User Tier Change

[Pradeep]

Hello Team,

Under the XYZ organizational setup, there are different Jira sites for different teams, as we are on the Cloud Enterprise plan.

We have created a new Dev Jira site with a 10-user tier plan:
https://abc-dev.atlassian.net/

I would like to understand the following for Jira Core/software and Jira Service Management:

1. Can we increase the user tier from 10 to 1000 for Jira Core and from 10 to 200 for JSM?
2. If we increase the tier but continue to use fewer than 10 user licenses, will there be any additional charges, given that we are on the Cloud Enterprise plan?

[Trudy Claspill]

Hello @Pradeep 

Welcome to the Atlassian community.

We are a community of users of the Atlassian products. We are mostly not Atlassian team members.

Given that you are on an Enterprise plan your organization may have an Atlassian team member that focuses on helping your enterprise with your Atlassian product usage. Have you tried contacting that person?

Alternately, have you tried reaching out to the Billing, Licensing, Pricing Support Team to get an answer, since this relates directly to topics in their purview?