Community resources
Community resources
Community resources
Jira Service Management
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Dear community, I had a very close look at this: atlassianlabs / automatic-cloud-backup — Bitbucket I have created my own script, that successfully triggers the Confluence Backup Manager and t...
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Trying to implement an automated workflow where 15-20 employees need to submit a form response monthly. Obviously creating 15-20 automations is far from ideal, so I am wondering if there is any way f...
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Is there a way to pull out the string value of that JIRA field? Right now, it's coming over in automation {"rows":[["12345","12345-BUILDING1"]],"ts":1728065614679,"rowNo":1}. I just want to strip out...
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Merhabalar; Jira ürününü kullanıyorduk.Açılmış projelerimiz vardı.Daha sonra bunu Jira servis management olarak görmeye başladım. Bunu nasıl düzeltebilirim? Neden böyle bir değişim oldu? saygılar...
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Hello! I am setting up email integration for creating notifications. I am trying to build a regex to find occurrences, as the final message I receive comes as a string. How can I obtain all occurrenc...
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- opsgenie
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Hello, I would like to run a powershell Script through an Automation using the Jira Edge Connector. Triggering the Script works fine, but I can't figure out a way to access the Payloads from...
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Entitlements are set in against the organisation but the field is only visible in one support ticket. I assumed this template change would be visible for all tickets raised by the same organisa...
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I have created a number of entitlements for a specific customer at Project level, which are multiple applications. I would expect to see a drop down menu displaying all entitlements entered. Th...
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Necesito saber un usuario determinado en que proyectos está asignado con algún rol
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Hi everybody, Problem: I'm trying to automatically assign people as Request Participants in Jira Service Management when an issue is created via a LogicMonitor integration. The problem is that I on...
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Hello Support, I am setting up a Git_Integration. After creating the DVCS account, the weebhook status keeps failing. I also forced a reset using the query from the atlaaasian troubleshooting but w...
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is there smart value for date diff? I need smart value from create date but only count the business day and now diff is this the right smart value for? {{issue.created.toBusiness...
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How can we track if the satisfaction survey email was sent to the user upon closing the incident/ SR
Hi, How can we track if the satisfaction survey email was sent to the user upon closing the incident/ SR. I am unable to find that under activity tab. Any responses here w...
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Hi, I added permissions for users and groups in the global permission settings, but when calling the '/rest/api/2/users/search' API, an error occurs due to ...
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Is there automation Trigger when the SLA pause by time? Like on the working sched 9:00- 17:00? So the trigger is Pause when 17:00 exceed? SLA Trigger pause I need so I can auto edit the fie...
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Hi, When we reply to an email thread, it successfully adds a new comment to the Jira ticket. However, if we make edits to earlier parts of the email thread, those changes are not reflected as update...
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https://octatco.atlassian.net/servicedesk/customer/portals 접속 시 403 error 가 발생합니다. 확인 부탁드립니다.
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I have an objectType called "Workstation". I have a second objectType called "Equipment Type". I created an attribute on Workstation that references the Equipment Type object type. My Equipment Type ...
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I have an integration that is supposed to create an alert matching the priority of the jira ticket. But because opsgenie does not have a P0 priority, it defaults to a P1 opsgenie alert when we have a...
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I have a shared action that populates a custom field in a post function when an issue is created. This issue comes from my customer portal, and when I test it, everything works fine....
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We have a need for a set of users to be able to enter a request on behalf of a customer, but those users do not need to work tickets so they do not need admin or agent access. Is there a way to...
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I have an automation that starts with a lookup - then a variable is created giving me the total number of issues in the lookup. I'm using the variable to populate an HTML table sent in emai...
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We would like to use Jira Service Management for the customers of our software product. So far, we use Confluence for writing our software manual and I assumed I can offer this manual in the JSM proj...
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How can I restrict domains such as hotmail and gmail registering in JSM via portal? Is there a way to manage this?
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Hello just a weird problem. I am not a asset pro already but did already some imports in assets with csv files and have already multiple schemas. So actually i tried to update already imported objec...
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