Jira Service Management

Hi, please help me to find out the difference between sidebar create a request and click Create button in topbar to create requests in behalf of our coustomers!   when i choose left sidebar, ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are experiencing too much slowness in our jira SD hosted server version hosted in our server. Even we have increased the memory to 5 GB still it is not behaving as expected >browsing is very s...

• Question
• jira-service-desk

Does anyone know how you can share an issue that is created in JIRA Service Desk (Not created under the customer portal) with a customer? Although, when selecting the share option on the issue, I ca...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How to fix this bug CVE-2016-1000031

• Question
• jira-service-desk

I am licensed for Jira at 25 users and for Jira Service Desk at 3 Immediately the latter comes up showing 20 users which is more than I am licensed for. So I am trying to reduce the number of users ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi There,  When we first set up our Jira SD we configure it in a way in which when a customer raised a SD request and INC will automatically be raise in Jira Ops. This has been working fine unt...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

On our company Trello, I have a board I use to manage an outside charitable activity. How can I move that entire board to a different user at that charity, who has his own Trello login?

• Question
• confluence
• jira
• jira-service-desk

Dear all, My case is to automate the template we have in Confluence for Post Mortem with information from Jira  SD- for example not only the ticket number, but Assignee, Reporter, Resolution, T...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello! So, after getting some great help on how to set up viewing security on tickets, things have been working awesome for one request type I have, but not for another. Has anyone experienced setti...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We’re excited to invite you to this action-packed webinar where we will demonstrate how to integrate Opsgenie’s powerful alerting and on-call management tools with your entire Atlassian stack. Mar...

• Article
• opsgenie

We are using a formula to calculate a User Impact Score in our Service Desk project. I understand that the vote count can be accessed in a smart value using {{issue.voters.size}} but is there a way t...

• Question
• addon-com.codebarrel.addons.automation
• jira-service-desk

I am running service desk on our servers at the moment with 2 projects for asset management through the plugin/add-on 'Insight' I want to start giving mystaff access to see asset info and the servic...

• Question
• jira
• jira-core
• jira-server
• jira-service-desk
• jira-service-desk-server
• +1 more tag...

I've set up Service Desk, and am using Crowd linked to Active Directory for user management. I have 3 AD groups which are pulled in to Crowd and used within Jira: Service Desk Admins Service Desk A...

• Question
• jira-service-desk

Hello, I am looking for some feedback on how you guys implemented JIRA Service Desk to support external customers on your Companies. My problem is this: On our Company we provide a SaaS service to...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Dear community,   In Service Desk we have to generally use issue security levels in order to prevent other group members (agents) to access the issues. At the same time there should be a possi...

• Question
• email
• jira-service-desk
• jira-service-desk-server
• security
• server

Hi,  Recently got Jira Service Desk as we wanted to move some operations over from Jira Software to Jira Service Desk. Is there a simple way to export and import the settings(eg. fields, scree...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'd like to be able to configure a notification to required approvers when a new emergency change has been submitted via the Service Desk. I've had a look around at workflows etc but unable to see th...

• Question
• jira-service-desk

I'd like to know how I set up the template comments for specific people to use. Not for everyone who use JIRA.  Cloud someone provide solution or suggestion? Thanks. Information 1.Adaptavist ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, We started using jira with the Add on Insight. While using it i woud like to make a total overview of all assets with the status 'uitleen'. I just cant figure out how to make this filter. I c...

• Question
• jira
• jira-service-desk

Hi, I am looking at using JIRA to help support our ERP implementation / support business. I have a concept where I would like to have a customers specific user manual linked to their Service Desk Po...

• Question
• jira-service-desk

Hi, I would like to start an SLA based on a date earlier than the issue creation date, in order that the SLA represents the total time the issue has been with the help desk and not just the time the ...

• Question
• jira-service-desk

Assuming Jira service desk project has 3 agents, when customer reports an issue via help center, can that issue be re-assigned to Jira user(technician or developer) to resolve it, such that time can ...

• Question
• jira-service-desk

We just moved to this new service desk and would like to know if  system also allows to text customers rather than email. thanks  Alvin Kirpal 

• Question
• jira-service-desk
• jira-software

My Project is moving into another Project in JIRA. I have a huge number of Epics, with Stories and the Sub-tasks- is there a way to Bulk move them? If not, I know there is the Move feature- but it ...

• Question
• jira-service-desk

At the license level, If I use both is the price per users will be a licence for OPS and a license for JIRA SD ? Same thing for Jira Confluence ?   I assume that using OPS, OPSGENIE & Sla...

• Question
• jira-service-desk