Community resources
Community resources
Community resources
Jira Service Management
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Hello, we are using Service Desk Serfver V7.12 Cannot find start time (I see start date) and end time (I also see end date). I also see all the other variables, but I need these two. Tryi...
- Question
- jira-service-desk
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Hallo, wie/wo kann ich den Status von leeren Warteschlangen ändern? ---- Hello, how/where can I change the status of empty queues?
- Question
- jira
- jira-service-desk
- queue
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Dear colleagues, last two upgrades in Service Desk we are facing an issue. Once Approver approves the request, the ticket stays in the Waiting for approve status but it also says that is approv...
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Hi guys, we host our own service desk with Jira and I want to prohibit the service desk team from being able to change the description in the original request (where you click in description and chan...
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Hello, I am working in start-up of small team 12 members. Is there any one who has set up a process for small team. What challenges you have faced? I am facing that it is difficult to dea...
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Hello, I am searching out for the option of transferring all the issues ( in active sprint) to excel. Is there any option to export automatically? Thanks, Rucha
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Tried uploading Service Desk application but via 'versions and licenses' page but gives error and says check logs. I cant see anything in the logs causing the issue. I also tried moving all .jar file...
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I want to change the position of projects in Jira service desk customer portal page .I need to bring b project position of a which in first row first column.
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How to get assignee field beside requester field in customer portal page in Jira service desk cloud.
How to get assignee field beside requester field in customer portal page in Jira service desk cloud.
- Question
- jira-service-desk
- jira-service-desk-cloud
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Does Jira Service Desk Cloud license include technical support or I have to pay an additional fee for it?
- Question
- cloud
- jira-service-desk
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...loud marketplace. One of the issues we have is that we need a Service Catalog offering over 100 services to internal customers, but content that's publicly accessible. We'd like the customer to be a...
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I have a scenario where I'd like to turn off the customer satisfaction survey for only one workflow in a project. Is it possible?
- Question
- jira-service-desk
- jira-service-desk-cloud
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Is there a way in Service Desk to assign multiple tickets to the same user? If not is there a workaround based on for example, set up a category or field as a flag to assign to a specific user?
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I work in an IT department where Confluence is in use and we are interested in evaluating Jira Service Desk. There is another department in our company also using Confluence and every member of...
- Question
- jira-service-desk
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Hi, Is it possible in the widget to have a search by all languages configurated ? We have french and english languages configured. When we want to search the type of tickets can we do, it's only f...
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Where to I go to see the Project role assigned to a Customer Service desk, manually added customer. If I go to Projects-> customers - [ this will show the status ( Activated / deactivated...
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Hi all, So I read over the documentation on how to setup up approvals in Service Desk, however, the list that the users can pick includes ALL users. Then the requester can just pick his cowork...
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Using JSD for a project and we also have JEMH for mail handler. Is there a way besides adhoc notification to keep attachments with notifications? We have multiple transitions and we would...
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Our software dept here runs Jira. I was asked to set up a Jira Service Desk for outside customers. I may be misunderstanding this but under Customer Permissions / Who Can Raise Requests I chose 'Cust...
- Question
- jira-service-desk
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We have an internal service desk (that is, for employees only, access granted via the same access that grants our internal Confluence). Occasionally, people want to be able to share their issue...
- Question
- jira-service-desk
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Hello, I'm handling the JIRA Service desk Cloud administrator role in the company. I need your answers on below question. Please kindly reply for this if your know how to do it. We are inte...
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Requirement: I wish to create the ticket 'Request a new account' in Jira. Issue: I receive the following error message after filling in all necessary information correctly: "Your request could not...
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Can i somehow customize the email from which customers receive notifications from our helpdesk? I want to it be something else that jira@[companyname].atlassian.net. We currently use the cloud servi...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Sometimes colleagues reply on notification emails (from Jira servicedesk) via email. The reply is added to the ticket as a "shared with customer" comment. The customer gets an email of the reply...
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Hello, I'm setting up ServiceDesk and I am trying to configure hours and notifications. Here is the problem we have: We would like to only get email notifications on issues that are created after h...
Atlassian Community Events
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