Jira Service Management

I would like to analyze our tickets via customer request type to output a data list about the usage of each customer request type. but i failed as the issue statistic type does not support customer r...

• Question
• jira-server
• jira-service-desk

Al generar el apartado para el usuario quisiera un campo donde los usuarios puedan escoger una organización 

• Question
• jira-service-desk

Hi! How to make auto-complete a field Organization name, if request type is email?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We can create internal documentation in confluence for our organization.we have number of customer which needs other documentation related to our provided product.How to give them access to those doc...

• Question
• confluence
• jira-service-desk

Hi, when trying to configure email i get an error   " Erreur au moment de l'activation de l'e-mail Échec de la connexion au magasin de courrier électronique d'Atlassian Cloud"   So i...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi JSDians, Facing problem in upgrading Jira Service Desk using OBR file. i'm trying to upgrade from JSD 3.3.0 to 3.13.0 using upload an application from Versions & licenses page. when i select t...

• Question
• jira-service-desk
• atlassian-support
• upgrade

We have had two separate issues creating a link between Jira Service Desk and Confluence on the same Windows server but with two separate Tomcat instances: Jira 8080(HTTP)/8442(HTTPS) and Confluence ...

• Question
• confluence
• confluence-server
• jira-service-desk
• server

We have enabled SAML in Atlassian Access for our organization. We want all of our customers to have single-sign-on access as customers in Jira Service Desk. We do not want them to be "portal only" cu...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

The narrow-lane format into which the Knowledge base contorts our Confluence content makes wide tables impossible to display to our Service Desk users. There used to be a hack using #Anchors ..but t...

• Question
• confluence
• evaluator-resources
• jira-service-desk

I see this answered for Jira Core: https://community.atlassian.com/t5/Jira-questions/Is-it-possible-to-modify-the-created-date-manually/qaq-p/116152.     It makes sense that the impo...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I'm just curious about one little thing. Is there any tool to make one big detailed report which will include number of requests from every of mine request types? Monthly, per year, doesn't matt...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi Community! We are new to Jira, and we (the customer) want to have 3 separate environments for dev, qa, and prod. However, our Jira partner implementing here has told us that it's not possible to...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

At the start of the year I have been receive emails when an issue is updated. But now Those emails stopped arriving me. Did anyone know why is that?.

• Question
• jira
• jira-service-desk

Hello folks, our USE CASE looks like this: We send mails in JIRA SD to external adresses via JETI when a comment is triggered by an agent - the mail contains the agent comment. This works perfectly,...

• Question
• adaptavist
• atlassian-marketplace
• email-this-issue
• jira-server
• jira-service-desk
• +3 more tags...

We need to enable email verification for each users who sign up in JSD. As soon as the user enters the mail id and submit, the user should receive an email to verify their account after which the use...

• Question
• email
• jira-service-desk
• jira-service-desk-server
• notification
• security
• +2 more tags...

HI, We want to display all linked issue which linked to the JIRA sd issue. So how to add such a column?   Thanks

• Question
• jira-service-desk

Hi, Is there away to automate the creation of google drive folders based on certain fields in the Tickets, and then upload any file attached in the ticket to that folder? Scenario: In the ticket t...

• Question
• jira-service-desk

Hi! I was wondering if it is possible to get the average issue rating based on a JQL query for FREE? Say for example, I wanna know what issue rating I usually get for a project as well as other peop...

• Question
• jira-service-desk
• jira-service-desk-server
• rate
• scriptrunner
• server

Current behavior: creating a table in the comment editor looks correct After clicking "Save" it appears incorrectly   Expected behavior: Any formatting looks consistent both in the ed...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Greetings! I have a question and is that if I could edit the email auto-answers on a services desk so my customers doesn't have to access on portal? I have two Service Desk and I want that the c...

• Question
• jira-service-desk

We set up several locations on JIRA. We are sorting tickets with each location. But when I try to see the reports, I cannot sort them by locations. I see reports only for all the tickets. Is there a ...

• Question
• jira-service-desk

Hi! How can I integration Jira Service Desk with Slack. I need send a notification in Slack, when user to create issue in Jira Service Desk. Thanks.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi! Where can I configure this text? Thanks! Your reference is JASD-XX. Check email for a confirmation and updates. He shows up after create issue. Thanks.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

After upgrading our JIRA version to Jira Core 7.12.1 (& JIRA Service Desk 3.15.1)  from v7.2, when creating a Service Desk ticket that an Unknown error in creating the ticket; Howe...

• Question
• atl-adm
• jira-service-desk

Hello, I recently upgraded our Jira ServiceDesk to 7.13.0. Now when I am trying to organise our queues, I am finding that I am unable to delete them. When I try to delete a queue, I get the follow...

• Question
• jira-service-desk
• jira-service-desk-server
• server