Community resources
Community resources
Community resources
Jira Service Management
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Jira Automations: Is there a way to set a condition in a rule that differentiates whether a comment was generated by email or written directly in the ticket?
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Hi lads, I'm getting an error when preforming sync of active directory connection. The message says to check the logs but doesn't specify where the logs are stored or which log file. I assume its ...
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Hello, I have a trigger on an issue in project A, then I create an issue on project B, in a branch of the automation as it is conditional. Finally, I want to link both the trigger issue and the o...
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Normally user is able to setup user profile such as title and department on their own credential. However, Jira admin want to setup these two fields on behalf of user to standardize user profile and ...
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I wonder if there's automation trigger when the SLA paused ? I need to update some fields when the SLA paused. example Automation to achieve SLA Pause triggered Automation Edit fields
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Hi everyone, Idk if this is the correct place to ask this question. I created a Business project since I need the "List" function. In that project, I created a task with multiple sub-tasks....
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Dears, IS there anyway for customer to export their requests from customer portal ? BR,
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Hi Community, I am keen to get feedback on options to integrate multiple ticketing solutions into a single ticketing system. The control I have is over the part of the process in the orange box. ...
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Hi, I have some questions Does Jira update the comments section, if we update any earlier email threads? If possible, provide the steps or documentation for reference. Regards, Risikan...
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How can I add field validation on workflow? I need the specific field be null or empty before transition to another status. I need it on the workflow so it can have a popup message.
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He instalado la version trail de jira software para hacer parcticas en Local . Y no reconoce el usuario admin o no recordamos la contraseña. Cuando reinstalo no me permite seleccionar o crear un nuev...
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Hi All, When configuring your Request form of a request type in JSM, you can also: - change the display name of the field in the request form under Display name Whereas in Issue View, it i...
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Hi All, When any issue fields are updated the reporter will get mails as shown in the Screenshot, Like wise need to send email to the assignee using automation. Can anyone please help with this issu...
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I received a request to do product submissions for a site at Atlassianp.com. Assuming this is another fraudulent case?
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- halp
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Hi everyone, I would like to export the data, files, and all fields from Jira to a CSV file. I used the "Export Excel CSV (all fields)" option, but I’m missing some files and a few field val...
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HI All, Please advice are customers added to IP allowlist and jira projects are counted as a customers are only- portal customers or not?
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Hi everyone! Can IP allowlist stop being used if a company moves to a 2 factor identification? How can it be done? Id appreciate if you can share your experience with it.
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How to configure the alert condition to create Alert after triggers more than number of times within range of minutes ? Example: I would like Opsgenie to create Alert after triggers more than...
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When I am using the "assigned to me" gadget, it's a long list of all tickets. I want them to be separated according to the projects they belong to. How can I achieve it?
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When I change the status of any ticket, the status is not being updated/saved, it keeps like processing or loading, I0ve already tried one by one, batch, also at queue page and directly in the ticket...
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I have configured the times for each priority, but it always takes the time of "All remaining priorities". What am I doing wrong?
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I have a JSON response body that contains an id within a web request that I previously called for . I'm attempting to use the substring between to fetch the ID, but it's unsuccessful at finding...
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I do not see the recipient option under the filter subscription. It only defaults to my email id when I setup a subscription. Is there a way to send the notifications to a group in Jira?
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I'm fairly new to Jira and am not a system admin but I am the project admin. I'd like to setup an automation whereby the components are identified and assigned based on the content of the summa...
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Can I have a different form structure for Jira mobile app and Jira website (both Cloud) when creating tickets in the same project?
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