Generate external mail from JSM

[Claude]

I would like to generate external mails to our customers using JSM as trigger. For that I want to create a ticket and then add the customer as a request participant. I will want to do this via API.

However now I have noticed, that I can't add non-customers to the "request participants" field.

Apparently there was a checkbox in the past called "Customers can be added by agents" under project settings but that settings doesn't exist anymore. I then went to check all fields that I could find, but I can't resolve this issue. 

These are the fields that I have checked currently:



What am I missing?

[Marc - Devoteam]

Hi @Claude 

An agent is able to add customers to the project via the Customer option from the side bar this option is in the main sidebar, not under project settings.