Community resources
Community resources
Jira Service Management
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I have a request type which has a two-step approval process. In the associated workflow, when a request (issue) is created, it goes to the first approval required state. I plan to use the ...
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I have a request type which has a two-step approval process. In the associated workflow, when a request (issue) is created, it goes to the first approval required state. I plan to use the "out of th...
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We have jirasoftware, confluence, bitbucket and jiraservicedesk connectet together (selfhosted). my problem is that all users in the global group "jira-administrators" have access to "JIRA S...
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Consumer start page http://helpdesk/servicedesk/customer/portal/4 is displayed with unreadable characters on any browser (Firefox, Chrome, IE). The settings are set encoding UTF-8. What can be d...
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Hi Community! I'm a product manager on Jira Service Desk, looking after our APIs. I'm looking to speak to folks that have built their own integrations and internal apps to connect JSD with th...
- Article
- jira-service-desk
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Scenario: A customer emails my team service@team.com but copies their manager and a number of stakeholders, when my team view the request in Jira Service Desk as an agent, can they view who else is ...
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Good afternoon, we are using the cloud version of JSD, and we are wondering if we can add inventory (computers, phones, monitors etc) to the system without having to get an plugin? So far all of the ...
- Question
- jira-service-desk
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I've created two custom fields call CEO and CIO and attached them to two seperates workflow status. Under the ADD APPROVAL. Configure section I selected the custom field CEO... So far so good. ...
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Hive Mind, Environment: JIRA Service Desk Cloud I have a scenario in use right now that is very clunky and not reliable so I am trying to figure out other options. My support engineers presen...
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Hi Guys, I'm trying to get a way to share the dashboards I've created with the respective office branch managers. But restrict the view of tickets to only the managers for their respective o...
- Question
- jira-service-desk
- server
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Hey there! Another "Best Practices Wednesday" is upon us, I thought this would be a good time to show you a useful way to handle P4 Low and P5 Informational alerts off hours. The goal of alerting and...
- Question
- opsgenie
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Hi, We have ScriptRunner and I'm trying to build a groovy script to copy the reporter's email address (Not user ID) to a custom field. The template ScriptRunner provided is giving an error.
- Question
- cloud
- jira
- jira-service-desk
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Hi, everyone! Mamta here from the Jira Service Desk Product Marketing Team :). We would like to help and educate new Atlassian customers on using Jira Service Desk and Jira Software together a...
- Question
- jira-service-desk
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We would like to have a transition for our service desk project which would only allow the entry of an internal comment. There doesn't seem to be a native way to do this. We were thinking a work arou...
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After creating a new queue, can you give permission to only specific personnel within that project?
- Question
- jira-service-desk
- queue
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Buenos días. No llegan los correos de invitación a mi dominio @jbge.com.mx, a otros correos si llegan. ¿Qué puedo hacer? Saludos y muchas gracias
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We have two JSD projects that are used by two different clients. But I have a single agents team that deal with both clients. So, I would like to see the issues from both JSD in a single queue in o...
- Question
- jira-service-desk
- server
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I am a developer and trying to implement the integration of JIRA with my internal project. I am using OAuth to do the authentication but when i try to login with client details, i got the error and d...
- Question
- jira-cloud
- jira-service-desk
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I am using Ubuntu 18.04 as my OS. I am looking at setting up Jira to utilize HTTPS instead of HTTP as this is going to be accessible on the outside. Currently, I have already setup the Apache Reverse...
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Hello everyone, I'm trying to install the Jira Python API in my machine, i tried to download the package from https://pypi.org/project/jira/, however when i try to install it with pip in python...
- Question
- jira-service-desk
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im using the default notification scheme on my service desk project. customers create tickets and i solve them. since update to servicedesk 4.0.1 only i receive email notifications. not the cu...
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hi guys recently I updated the jira for the new Version 8.0.0. But now I have some problems with SLAs. Every Time when an issue is create my SLAs shows empty and in project configuration appears an ...
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I am looking at the possibility of setting up Jira Service desk for a sales support team by using the customer service template. Until now almost all questions/requests are submitted to the sales sup...
- Question
- jira-service-desk
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Hi guys, I hope someone used JSD with a similar case to mine. We have 24/7 Support, and I have a team working on shifts, and I need the following: To be able to see which tickets were updated dur...
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Hi, We have our JIRA Service Desk server instance linked to a Confluence Knowledge Base space, and the searches of this KB works well when we use labels. However, due to the fact that the 'Related K...
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