Community resources
Community resources
Jira Service Management
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Hi. Our requirement is that when participants are added to an issue they get all updates to that issue. I can't see how to set this up ? i.e. customise the notifications so that they get no...
- Question
- jira-service-desk
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One of our JIRA admins signed up for a JIRA Sevice Desk trial and was able to create a project and add me to the trial. However, after I was added we are no longer able to access the JIRA Service pag...
- Question
- jira-service-desk
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We have several works flows - these are assignments brought in for writing and editing content. We have sla's - three days to edit content and 5 days to writing content. There a...
- Question
- jira-service-desk
- sla
- time-tracking
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No download/eport button :( I'm not able to add plug ins due to company securrity measures. How do I get issues into another format?
- Question
- jira-service-desk
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I have created a Request Type with and Issue Type of 'Change'. I am wanting to add Fields. When adding Fields, the selection window tells me: Showing available fields from the linked iss...
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I added the customer but the username is a bunch of weird characters. The email and full name are okay. The customer is also not able to log in with email address. It says password ...
- Question
- jira-service-desk
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Is there a way to allow a customer to close or cancel an issue they create from the portal?
- Question
- jira-service-desk
- transition
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I'm trying to enter my customers and it is only allowing me to enter an email. I need to enter customer names and phone numbers, time zones at a minimum. How can I enter this info?
- Question
- jira-service-desk
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Hi, I'm on day three of my trial with the preloaded example data. I've set up a user as 'Service Desk Team Member' on my project. When logged in as this user into the Dashboard and trying...
- Question
- jira-service-desk
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I have added the sprint field to my ticket https://www.screencast.com/t/Ms4zL2qUaGl6 but need to know how to create the pick list of values. Thanks in advance for the help.
- Question
- jira-service-desk
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Hello, I have created a custom field called “ Stakeholders “ by using user picker - multi users type. Added it to a workflow- transition ( open to pending approval ) via “ field is required va...
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Dear community, I'm currently setting up our service desk and want to create a custom field with a dropdown list. While I'm able to do so, I would like to make the options of the list dependent on ...
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Hi guys, we are experiencing wierd situation when some tickets in a project doesn't display SLA although it is properly seted up. All the tickets in the project share the same workflow and the ...
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....IfCondition and i override the function : @Override public Either<IfConditionError, Boolean> matches(IfConditionParam ifConditionParam) {...} and i declare my if codition class in atlasian-p...
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Hi there, we are facing a new problem. Until now, there was the ability for the customer to share tickets with the hole organization while creating the ticket. Per Default it was shared. Now the fi...
- Question
- jira-service-desk
- organization
- share
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We have a small kiosk outside our help desk area running on a Raspberry Pi that presents our Jira service desk login page to users who walk in. One of the thing that we've had problems with is ...
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I have a custom field setup (select list) that I want to automatically populate based on who the reporter of an issue is. The custom field has a customized priority, and I want issues raised by ...
- Question
- jira-service-desk
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We have a central Jira project for development of our product. We also had separate Jira projects for each of our customers. We wish to retire the stand-alone customer facing Jira projects and...
- Question
- jira-service-desk
- portal
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I would like a "browsable" list of all of our Confluence How-to-Articles available to our users on our JIRA Customer Help Desk. i.e. allow them to see something like this: How To Articles: ...
- Question
- jira-service-desk
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Hi community. I need to create a dynamic form. for example. I have a radio button field with yes and no options. if the select option is "no". then the create butto...
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Want to turn off email notifications for customers.
- Question
- jira-service-desk
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Hi, I want to get a dump of tickets created during month with fields like ticketid, title, created date, resolved date etc. How can I get it?
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We have a daily support person, is there a way we can assign issues based on who is the daily support technician without having to update the automation rule on a daily basis.
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Hi community, I have a question concerning a specific case. In our Service Desk i have a Custom Field for selecting our products. For Example Product A, B and C. Is it possible that for examp...
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I need to print/export a list of all my issues in a project.
- Question
- jira-service-desk
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