/her quesitons.

If this is related to a case associated with Atlassian Support Team, then you need to contact the support team directly (https://support.atlassian.com) or directly to your case raised with Atlassian.

We are here to help and want to assist if you can provide a bit more information of your original ask.

Best, Joseph Chung Yin