Community resources
Community resources
Community resources
Jira Service Management
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I have jira service desk project and we also have development project. Our customers want to have more information by email about that when the linked issue / work is done. How can i do automation ...
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we are using expired jira on server and our default language is French , now in yearly report we need to change French language in English in summary and description field in jira reports ...
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I want my customers (internal colleagues) to be able to log in with SSO. On the website: https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-for-portal-only-...
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HI Experts, Iam using Jira datacentre and i need Jira addon to sign doc from board is this possible? all what I found is addons for authenticate users BR,
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Hello, we finally want to activate our customer portal for our internal colleagues. We also have our own domain. What settings do I need to click on here so that our colleagues without an Atlassian...
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Hello We changed the billing contact name and now our payments are blocked. Last year we changed the bank account number and we had the same problem. At some point someone sent us an email to confi...
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I'm trying to set up an auto-close rule in JSM Alerts and want to exclude alerts that contain a specific text string. I tried using the string in quotes and also without quotes, but neither approach ...
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Hi team, We have a request from the manager, he found that some of the tickets were resolved/closed/canceled/done without an assignee, which caused some issues with the reporting. They would like to...
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Dear Concerns, Good Day!! I am looking for add-on to move configuration from Staging to Production which migrates automations, conditions, workflow. Migrate configurations from staging to pr...
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We have set up a knowledge base that is accessible by guest users (they don't need to be signed in). However, any user that is signed in to and does not have a JSM Agent license is granted a gen...
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Hello team, We are facing an issue with our Jira ticket. The ticket that has been approved, still appears on the customer portal with the status "Waiting for approval". We kindly ask for yo...
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After getting a wakeup call at 2am, only to find out we had a planned outage, I have the want to create a reminder notification based on events in the chanage calendar. Ths could be in the form of a...
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I can't use setting portal, don't show queue It show " This project isn't available It may have been deleted or your permissions may have changed"
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We perform external system imports regularly. However, the option to select issue type is not available. I am an org and jira administrator--there are some conversations that this is required. Am I m...
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仪表盘提示如下，不可用 App update required Your app Pie Chart is no longer working as it uses a deprecated platform feature. Please check if an update for this app is available through Atlassian Administratio...
- Question
- jira-service-management
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We've gotten into a situation where a managed account we created is in a weird state and we can't get the account properly provisioned even though we attempted a full sync with our IdP. We'd like to...
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Hello! I need to exclude a specific request type from a Time to resolution SLA. How should the query be written? I added the screenshots of my latest query attempt but it still shows on ...
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How can we see the conversations that our users are having with the Virtual Service Agent? In Settings > Conversations, the link column is always blank and I can't see the conversations so t...
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Hi I'm trying to populate a list of Requested participants using an automation via JSON. Here is the JSON: { "requestParticipants": [{{#application."System Admins"}}"{{accountId}}"{{^last}},{{/}}...
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I have added the ASSIST agent to TEAMS as instructed. The chatbot then asks me 2 questions. I then click on Assist But get this error I'm struggling to understand...
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We already have our user's assets linked to tickets. This is different. The request form is for terminating an employee that their manager fills out. In one drop-down they select a user to be term...
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Hi Folks! Nice to meet you, I'm on the Atlassian Community Team. Quick crosspost from the Opsgenie Migration Group. The Community team, Product Managers, and Support engineers are collaborating t...
- Question
- cloud
- opsgenie-migration-office-hours
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crear incidencias mediante correo electrónico, se comparte esos tickets creados por usuarios a todos
tengo un proyecto donde creaba los tickets manualmente y dichos usuarios ya estaban en el sistema mediante la organización y directorios en su apartado, agregue dos mails uno externo y uno interno, a...
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At the top of the queues there are 3 default dropdown filters - 1 of them is irrelevant, and then there is a More filter with more options - these however do not persist and when opening an issue ref...
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We receive work items from a system by e-mail and these are created as a service request by default. Now, however, these tickets that come from this reporter should become a “change”. I have already ...
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