Jira Service Management

Hi! Where can I configure this text? Thanks! Your reference is JASD-XX. Check email for a confirmation and updates. He shows up after create issue. Thanks.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

After upgrading our JIRA version to Jira Core 7.12.1 (& JIRA Service Desk 3.15.1)  from v7.2, when creating a Service Desk ticket that an Unknown error in creating the ticket; Howe...

• Question
• atl-adm
• jira-service-desk

Hello, I recently upgraded our Jira ServiceDesk to 7.13.0. Now when I am trying to organise our queues, I am finding that I am unable to delete them. When I try to delete a queue, I get the follow...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi! Where can I configure this text: Thanks! Your reference is JASD-29. Check bla@gmail.com for a confirmation and updates. He shows up after registration issue. Thanks.

• Question
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud
• notification

When a customer sends through an improvement suggestion, we change the status of their ticket, depending on what we decide to do with it. Is it possible to set up an automatic default message/re...

• Question
• jira-service-desk

I have a closed user product that requires users to register and login to use my product.  When they have a technical issue they currently email us, I want to be able to incorporate Service Des...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I want my external customers to be able to log issues or bugs they find via service desk, but I don't want to force them to register and log in to do so.    Is there an easy way an extern...

• Question
• jira-service-desk
• evaluator-resources

Hi, sometimes it happened, that a Mail from an allowed user will not import into Jira ServiceDesk because Mail has a attachment over the maximum size etc. In any case a mail will not import into S...

• Question
• jira-service-desk

Hi guys, When admin creates an Issue on behalf of someone, this person and the watchers can't view the Issue and they do not receive notifications. Can someone help me, please?   Warm Rega...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, my problem is that only if the autor send an email to the mailbox the status in the issue is changed...ok, but if the request participant send an email the status is in the issue isn't change......

• Question
• jira-service-desk

Hi Is it possible to restrict the user creation for custumers to the email? We would like our custumers to register and create tickets but only if the have a special kind of email like ... @co...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, i've created a customer notification in the jira servicedesk. There is always this sentence: Always answer to this subject   How can i kill this sentence?   Thanks in advance Nic...

• Question
• jira-service-desk

I am not able to create a project in jira servicedesk when i goto create a project i get this Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start ag...

• Question
• jira-service-desk

I created service desk. but, my outlook accout did not use Receive Mail-box.

• Question
• cloud
• jira-service-desk

We have a POP3 setup and suddenly the system has stopped processing the incoming mails. Any suggestions?  

• Question
• jira-service-desk

How do I find the hidden field that is blocking ticket creation?

• Question
• jira-service-desk

Why does "Security Level" keep disappearing from "Request Type" Hidden fields in Jira Service Desk? I have to add the field back under "Hidden Fields" every single day for Issue Security to work. Th...

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• server

Can customers be imported via CSV file?

• Question
• jira-service-desk

Atlassian Community: We need help to fix this error message - we are seeing this appear in the jirasoftware stdout log file. JIRA default from address [c.a.mail.incoming.mailfetcherservi...

• Question
• jira-service-desk
• jira-service-desk-server
• server

How can we give managers the ability to view tickets of just the people they supervise?  

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, i have a little question, when i create a bug the steps automatically are in the description, this is optional because i would like remove them from there. thanks.

• Question
• jira-service-desk

Hello, I am having an issue getting Jira service desk connected to Microsoft SQL. I have SQL running on the same server as Jira. I have run through the setup wizard on the site however i am not ha...

• Question
• jira-service-desk

Hello Team, Added a 'check boxes' custom field with options 'Yes' and 'No' in 'Resolve' screen. The custom field name is 'IsRunBookUsed'. If i select the option 'No' then it trigger another  w...

• Question
• jira-service-desk
• workflow

I uploaded a logo for our JSD install. Everything worked nicely but I decided I needed to make some adjustments. From this point on regardless of what I upload, it always comes back to this originall...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Inbound emails are working properly and opening service requests.  However none of the outbound replies are working when responding to tickets.  We do get emailed when a ticket is opened ju...

• Question
• jira-service-desk