Community resources
Community resources
Jira Service Management
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In screenshot below I can see Due date time as 11/28/2024, 11:30 pm. Which column I should sue to see this in my Search filter
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Dear all, I want to match for example https://xxx/abc-xxx,https://xxx/abc-xxx in the URL custom field. I write this.*?(CSS-\d+).*?(CSS-\d+).* and it can return 2 groups in https://regex101.com...
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Hi I have prepared the following workflow for our project The company is limiting the use of addons or plugins so i should try only with workflows and automation rules. Open, in prog...
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Using the feature "Escalate to Developers" from within the Incident ticket, there is an opportunity to select a Defect Template when creating the escalation ticket. I would like to add a field ...
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Hello, I am reaching out to seek assistance with configuring knowledge base permissions in Jira Service Management (JSM). We are currently facing challenges in managing and aligning the permissions ...
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Hi there, lately I'm into the service catalog management topic a lot (again). Formerly we started to create the IT services as objects within Assets. The big advantage was that we were able to add a...
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To make them easily identifiable, I use a naming convention for my custom fields: "BQ_FieldName". Is it possible to give it a meaningful name for the Queue column heading?
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Hi, hoping for some tried and tested advice here please. Intention We have a number of existing service desks/portals and have created a new service desk/portal combo that is set to invite-only. O...
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We know that Standard, Normal and Emergency change types are built into JSM by default. Is it possible and if so, how would one rename the 'Standard' change type? Thanks in advance! ~Ian
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I'm using JSM Data Center and know Jira workflow allows me to trigger email notification. But, is there a way for the agent to be notified when a customer add a comment to their ticket in the Custome...
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How can I iterate over a smart value list's element's property to see if it is equal to smart value?
In my Jira automation I have a webhook that returns this JSON: { "entities": [ { "id": "1", "displayName": "Display name 1", "description": "" }, { "id": "2", "displayName": "display name 2", "descr...
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Trying to setup a basic created vs completed report in Jira Service Management Reporting and I'm having difficulty getting the report to show my completed tickets when the JQL couldn't be more simple...
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Hi, One one of my workflow transitions, I need to set the value of my field "Support Team" back to it's previous value. This field is a single user group picker. I've tried using {{fieldChan...
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With the new cascading field's option in JSM forms, has anyone been able to get the child value enforced through add-ons like JMWE? Ive tried the following using the "build your script" option &...
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Hola estimados, un gusto saludarlos y solicitar su apoyo Tengo dos proyectos gestionados por el equipo, en el Proyecto 1 hay una automatización que cuando cambia a un estado específico de una incide...
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Hi, We have noticed inconsistencies when exporting information from a Jira filter using the Apps -> Open in Microsoft Excel feature. In our workspace we manage a project called "Apertura de ...
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Have a ticket in 1 project and it is linked to a ticket in another project- the link that is used is "causes". After the ticket is linked- if a user updates description on ticket 1- how do I get the...
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Hi, dear community! Is there a possibility to set an automatic tracking of reports for how many ticket were opened closed per month. For now I've been able to set filters which show the l...
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Hi! IS there a way to stack for a project how long each ticket was opened for and create report on It? I want to see tume in front of each ticket and be able to create a report from It....
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For tickets in the "Pending User" status, we have an automation that sends a reminder email to the responsible user. In the body of the email, we have this configured: Hello, We cannot continue wor...
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... i'm totally new to automations. i'm stuck with one of the most simple tasks. If you are the assignee and comment lets transition issue to 'waiting for...' otherwise, do nothing :D 1. Rule is tr...
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I'm trying to set my Jira Service desk project to be open to any ticket submissions from the public, but I can't seem to get it to work. I've seen the question at the link I posted below, but I ...
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I've recently created a Jira Service Management project with a board. I'm intending to show the board to all users within the project, however it simply doesn't show up in the navigation. The board...
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Hi everyone, I'm transporting service projects from a team to a company managed and I struggling with how to keep some information. I read this article: https://support.atlas...
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