I am currently trying to replicate our current IT Service Desk to make a Service Desk for our maintenance team (by copying settings rather than importing). They are almost the same except for a few extra workflow steps in the new project and also less issue types.
It's all working fine except that Jira seems to be sending emails rather than the Service Desk. So I'm getting emails such as:
[ URL here ]
Admin Account updated MAIN-39:
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Priority: Medium (was: Low)
> Test
> ----
>
> Key: MAIN-39
> URL: http://localhost:8080/browse/MAIN-39
> Project: Maintenance
> Issue Type: Service Request
> Reporter: [Name here]
> Assignee: Admin Account
> Priority: Medium
>
> This is a test
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This message was sent by Atlassian Jira
Obviously I'd rather not have the system email the reporters/users everytime something small is changed - do they really need to know when priorities have changed, for example?
I've set up some emails and triggers using the notification assistant and I have also set the Service Desk to only send emails from Service Desk instead of both. I've checked the notification schemes, configurations and permissions too (they all match the current working system).
Is there some setting I've got to toggle? Or are there different versions of Service Desk that I'm using incorrectly? Help would be greatly appreciated - this system is long overdue.
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