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How to limit AI feature?

Arhiel Gaurana
Arhiel Gaurana
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March 26, 2025

Hi Atlassian Team, 

 

How can I limit the data that the AI in JIRA Service Management scan only from Confluence?

For example: Ask AI to look for a specific answer, the answer provided should only come from Confluence documents. 

 

Thanks!

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Marc - Devoteam
Marc - Devoteam
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March 27, 2025

Hi @Arhiel Gaurana 

Can you show an example, provide screenshots as details?

Where is the question asked, as customer on the portal, as agent?

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