Community resources
Community resources
Jira Service Management
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I am new to Jira Helpdesk coming from ConnectWise. I had Menus and Sub-Menus in ConnectWise to put the ticket in those categories so in the end it was easier to create reports and see what our main i...
- Question
- jira-service-desk
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So when we realize a ticket came through the service desk that was not related to an operational issue is there a way to escalate it to the development team in Jira, stop the SLA tracking of that tic...
- Question
- jira-service-desk
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Hello, In my company (that we will name KD), we are using Jira service Desk with 20 licences for my service desk team. My agents need have access and the ability to up...
- Question
- jira-service-desk
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Our customer prefers to use their own ticketing system, but they set it up so that when a ticket is created on their end or any updates made to it, it emails OUR Service Desk email address which crea...
2,058 views 4 0 Deleted user March 18, 2019 -
Have moved from Sales force service cloud to Jira service desk. Currently as per what I have come across if I need to migrate my data it asks me to go through a third party vendor...
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Hi Community, I am trying to validate against the pick date field before allowing an issue to be created. Basically it would look like this: If "A" and not "B" check if date selected is 48 ...
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Multiple questions concerning Service desk and Ops : If we want to mangage only incidents do we need Jira service desk ? Also if we decide to add Jira service desk later on, can we integrate all in...
467 views 3 0 Deleted user March 18, 2019- Question
- jira-service-desk
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Hello! Working out a workflow for a newly implemented Jira Service Desk, and want to see the easiest way to fix our approvals issue. We presently have requests that require two different approvals s...
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The creator of the request is unable to access the customer portal for said request. When clicking on 'view request' they are redirected to the page below. Not sure what the issue is or how to...
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We get Jira SD tickets which may be connected to larger pieces of work. How can we add a "linked issues" field into the create screens so that the raiser can add this themselves? Obviousl...
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Good morning, has anyone configure a O365 account as the requester email address on Jira Service Desk? I'm struggling to configure this
- Question
- jira-service-desk
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Hello, as my project is shifting from Jira software(cloud) to Jira Service Desk, I want to know how can I migrate all the data (issues etc) from Jira software to Jira Service Desk so that I can resum...
977 views 5 0 Deleted user March 18, 2019 -
JIRA couldn't connect to outlook.office365.com . Check and make sure the host name is correct and try again--which exactly the host name here...we used outlook.office365.com for the mail server
- Question
- jira-service-desk
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Is any way can customize customer portal, Add New text field Dropdown list Sort Filter Advance Search
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Our service desk plugin is up for renewal again and I'm thinking about alternatives. Service Desk is very limited and quite expensive for what it does, so I'm thinking about writing a React front end...
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Hi. Is it possible to use JSD automation to add a public comment and sign with the assignee name? Something like: This issue is now marked as 'closed' Thanks, assignee.DisplayName | Service Desk...
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For example, whenever an issue as received a satisfaction rating, alert management to the rating, or send a specific email to the customer thanking them etc. Are we able to use a satisfaction rating...
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Hello, the website that I currently setup has a problem said that it is insecure. the SSL certificate already done but the hosting said that theres a mixed content that cause the website is insecure....
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Can users send in field specific data? For example, we'd like them to be able to provide a Due Date on a request.
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Hello. I want to install Jira Service Desk (previously I've install Jira Software 7.2 in the server ) but when I try to install it by the Application Management appear this error . "Could not ...
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I am setting up the portal so that my customers can view their open tickets. I set up a customer "Acme", and there are several people in that customer that I want to have access to the portal. ...
- Question
- jira-service-desk
- portal
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We have an internal ticketing system for web projects and rely on screenshots in comments/email replies. When someone pastes a screenshot through their email client we used to see the screenshot them...
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Hi community, we use the JIRA integration in Slack and added some webhooks in JIRA which inform us automatically in a specific Slack Channel about new incidents in our JIRA ServiceDesk . These...
- Question
- jira-service-desk
- atl-int
- slack
- webhook
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I have configured a new issue Types, but I can't make it visible when I have to set the start of the SLA. In practice it only shows me the states. How can i set the start of the SLA when 'Due Date' i...
- Question
- jira-service-desk
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I have added few administrators to our JIRA service desk project as they need to monitor the queues and pull reports. However though they are added as administrators they still get routed to the serv...
- Question
- jira
- jira-service-desk
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