Community resources
Community resources
Jira Service Management
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Right now I have email being forwarded to the service desk email from my gmail support email address. If I wanted to have the auto-reply email from the service desk have the support email...
- Question
- jira-service-desk
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Hi, I'm not sure if this is the right way to do it but, I started to create a project role with one name. Then I created a custom field User Picker Single and added the project role to a scheme and ...
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On JiraService Desk Customer portal, User picker custom field dropdown is not working for Customers. Can anyone advise?
- Question
- jira-service-desk
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Hi All, I am working in a Digital bank and from that application we have a web service to take all the customer issued recorded to Jira service desk as new tickets, For a day we are getting...
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I changed the name on one of our projects, but it still shows the old name on the customer portal. Did I miss a setting somewhere or is this a bug in service desk that it is not updating?
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First of all - i am still in the configuration and setup phase and need assistance settings up the email function properly. I have issues creating tickets with incoming emails and don't now ...
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One of our Employees receive notification from Jira on e-mail, but can't follow an issue he was assigned to via this direct link in an e-mail. It is written as unauthorised 401 error.
- Question
- jira-service-desk
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Hi all, In my company, some of the members are using Atlassian Accounts. We've created a Jira Service Desk for IT Help. How can I configure it so people without Atlassian Account can open a Re...
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Hello Community, i have Jira Service Desk and interested if it possible see who Approved Issue or who rejected . also if i can make report?
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Hello everyone. We started using Jira Service Desk recently, but are facing quite a big problem when customers e-mail requests to our Service Desk. Sometimes their e-mails does not create a ...
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Is it possible to search and view Organizations and Customers on the app?
- Question
- evaluator-resources
- jira-service-desk
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Hi, We have just started using Jira Service Desk (Cloud) as a tool in our support unit. We have over 100 customers that we will create one project each for. Furthermore, we will not allow an...
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I have a list of multi-select checkboxes. The checked checkboxes will/should update a static Groups field. I used the following code in Listener. This allows the Groups field to add the checked opti...
- Question
- checkbox
- jira-service-desk
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I know for a fact when a participant is added to an issue they start receiving emails for any comments/status changes for the ticket. But what I wanna know is that do they get notified as so...
- Question
- jira-service-desk
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How to get the following stats in Service Desk total number of open tickets beginning of month the number of new tickets opened in the month the number of tickets that were close...
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We have an existing JIRA Software installation on-premise and we installed a trial of Service Desk. When the trial ended, we uninstalled Service Desk, as the expired trial was impacting regular...
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My customer is locked out of the portal due to too many failed attempts. I changed their password but how do i unlock their account?
- Question
- jira-service-desk
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When a new issue is created, all watchers receive an email but it is very plain, id like to customize it. Right now the subject is just ; "Issue Key-## has been created!" t...
- Question
- jira-service-desk
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I would like to use an existing Request Type from another Service Desk project when setting up a new Service Desk project.
- Question
- jira-service-desk
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For instance, our request types need at least 10 days advance notice. Is there a way to restrict the due by field so that customers are not able to select any date before 10 business days?
- Question
- due-date
- jira-service-desk
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This has been requested for some time. And we understand the need for user licenses for people who can create pages, personal spaces etc. But we're only looking for authenticating free JSD cust...
- Question
- jira-service-desk
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Hello, I've successfully created a step in my workflow that allows a user enter a "sleep" state and when it's in that state it pauses the SLA. However, I want to add a custom due date field, but am ...
- Question
- jira
- jira-service-desk
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...hatever reason), the field gets overwritten with the new reasons. That means we can only see the latest return reason, so we're not getting a true reflection of where our bottlenecks are. SO - how can w...
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Issue Level Security is turned off on our project, but when a Customer logs in to the portal to try and view a request created by another Customer they are denied with an error that says 'No Access -...
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I'm looking to automate when a ticket has status "Waiting for Customer" and the CUSTOMER has not responded to the ticket in 30d. . . resolve the ticket. I can automate a search on waiting for custom...
- Question
- jira-service-desk
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| September 9, 2025 11:40 AM PDT | ||
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