Community resources
Community resources
Community resources
Jira Service Management
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We have the following requirements for our Incident workflow. Need the ability to work tickets at level 1, and if needed escalate to a level 2 and/or level 3 groups. I understand we c...
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Hello, I have a team member that can no longer view the board unless it is public, we have been using Trello for about a month and have not had any issues with it and the Team member in question h...
- Question
- bitbucket
- confluence
- jira
- jira-service-desk
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I am running into the dreaded issue of receiving comments in a closed ticket. Is there a way I can automatically turn off comments when an issue has been resolved?
- Question
- jira-service-desk
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We are trying to get the issue collector of a ServiceDesk project accessible and functionnal for our logged (in Jira) customers. The collector is accessible through our webapp 1 - Theses Customers...
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Hello, I would like to set up a rule that would automatically change the status from "testing" to "in progress" after 5 days. How could I manage to do that ? th...
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When a customer is added as a participant, they get notifications from the issue as expected. However, if the participant replies, it doesn't look like their replies are being added to the issu...
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I am a UX designer and I work in a large company with different roles (Developer, UX). We work in agile development teams and use SCRUM. Are there any pros and cons to working with different types of...
- Question
- jira-service-desk
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Hi all, I have set up a Confluence - Customer Portal knowledge base, which in part is linked to our Jira Service Desk and it works really well, especially when a related ticket is logged, ou...
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Hi, We have just configured a new Cloud JIRA Servicedesk for our collauges and vendors. We haven't uploaded any guidelines hence I would like to disable / remove the input field på the landing page...
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Are there options to bulk migrate portal only customers? I have 301 portal only customers that I need to migrate to Atlassian accounts. This is to prepare for Atlassian Access - Azure AD user ...
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I'm currently trying to customise a company service desk help centre, and have transitioned to the new help centre. The option to include a custom banner and logo are there, but I can't seem t...
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I need to create a report that shows the 10 creators who creates the most issues. Does anyone know how to do this?
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Hi, we upgraded our Jira version in the fourth quarter of last year. After that we have not been able to comment on issues when browsing issues in filters. we have different filters for open c...
- Question
- jira
- jira-service-desk
- jira-software
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We need to maintain a document with issues and resolution details. This could be compiled automatically from the issues raised. This should also be accessible and editable for all user and it sh...
- Question
- jira-service-desk
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Hi, I'm pretty new here and I have a user that claims she cannot share a ticket. On the project, for the edit issue permission it has been granted to Service desk customer - portal access but I...
- Question
- jira-service-desk
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We have added customers to our jira service desk. But agents still can't find any customers' name when raise request on portal under "raise this request on behalf of". That would be very app...
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hey im trying to get all issues for the current logged in user jql=project=\"" + sd.getProjectKey() + "\"&reporter=\"" + auth.substring(0, auth.indexOf(":")) + "\"";  ...
- Question
- developer
- jira
- jira-service-desk
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hi, i am doing a confluence space home page for my team and we have a section where i will list down all my members, i was wondering if there is such function which i click on member's name of profil...
- Question
- confluence
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I updated the 'Reporter' of an Helpdesk issue to the actual customer who is registered under their own organization as a user. It allowed me to update this value. I have added the organization value ...
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Can we generate multiple issues from a single service desk request? We have multi-select field on the request page and would like to create an issue for each of the selected items in that field.
1,761 views 7 0 Deleted user January 8, 2019- Question
- developer
- jira-service-desk
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Hi Team, I’m wondering that is that possible to Export and Import the project from one instance to another instance with custom fields, workflows , and screens that are used in the Project. ...
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Hi We are inte process of setting up Jira Service Desk and I wonder where and how you customize the six boxed links as referenced in this article. Currently I can only list my Categ...
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Dear Support, We are having tomcat web servers behind the Apache server. We have configured HTTPS for all tomcat servers using Apache SSL Certificates. In the same way we are trying to configure SS...
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Hi, my name is Goran. When I'm accessing Jira Service Desk > Email request I'm receiving 500 error. Jira Service Desk version is 3.15.3 and Jira Software is 7.12.3. Applications are runni...
- Question
- jira-server
- jira-service-desk
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Hello, does anyone know about JIRA chatbot integration? I mean AI solution, software that is capable of having a conversation with a human. thank you
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