Alert not created even though Integration has logs with alertAction: Create

[Sonja Solomka - Levi9]

Hi, we have created integration in Jira Service Management for GrafanaV2. 

When an alert happens in Grafana, it is forwarded to Jira, we can see it in the Intergation logs, but no alert is created. 

We don't have any custom rules or filtering set up.

Here is the Intergation log JSON:

{ "_result": { 
    "alertMessage": "[Grafana]: [FIRING:1] Request error rate > 0.035 Energy Trading (P2 424)", 
    "alertAction": "Create", "integrationName": "ET Dev team PROD", 
    "alertCount": "1", "integrationActionName": "Create Alert", 
    "alertId": "58d31105-6d5a-44e2-bd2c-0111c279f507-1742995568536", 
    "alertAlias": "09d2d69c0d5231301083edc81644a40997817c60852f2ef761bf96e1b5dfa53f", 
    "user": "Alert API" 
  }, 
  "_incomingData": { 
    "_parsedData": { 
      "note": "null", 
      "-responders": [], 
      "-actions": [], 
      "-tags": [ 
        "Priority:P2", 
        "alertname:Request error rate > 0.035", 
        "grafana_folder:Energy Trading", 
        "status:424" 
      ], 
      "description": "[FIRING:1] Request error rate > 0.035 Energy Trading (P2 424)\nhttps://monitoring.sunrock.com/alerting/list\n\n**Firing**\n\nValue: C=1, error_rate=0.024166666666666666\nLabels:\n - alertname = Request error rate > 0.035\n - Priority = P2\n - grafana_folder = Energy Trading\n - status = 424\nAnnotations:\n - description = The rate of error statuses has exceeded 0.035 for the last hour\n - summary = Response error rate above threshold of 0.035\nSource: https://monitoring.sunrock.com/alerting/grafana/begw78vfffnk0a/view?orgId=1\nSilence: https://monitoring.sunrock.com/alerting/silence/new?alertmanager=grafana&matcher=Priority%3DP2&matcher=alertname%3DRequest+error+rate+%3E+0.035&matcher=grafana_folder%3DEnergy+Trading&matcher=status%3D424&orgId=1\nDashboard: https://monitoring.sunrock.com/d/be79rmfytr3lsf?orgId=1\nPanel: https://monitoring.sunrock.com/d/be79rmfytr3lsf?orgId=1&viewPanel=81", 
      "alias": "09d2d69c0d5231301083edc81644a40997817c60852f2ef761bf96e1b5dfa53f", 
      "source": "Grafana", 
      "message": "[FIRING:1] Request error rate > 0.035 Energy Trading (P2 424)", 
      "priority": "P3", 
      "user": "Alert API", 
      "_extraProperties": { "url": "https://monitoring.sunrock.com/alerting/list" }, 
      "entity": "" 
    }, 
    "integrationType": "GrafanaV2", 
    "integrationName": "ET Dev team PROD", 
    "incomingDataId": "7192ed16-cd9f-405e-9f8f-07663906cc29" 
    } 
  }

[Chris DeGidio]

Hi @Sonja Solomka - Levi9 ! 

Chris here with the Opsgenie support team. It would help if we could take a look within your account to see where that incoming data might have been mapped to 

Feel free to submit a support ticket so we can get approval into the account and conduct an investigation. You can submit for this at support.atlassian.com and scroll to the bottom where it says "contact support"

- Chris