Community resources
Community resources
Jira Service Management
-
Hello! We are looking for a tool that can allow our HelpDesk and Support Team to: Start a remote session with another computer and control that device Allow several sessions per technician simulta...
-
For some reason (something I did, I'm sure), the default issue type scheme now only has Epics, Requirements (a type I created), and Tests (Zephyr). When I edit the default issue type scheme, th...
-
we purchased your product got a confirmation email that states order has been processed. click to Get your product license. to get license when you click the link it asks for Server ID, and ther...
- Question
- jira-service-desk
-
So I am responsible for implementing JIRA Service Desk and JIRA Software for my organization. I would like the Service Desk Portal to be the go to place for all employees. However depending on the r...
-
I am unable to add any customer as the reporter on any ticket. When typing their names in, the dynamic droplist does not appear. I am able to add to requested participants and when I begin to type th...
- Question
- jira-service-desk
-
Hi, When a service desk customer (or an administrator) create an issue on the portal, the definition appears : OK But when i change the issue type (because the customer openned the issue in the...
- Question
- jira-service-desk
-
Добрый день при попытке установки, зависает и сбрасывает процесс установки
- Question
- jira-service-desk
-
Hi, I have Service Desk set up on Cloud but I am brand new to Jira so still learning. I want to be able to forward emails that internal customers have sent to me on to our service desk email so to s...
- Question
- cloud
- customer
- jira
- jira-cloud
- +2 more tags...
-
When you send an invite to a user via team invite, the user will be added to the team of agents immediately, without the user having accepted the invitation yet, at least that's the feeling I have. ...
- Question
- jira-service-desk
-
At my company, there is a tendency for users to add a lot of agents as participants, thinking this will get their request fulfilled faster. It actually causes more confusion and wasted time as ...
- Question
- jira-service-desk
-
Hello, We are trying to customize the Help Center Banner and our image isn't showing up correctly. Does anyone know the dimensions? Are there apps that work well for customizing the port...
-
Morning! If I have a ticket that was resolved, how can I un-resolved it if it's reopened? I have workflows in place so you can change the status back to something that is open, but the field called R...
-
The Need: Allow users to see filters that we have created in our Jira Service Desk Project in Confluence. Issue: We have opened up the confluence site and people are able to access it ...
-
Hi, Please can anyone tell me if the self hosted version (latest) of Jira Service Desk, supports the edge browser?
- Question
- jira-administration
- jira-service-desk
-
I need to create a new report in JIRA SD. I am selecting 'New Report', naming it and clicking 'Add Series'. Nothing happens - no series are presented for me to select from so I am unable to create th...
- Question
- jira-service-desk
-
I want to create several Service Desk projects based on another project which I've configured to my satisfaction. So when adding a new project I'm filling in a name for the project and I'm c...
-
Hello at all, is there a posibility for admins to edit the service desk customers request- page? For example add some filters.
848 views 2 0 Deleted user March 19, 2019- Question
- jira-service-desk
-
When I install the addon "Git integration" my service desk projects stops working as it should. I haven't even configured any repositories. I cannot create or edit issues in the service desk project...
-
Hi guys, I need a little bit of help with Jira Service Desk: If a user also has problem-solving roles and customer roles (the one that puts issues), how can switch between the issue and adm...
- Question
- jira-service-desk
- role
-
Team, I'm not able to remove default service desk ticket type option from home page. I have customized one more as per my need and would be needing only that to be visible. Please let me know ho thi...
- Question
- jira-service-desk
-
working on CEDT JIRA. How can I create user that connected to Distribution list of outlook emails? So I do not need to individually tag all email addresses/JIRA user as watchers. Believe it is automa...
-
I'm trying to configure Automation rules to meet the following, but not very successfully. Any help is greatly appreciated. It's mainly the IF condition that I'm struggling with. Trigger (WHEN): Ne...
-
Customer utilizes a Zix secure email, is it possible to add the Zixsecure to JIRA. So when they create a ticket and all bidirectional correspondence within JIRA funnels through Trillium Health Resour...
- Question
- jira-service-desk
-
Hello guys I have this problem, does anyone know how to solve it? "The inconsistency index is inconsistent with the state of the database. The database has (1,036,290) occurrences, but the index ha...
- Question
- jira-service-desk
- jira-software
-
I currently have all of my organizations set up in a ServiceDesk Project. Is there a way to get these organizations to show up as options to pick in a Software project? I've added the field but no ma...
- Question
- jira-service-desk
- jira-software
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 13 | |
| 8 | |
| 7 | |
| 6 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Thursday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |