Remove access to Customer portal request

[Ross D Webster-Salter]

Hi All,

I wanted to ask, is it possible to have two tiers of Jira Customer Portal access.

Tier 1 - Internal Employees -  Someone within the organization using SSO. They have access to the customer portal after logging into Jira for the first time using SSO.

Tier 2 - External Employees - Can be added to an existing ticket on the customer portal and sign in via their own Jira Account. However, they should not be able to browse the customer portal (e.g. make new requests, see linked Confluence Help pages etc.)

Is something like this possible? What would be the best way to configure something like this?

Best,
Ross

[Marc - Devoteam · Accepted solution]

Hi @Ross D Webster-Salter 

Yes if you domain is connected and SSO setup, all users coming from the managed directory can be in a single groups and granted the roles Service Desk Customer.

This will force them to logon to the portal using SSO.

Normal customers can still sign up if the portal is open, managed users on sing up will even be redirected to SSO if granted the Service Desk Customer role.

On this topic: However, they should not be able to browse the customer portal (e.g. make new requests, see linked Confluence Help pages etc.)

Can be done, by setting permissions on each request. Only grant the people in the internal group where all Internal Employees access to the request types.

The KB option can't be limited.

[Ross D Webster-Salter]

Thanks for the feedback Marc