Community resources
Community resources
Community resources
Jira Service Management
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Alert closed via voice but actually call is even not received. So somehow the alert is closed
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We have added a new Project/Space in JSM for a new customer. We cannot get a phone line from Opsgenie anymore so we currently cannot provide a customer support hotline (we have 13 existing customer s...
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...oolean - but an integer). This is all working as expected via automation. When the threshold value is a 1 (ie true) then I am trying to have a jql that will check for any tickets for this specific m...
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I want to create two dashboards to show it to the manager. The first is the one that shows the total time invested by each user during a specific period (for example, over the last week). The s...
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We have Azure AD integrated with our JSM instance, so I am logged in with my own account. When I go to 'connect' a Microsoft custom email account to a project it auto-signs in (assuming because we us...
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Is there a way to find users who holds a JSM agent license but does not use it? I can't look at the last login details on the user since most of my JSM agents also holds a Jira licence. I can't find ...
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Hello, I can add service collection to my site smartopspanama.atlassian.net. I got an error I have attached screen shots. Kind regards, Marco
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We have multiple queues set up in JSM (cloud) and they are tied to distribution list emails. Within the past day or so, all of the members of the distro list are suddenly getting emails about a verif...
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my team has an automation in place but the issue is the field is not populating from the ticket its stemming from and I dont know where to fix the issue has everything in the automation should be wor...
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Team, I have enabled CSAT for a service project and created an automation rule to trigger the CSAT survey link to the reporter. However, the survey link can be forwarded to a third person to rate th...
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Facing problem
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Struggling with connecting jira Auth callback must finish on the same client that initiated the flow
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Hello, I recently came across the Assets - Azure Integration app in the Marketplace. Does anyone know if there are plans to make this available for cloud users? Thanks
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Hi all, The Jira Service Management Cloud Documentation article What are developer escalations? states the following: "Developer escalations is a customer service management feature" ...
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How can we restrict subscription field options based on the requester's Organization in Jira Service
Hi Jira Support, We're trying to implement subscription-based ticket classification in Jira Service Management Cloud and would like to understand whether there's a native solution for our use case. ...
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not working
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We have one JSM board with key ABCD and another kanban board XYGS . Both boards have different workflows. Can we merge ABCD board into one XYGS board with disruption ?
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project = value" AND issuetype = value AND "Change Category[Dropdown]" IN (value) AND updated >= value AND description does not contain value1 and value2 I've t...
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I have a form that employees will fill out, then based on the information they submit the status will be changed, i need to hide the name of the status from the reporter, or person who filled out the...
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I'm trying achieve this flow in our Slack channel for support requests and I'm wondering if this is possible with JSM. 1. A person in our support channel sends a message requesting help. 2....
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I want to be able to use a slack workflow to trigger the Jira Service Management Form on my channel. I am currently able to only do this with JIRA Cloud but unable to get JSM functionality. Is this ...
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In my org,one of the request type in description add some data,but it is visible in jiracloud while user creating ticket but it not visible in portal helpcenter ,is there any possible to user to rais...
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Hi, we want to integrate JSM with iManage such that when the 'Create workspace' toggle in a Jira ticket is set to true, the system should create a workspace in iManage. iManage is a document m...
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Hi Atlassian Community, in Jira Cloud, when I open an issue from the filter/search results page, it now opens in a right-side panel instead of opening the issue as a full page. I do not see any set...
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Hello. I am prepping to take the exam in mid-June and I am just wondering if anyone has taken the exam with certiverse? I took a few exams under the old administrator and only did on prem. I was curi...
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| 22 | |
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| Subject | Author | Posted |
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| 6 hours ago | ||
| 7 hours ago | ||
| January 14, 2025 5:27 AM PST | ||
| January 13, 2025 8:41 AM PST | ||
| January 7, 2025 8:47 AM PST |