Jira Service Management

When an issue in JIRA Service Desk automatically changes its state from "Waiting for Customer" or "Waiting for Support", it appears as done by JIRA Administrator. But in fact, it's an automatic trans...

• Question
• jira-service-desk
• jira-service-desk-server
• server

  Setting up a custom email address for email requests.  Throws back error 'JIRA could not connect to the mail server'.  How to go about it please.  Image attached.

• Question
• jira-service-desk

Hi I'm looking to export a list of tickets closed within a certain time frame and to include the comments added for each ticket. I have attempted to do this via JIRA Core (Search issues > Resolv...

• Question
• jira-service-desk

When user send in an email reporting an issue, a ticket is created as it supposed to. However, if the user reply his/her own email that was sent in earlier (email thread now has 2 emails by the same...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I keep getting the error "Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[AUTHENTICATIONFAILED] Invalid credentials (Failure)" Check out our troubles...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We using Jira clouds SD and Jira Ops , how can we sync the comment example developer/support update the comment on jira ops will auto create/sync the new comment to Jira SD , vice versa as well ...

• Question
• jira-service-desk

Hi all,   Is there an app that allows customers to view the portal and requests made by their organisation?  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• mobile

I made just a practise and now need to clean up as I did not wish custom fields on every card. Thank you. Norman

• Question
• jira-service-desk

Hi, we are a business with 6 agents and about 12 collaborators.   The collaborators are set up in Jira Ops as explained to me to be best practice.   WHen we set up a ticket, we ha...

• Question
• jira-service-desk
• opsgenie

Is there a limit to the number of Request Types per Jira Service Desk Project?  We are implementing this for a large IT organization that includes a desktop support team and an application suppo...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am a Jira Service Desk user (cloud). The banner on the customer portal is too big. Is there a way to reduce the height of the banner? I would also like to enlarge the logo on the banner.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have created a component - IT Security I have set up a Request with component value preset to IT Security Created the following Project Automation When Issue Created IF Compare Two Va...

• Question
• evaluator-resources
• jira-service-desk

Just wondering how you are using refined theme for JIRA service desk?  Do you have a public portal? What does is house?  How have you changed up the template? What additional information ar...

• Question
• jira-service-desk

I have a request to have OpsGenie  trigger notification to on-call team members for ITASKS. I tired to Clone the Create Alert Business Rule and then change the Table to ITASK but of course it wo...

• Question
• opsgenie
• servicenow

When using the route POST /rest/servicedesk/user as documented here, it seems to create a user and it's not possible to assign a specific project. By looking the way the Atlassian front end does i...

• Question
• api
• jira-service-desk

can we assign levels to agent ?    We need assign specific jobs to specific agents automaticly.

• Question
• jira-service-desk

The dates of my service portal in Jira Service Desk, shows them with 6 hours of more, previously it showed according to my region, Mexico City GTM-6

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

At the request of one of my users, I'm exploring security levels on issues for the first time. They want all issues submitted to the Jira Service Desk project they run to have a security level set so...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi all I'm brand new to service desk. We try to setup a service desk for our customers. The basic setup has been done so far, Projekt for the customers has been created. But i'm still struggling in...

• Question
• jira-service-desk

i am unable to log into our Service desk system with the error above .   nothing works and also unable to log into the system with local user . please response asap since it is our ticketing ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

For some reason our service desk portal has an extra page in front of it. I have no idea where it is from. It looks like a confluence article a colleague made but I cannot find it anymore.  &nb...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

est il possible d'automatiser la suppression de toutes les pièces jointes une fois que le client ferme le ticket si oui comment procéder pour activer cette option svp?  

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How do we use JIRA SERVICE DESK for different customers? We need different Issue Types? Screen Schemes and so on? I am stuck here. My company's SD can only be used in 1 project now. I face issue wh...

• Question
• jira-service-desk

Question about the last Customer Portal version. Is it possible to have a Wysiwyg editor for clients? Also with possibility of copy/paste an image.

• Question
• jira-service-desk

May I know how could the below have happened? Why did the system log Jason's reply as new ticket? 1) Jason emailed to Vivian's working email. 2) Vivian replied with CC to the jira helpdesk back to ...

• Question
• jira-service-desk