Service desk ticket monthly dump

Nishith Desai May 8, 2018

Hi,

 

I want to get a dump of tickets created during month with fields like ticketid, title, created date, resolved date etc.

How can I get it?

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Nic Brough -Adaptavist-
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May 8, 2018

Search for the issues with the issue search, then use one of the export options in the issue navigator.

Nishith Desai May 8, 2018

I dont see issue navigator in service desk.

Nic Brough -Adaptavist-
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May 8, 2018

Its in plain Jira, not the service desk.

Nishith Desai May 8, 2018

Ohh ok found it, thanks for the reply.

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