Issue detail view closed when issue is assigned

[Mattias Kallvi]

I'm new to JSM so this might be a simple configuration question.

In JSM we have a queue containing All unassigned issues. Our agents will click on an issue to open it in the Issue detail view. From there they will click on Assign to me. The problem is that once they do that, the page is refreshed and they have to navigate back to another queue (Issues assigned to me) to find the issue.

Is there a way so that the user stays on the Issue detail view after issue assignment? My users find this really annoying.

[Trudy Claspill · Accepted solution]

Hello @Mattias Kallvi 

When your users click on the issue is it opening in a new tab, the original tab, or a pop-up?

For me when I click on the key of an issue shown in a JSM Queue, the current tab changes to display the issue details. When I click Assign to Me that tab refreshes but continues to display the issue details.

[Mattias Kallvi]

It is opening in a the same tab. However, now I can't seem to re-produce the problem anymore. I wonder if it is a "brower issue" rather than a Jira issue.

[Mattias Kallvi]

To anyone who experience this problem I think I might have found the reason. The JQL to the "Unassigned issues" queue was:

assignee=null

I changed it to:

assignee is empty

Since I've changed it the users no longer experience the problem.