Community resources
Community resources
Community resources
Jira Service Management
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Hello, we don't find a way to see closed issues inside a Scrum board. We were searching for almost two weeks and we don't find an answer. YYou can See there the Column "Fertig",...
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Hi, I'm trying to understand why a service desk email-to-case settings is disabled. I am going to System -> Applications -> Service Desk -> Email requests and I see the email address I expec...
- Question
- jira-service-desk
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I'm looking to find a way to send a notification or email when a certain number of tickets have been closed on a project. For example, once my team would close our 100th ticket on a project, someone ...
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Hello, The useful portion of KB screen is very narrow. In the first place, the popup part takes about 60% of the screen, "did you like the article" takes another 25% of that part. As a result,...
- Question
- jira-service-desk
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Hello, Is there a way to integrate a tool like Questions with JSD? I would like to automate the process where users asking questions, team (or other users) answer then and they become public....
- Question
- jira-service-desk
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Hello dear Community, now i set up my Jira Service Desk on a Windows Server and i configured about selfsame, so the url is localhost:8080. How can i achieve to get jira to domain.com/support ...
- Question
- jira-service-desk
- jira-software
- url
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Dear , We have problems with the confirmation of emails that reach the customer: In notification scheme: In customer notification scheme: The normal notifications arrive but the notification of...
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When we comment in JIRA on an open Service Desk ticket, the comment looks right in JIRA. However, in the email to the customer who opened the ticket, the comment is duplicated 10 times, even th...
- Question
- jira-service-desk
- notification
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We are using JSU to make the comment field required before a Service Agent can marke the field as resolved. JSU allows you to enter an error message that can display to the Service Agent if the...
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Hello, We have syned AD and when a user get deactivated their account get deleted in JIRA. I would like any user to create a JIRA ticket anonymously. Under project permission i have a...
- Question
- jira-service-desk
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We've recently setup a Jira Software/Confluence install on a dedicated server hosted with a Cloud provider, however to have a smooth login experience for our internal staff we'd like to link this to ...
- Question
- confluence
- jira
- jira-service-desk
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How can I configure e-mail notifications whenever a request is submitted in not the default language
I am testing Jira Service Desk and was wondering if it is possible for an email request to send the automatic customer notification in the correct language. Currently it only seems to send them in th...
- Question
- jira-service-desk
- notification
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Is it possible to change the customer URL's for cloud hosted service desk? At this moment customers visit their portals via: https://XXXX.atlassian.net/servicedesk/customer/portal/1 ...
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JIRAサービスデスク内にて Aのリクエスト画面で課題を投稿し Bのリクエスト画面でAで投稿された課題をリンクした上でBのリクエストとして投稿させたいのですが、このカスタムフィールドを作成するにはアドオンが必要でしょうか。 サービスデスク担当者がA・Bを投稿された後にBのキューにてAの課題をリンクするのは後手になるため 投稿する前の時点で顧客に関連付けさせたい意図がありま...
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In my project, customers will be raising several issues daily. Due to confidentiality reasons, I only want certain groups/ assignees to be able view the issues assigned to them. They should not be ab...
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Hi, we try to create a confluence space from the Knowledge base link in our JSD Project. But we get the following error message. We couldn't create a space for you. Confluence might be down, or yo...
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Hello, We just combined (aquired) two organisations. On of those is already using Jira Servicedesk (Cloud version) and we want to use Jira SD in both organisations. To avoid questions from o...
503 views 6 0 Deleted user January 25, 2019 -
How can I change a Request Type mapping to an Issue type globally (that is not editing individually)
I have Request Types created under wrong Issue type and I want to change it 1 go so , I dont have to to recreate them individually again. We have 20 service desk projects created and around ...
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I am using Insight Asset Management along with JIRA Service Desk. I have been configured Insight and integrated with JIRA Service Desk. Now I want to generate a report for my office inventory by asse...
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I am using Insight Asset Management along with JIRA Service Desk. I have been configured Insight and integrated with JIRA Service Desk. Now I want to generate a report for my office inventory by asse...
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Am I losing my mind, or am I not seeing an option to whitelist a domain on incoming emails? There is this option on every help desk software product I have set up, why not here? I want to turn on public...
- Question
- jira-service-desk
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Hi, I was reading https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html to configure my notification. but I only have two options under my reci...
- Question
- jira-service-desk
- jira-service-desk-cloud
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We are creating a customer portal in drupal and using the AWS Cognito SAML/SSO service as our authorization. These same customers will be asked to create support tickets in Jira Service Desk. As par...
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- Question
- issue
- jira-service-desk
- move
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I use a specific account to send\receive email on Jira that is like mailersupport@mycompany.com. This account below to support@mycompany.com group that contain all email of support team. I configur...
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