Community resources
Community resources
Jira Service Management
-
Hi I'm trying to create first automation rules, and unfortunately fail already at the first attempt. None of the rules will be executed. As an example, I have created the following rule without fur...
-
Hello, I'm setting up Jira Service Desk for our company. For the start only a limited group of people should be considered as agents. Other members of our organization should be considered customers...
- Question
- jira-service-desk
-
From the tickets created in Jira Service Desk is there a possibility to create cards for the dev team in VSTS? Thanks
-
Hi all, We're using Jira Service Desk 4.0.1 (issue was already there with 3.7) Scenario: - Customer opens a ticket with default Workflow "Default Service Desk Workflow for Fulfilment" Support an...
-
Hi, I am dealing with a intermittent problem. I have some issues in which the SLA, called TDG, did not stop. SLA should start in status "Em estimativa" and stop in status "Aprovado", but how you can ...
-
We are using Confluence (6.14.0) both for internal documentation for developers and as source of articles within Service Desk (3.16.0). That works for articles found via search in Service Desk ("Wha...
-
Hi All, The mailbox I'm using for my mail listener has been migrated to office 365 by our external vendor and is now no longer working. Just wondering that details other users are using for this to ...
- Question
- jira-service-desk
-
- Question
- cloud
-
Hello I have set up a custom rule under Automation when a new issue is created , and the user is a customer and the issue matches a number of request types , then alert these agents The agent...
- Question
- jira-service-desk
-
how can I quickly and/or easily grab all my emails from multiple boards to send everyone an update?
- Question
- jira-service-desk
-
Hello, We currently have a handful of existing Jira Service Desk customer portals which are locked down to certain users. E.g., Portal 1 = User Group A Portal 2 = User Group A + User Group B We...
-
Hi. I read a lot about this but still don't understand. I sync AD users (customers) to my Jira Service Desk instance. All customers are in an AD group 'jsd-customers'. In my project 'Helpdesk...
- Question
- customer
- jira-server
- jira-service-desk
-
I am trying to install Jira Service Desk after installing Jira Software on an Ubuntu server. This is the message I get: You can't use the upgrader to downgrade JIRA Service Desk. I am trying ...
-
Getting the Most out of Atlassian + Opsgenie Together March 7, 2p.m. ET Join us in this exclusive webinar where we will demonstrate how to integrate Opsgenie’s powerful alerting and on-ca...
- Article
- opsgenie
-
Hi! I did a fresh install of Jira Service Desk 4.0 from scratch, using an empty MySQL database. The server starts up and initial setup (instance settings, admin user, license) works fine. When tryi...
- Question
- jira-service-desk
-
Is there an easy way, without scripting, to have Jira SD send an email after receiving a new request with a specific title?
-
Currently we have an organisation setup on jira service desk (cloud) with sharing setup so people within the organisation can see issues logged by others within the organisation. This workflow also ...
-
Hi, I need to change the email notification in the Jira cloud. For example when ever the new ticket is lodged the customer receives the xyz-service desk via atlassian.net ---- I want to put the ema...
- Question
- cloud
- jira-service-desk
-
What i have: 1. Field, that i called Vendor. 2. Workflow, which have an option "send task to a vendor" with a mandatory field, which have to be filled with a vendor name. 3. Types of request, whic...
-
Hi all, Need help for configure below option ,when creating a ticket in Jira service desk
-
I am getting a prefix "Newsletter / Marketing:" before <IssueKey> in the email subject. How to change it?
-
I'm looking for a way to restrict which issues (sort of like a hardcoded) filter can be add to a linked issue field on cloud On Server this could for example be done using a scripted field (wit...
-
Hi We have an issue I wonder if someone could help us with. We are preparing to launch a number of Service Desks (we are using Cloud) and are having issues triggering the Customer Notification that ...
- Question
- cloud
- jira-service-desk
-
...ntroductiontoNunjucks Option 2 - Install 'Create on Transition for Jira’ app - Concern - Seems good value but is it too good to be true? https://marketplace.atlassian.com/apps/697735/create-on-transition-for-j...
-
How can I order the sequence or responses in a ticket? It shows haphazardly. I would prefer the latest response (in a back and forth interaction) be at the top.
- Question
- jira-service-desk
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 13 | |
| 8 | |
| 7 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 11m ago | ||
| 2 hours ago | ||
| yesterday | ||
| yesterday | ||
| yesterday |