Community resources
Community resources
Jira Service Management
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We are facing issue in address filed ( TP) unable to edit TC address in SDMS. I aslo attached screenshot. please check and help me to solve this issue. Here are my details. Training Partner Nam...
- Question
- jira-service-desk
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I have setup jira cloud sd and jira ops, when jira ops - comment on a ticket can the sd ticket comment being updated as well? also if jira ops linked ticket being resolved, ca...
- Question
- jira-service-desk
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Has anyone migrated to AWS for JIRA and Confluence? How did the migration go and what did you do to plan for it?
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In addition to service desk If i want to do business project management then have i need to buy a separate application JIRA core or service desk can do it being an extension of core? Would JIRA core...
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I'm trying to figure out what determines the order of how projects appear on the Service Desk customer portal. We have four different Service Desk projects and for a while they were in a perfect orde...
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Dear Team, I am using JIRA XRAY and need to work on customization of “Test Executions Report“ and many more which is under XRAY reports section . My objective is to add few columns and then f...
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Hi Guys, The widget is continuously broken when trying to activate it. Is this a known issue?
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How does Atlassian set this system custom field?
- Question
- jira-service-desk
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Earlier in the year I added a few new users to Trello and they did not receive the email to confirm their email address. I have tried several times to request a resend of emails without success....
- Question
- jira
- jira-service-desk
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Hello, when tickets are created from mail thanks to mail handler, all the structure of mail is lost. More problematic the links are also fully removed. Is there any way to keep the lin...
524 views 8 0 Deleted user March 12, 2019- Question
- cloud
- jira-service-desk
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i have a jira widget with a custom field implemented in my website what i want is to add current page of my website in custom field value when user post a ticket using widget any help...
- Question
- developer
- jira-service-desk
- uncategorized
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We are going to implement Service Desk (for about 100 agents). The current situation is: Jira v7.9.2 Confluence 6.7.3 both licence for 2000 users Which version of the service desk is ...
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I have Jira core and Jira service desk installed on two different servers. Both the instances are integrated through application link. My question is, can i access Jira Service Desk from Jira Core Li...
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I have created a jira service desk project with required Request Types, Project Roles duvh as Tier I, Tier II besides existing roles( Administrator and Service Desk Team), and i have set up a permiss...
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Hi all, In JSD, I have a screen that must be used when an agent is clicking on 'In Progress'. The transition will auto-assign the issue to the agent, but the screen that I display is required to fi...
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Hi, We are going to import some helpdesk data from external system to Jira. As old system contain some value which including created time & SLA data, may know does Jira CSV Importer able to imp...
- Question
- jira-service-desk
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I have a requirement wherein I need to create a single ticket which should include multiple request types which have different screen configurations. To be clear my single ticket should contain requ...
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I am the Jira Admin and If a customer creates an issue then they will get the notification as "We have got your request". So i want to edit this content as per my own words. Is it possible t...
- Question
- jira
- jira-service-desk
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In the past few weeks, users who have previously been able to lodge tickets within Service Desk have been stopped from doing so. When reporting a bug and clicking send, the following error mess...
459 views 1 0 Deleted user March 11, 2019- Question
- jira-service-desk
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Hi. We have a fairly standard approval workflow setup, the only difference being that we pull out the manager using the AD sync plugin at ticket creation time and set them as the approver by default....
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Hi. In my company, we're currently working on a new project and focus less on fixing our legacy system. This means the PO gives less attention to triage production bugs at the moment. For ...
- Question
- bug
- jira-service-desk
- sla
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I am using JIRA Service Desk in Cloud. I have a set up to create tickets in response to emails. The email service request address is part of my office 365 group and when someone sends email to my Off...
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Revise la SLAS y intente crear el mio :) Pero al revisar mis SO no aparece la seccion de SLAS ¬¬ Me pueden indicar que me falta configurar T:T
- Question
- jira-service-desk
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We are running a self-hosted JIRA Core 7.10.2 with JIRA Service Desk 3.13.2 on Windows Server 2016. I attempted an upgrade which had errors, and ultimately failed, making the Jira Service Desk sys...
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Hello, I am running Jira Service Desk in my data center. What I would like to do is use one email address for all my projects (I have 4 public projects) and based on some sort of filter in the subj...
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