Jira Service Management

Hi, we're using Service Desk data center and the reporting is pretty basic.  From a Service Desk perspective, what are people using for add-on reporting for metrics, logged time, etc? I see a l...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm working with the Embeddable Service Desk Widget: https://confluence.atlassian.com/servicedeskcloud/get-requests-from-an-embeddable-widget-937890652.html I like the iframe, but having a large but...

• Question
• atl-adm
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, Why is Customer Request Type not visible in the Issue Filter Subscription Email. I have created a list of tickets that i want to send on weekly basis as a report and i want to include to wh...

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• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

I am looking to implement service catalog in JIRA is there any tool or plugin available 

• Question
• jira-service-desk

Hello, I'm running Jira Service Desk 3.16.0 on Windows Server 2016. When I launch C:\Program Files\Atlassian\JIRA\bin\config.bat with Admin privileges, Command Prompt returns:   No JRE_HOME ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm having this problem with the service desk. When ever any user goes to reset their password is comes up with this error. We have tried rebooting the server and resetting the timezone to the corre...

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• error
• jira-service-desk
• jira-service-desk-server
• password
• server

Hi all, How come I get all this white space in the Help Center. Is that configurable in any way? In this article I see cards which seems to be projects but I only have one project for now. Thanks!

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   We have a problem with once of our project (Service Desk). Mailing requests sent by the Customer do not reach us.  We checked the settings and everything seems to be ok.&nb...

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• jira-service-desk

Bonjour,   Je souhaite supprimer des clients dans le Jira Service Desk , comment dois je procéder ?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi.   Does the new jira issue view applies to Jira Service Desk as well?    

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Everyone, This week, we suddenly start to get the  "Error This form contains a hidden field that does not have a valid default value configured" when raise a request. No change were made ...

• Question
• jira-service-desk

I am using Jira service desk , and I have assigned issues to user name "XYZ" through rest api. How should I get the issues assigned to that user through Rest api? I am using api/3 version.

• Question
• developer
• jira-service-desk

I am attempting to write a JQL query in order to filter tickets for a daily report. There are 3 conditions which need to be met for the report as follows: 1) The results must include tickets w...

• Question
• jira-service-desk
• jira-service-desk-server
• server

New to Behaviours. Is there a way to use the tool to set a red * on the label for every field that's required? I think the approach Atlassian has taken (putting "optional" on optional fields rather t...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm using Jira on the cloud and am setting up our organization's first service desks. We're ready to roll out the IT service desk but the HR desk isn't ready yet. I'd like to hide the HR service desk...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all community, anyone knows what kind of error it is? "error locomotive 3662"

• Question
• confluence
• jira-service-desk

Is it possible to copy a calendar from one project to another in Jira Service Desk?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I was working with an off shore team and created a jira account and board for them. We now internally moved a few teams onto jira and i would like to combine the two jira accounts by moving all the ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

how can i add an additional approver 

• Question
• jira-service-desk

When trying to install Jira Service Desktop from Jira 7.11 I get this message: An unexpected error occurred. Refer to the logs for more information.   What can I do to get Service Desktop run?

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   So I have created a custom field that allows customers to choose what O/S their platform is running on from a dropdown list.   What I am now trying to do is drill down a bit fu...

• Question
• jira-service-desk
• select-list

Hello folks, is there an option to integrate an online PDF or general attachment viewer if it's a word or other type of data so we can click the attachment, it opens in an online viewer and we can d...

• Question
• attachment
• jira-service-desk
• jira-service-desk-server
• pdf
• server

Hello to the support team and to the community. We would like to use Jira Service Desk as an email ticket system similar to OTRS. Customers should send their questions to a mail like "support@vwx.yz...

• Question
• jira-service-desk

Hi everyone ! I'm willing to pass my Jira Service Desk certification and I'd like to know if the course "Jira Service Desk Administrator Certification Prep" available on enable.atlassian.com is the ...

• Question
• jira-service-desk
• acp-400
• atlassian-university
• certification

Hi everyone. We are using Jira Service Desk in connection to Confluence. The Help Center has a link to customer portal with assigned Requests Types and allows to search for articles in the Kno...

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• jira-service-desk
• link