Community resources
Community resources
Jira Service Management
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Dear all, just wanted to remark that it does not seem to be possible to re-use the components and releases of a Jira project in Jira Service Desk. Instead they are defined separately in Serv...
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When I try to add the Assignee field to the Request form through the Request Types menu, it says that the field cannot be shown. Are there any known workarounds for this? I don't want customers to b...
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I have moved from WebEx DevQA to SQA and it seems I dont have the edit access to Web Experience QA space although I have the read access.
- Question
- jira-service-desk
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All notifications are enable. Notifications not working as expected: not all customers attached to issue are getting notifications notifications are all enabled to send TO: Customer involved and ...
- Question
- customer-portal
- jira-service-desk
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There's a "Share" field that auto populates the Organization within the form, however, when you click create and it takes you to the details of the issue it doesn't populate customer within the organ...
- Question
- customer-portal
- jira-service-desk
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Hi there. It looks like the work time popup is not working a couple of days ago. I can register work time if I switch to old view, though. Also, the popup seems to work if a given incident already...
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Many of our tickets are created by email and there is an appropriate canned response for it. Does Jira allow for templates for responses to be created?
- Question
- jira-service-desk
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Any breakout sessions that are really worth going to?
- Question
- jira-service-desk
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I am checking out Service Desk via a trial. I modified the fields and the modifications were saved. However, when I tried to create a ticket, the modified fields did not show up.&nb...
- Question
- jira-service-desk
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I have been noticing that when customers lock their Jira service desk account, that when an administrator password changes are not unlocking the account. In the past we would change the password and ...
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I need to create a graph that shows total no. of created cases but without som specific organizations included. I'm stuck at how to query this. Can anyone offer guidance?
- Question
- jira-core
- jira-service-desk
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I have inherited a JIRA Service Desk project in which the prior admin configured essentially a one-to-one match between Issue Type and Customer Request Type. All of the Issue Types share the same Wor...
- Question
- jira-service-desk
- configuration
- issue-type
- jira
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I am using Jira cloud service desk and I am trying to reorder the transition on each issue. I read that you were working on that and based on the latest you have already implemented. Thus he...
- Question
- jira-core
- jira-service-desk
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Within Jira SD can you have some fields "on" for certain request types but "off" for others, within the same "umbrella" issue type? Basically we want to group things that have a common workflow unde...
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Hi all I want to make a field with a hint on my portal, as implemented on support.atlassian.com How can this be implemented? What is the type of field or need to install some a...
- Question
- jira
- jira-server
- jira-service-desk
- server
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I am trying to set an automated notification/email to be sent for SLAs at risk hower there are only options for 60mins and 30mins or Breached. This is not really helpful as I work with developers an...
- Question
- jira-service-desk
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Hi , We are trying to check if the user is available in the JIRA tool using REST api. But when the user is avaialable but not having site access then request returns null. In this case we may not k...
- Question
- jira-service-desk
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Hi, i'm reinstalling an jira service desk application on the same server after uninstall. In the "secure/SetupLicense!default.jspa" screen, i copy my Licence Key (who is valide for this server, tes...
- Question
- jira-service-desk
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Hi, We have set, for our SLAs, a timetable that goes from 9:00h to 19:00h from Monday to Thursday and from 8:00 to 15:00h on Fridays (this is our work time in Winter). However, during summer, our w...
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Is it possible to produce reports (filters, etc.) containing all issues created by members of an Organization, including 'private requests'? As far as I'm aware, you can report based on Organi...
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Hi. When I connect an email request and send an email, the mail is automatically deleted from the mail, and no artifacts are generated from Jira service desk. We have not changed any settings. I d...
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Hi, Currently, we have 2 projects in our Jira sd when I open customer portal it founds that anyone can access both projects under that SITE section. I want to restrict some user from the globle...
- Question
- jira-service-desk
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Hi All, As we have a different customer we decided to provide support them separately. So I want to create a separate project for them and respective customer portal too. I...
- Question
- jira-service-desk
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I'm currently creating a KB in Confluence to link through to the customer portal. A lot of the content has images as well. I'm center aligning them within Confluence but when it gets dragged through ...
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I would like to change "what can i help you with?" to something else, but I am not finding the option. Has anyone been able to change this??
- Question
- jira-service-desk
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