Community resources
Community resources
Community resources
Jira Service Management
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Hei, Currently have two jira environments. 1.The first one consists of Jira Service Desk that that has Insight - asset management installed. 2.The second environment has both jira software and jira...
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I am trying to setup our Jira service desk portal to accept requests from anyone without the requirement to login. I have set up the Global Jira Customer Permissions to the following: 1. Can custome...
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I am running a tenable.SC instance and was about to connect the JIRA Server (installed: Jira Software 7.13 + Jira Service desk 3.16 + Jira Core 7.13) via Tenable.Jira.PlugIn. Doing so, I am gettin...
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Jira has been recently upgraded from 7.11 to 8.1.0 are we are unable to go to any higher versions than this. Now when trying to do a 'basic' search in 'Search for Issues' and then a field is se...
- Question
- jira
- jira-core
- jira-service-desk
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Hello everyone, I want to migrate my support and maintenance project from Freshdesk to Jira Service Desk for further integration with classic Jira for the development flow, Confluence for Knowledge ...
- Question
- jira-service-desk
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HELLO I would like people in the same tem see each others 's request . I tried to use organisation but it did'nt work well . Any idéas? thank a lot
- Question
- jira-service-desk
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I can't set up Service Desk Automation. I get this error: "Choose a different user so your automation rules will run as intended The selected user has been deleted. You can make an exception to th...
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I am working as a service desk admin, and I would like to automate the process of copying and updating the client comments into internal tickets. Is this possible? If yes could someone help me with t...
- Question
- jira-service-desk
- jira-software
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Hi, I was successfully installed JSD and PostgreSQL on GCP and was given a link to access Jira localhost:8080 as seen on attachment. But it turns out cannot be accessed. I try to use the extern...
- Question
- jira-service-desk
- postgres
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Hi New to jira servicedesk and the web interface is down ( the web portal URL to raise requests). recently the administrator user was deleted and I added my user as got an error the au...
- Question
- jira-service-desk
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Hi, We have created new Custom Field in Jira Service Desk as "Mgmt Approver". We have added this field in Change Management screens. We would like Jira to send email, to the person...
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We are receiving external customer support requests through a 3rd party web form (not via Service Desk portal), which automatically creates tickets in JIRA Service Desk. How can I configure JIRA Ser...
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How do you delete a template from an issue type? I have a custom filed = templates that contain 3 templates, 2 that I would like to keep and one that I would like to delete because it is redundant, b...
2,138 views 1 0 Deleted user July 27, 2019- Question
- jira-service-desk
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I just installed Service Desk on our server. Everything has been working except "Create a new service desk project". It gives the following message: Hmm... we couldn't create your project due to an ...
- Question
- jira-service-desk
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Love to use this at home too, I use it at work all day. I can see me assigning tickets to my kids to do their homework, cut the lawn, all that stuff. They can learn how to use these tools...
- Question
- jira-service-desk
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Hi ... I'm trying to automate the issue type when certain subject lines start with a certain set of keywords etc. In this case I want to match any subject line that starts with "ALERT:...
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Team, I am using Jira service desk, I am unable to find linked issues, please assist me on the same. Warm Regards, Upendar Shivanadri
- Question
- jira-service-desk
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Hello all! --JSD Cloud user-- I need to figure out a way to populate a hidden field. A little context of my use-case: I have our web app connected to JSD so that customers can create issues f...
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I run into an issue when trying to choose the Assignee or any other fields on the "Raise a request" popup. The "Assignee" dropdown appears on the left corner and I can't select any value. The issue i...
568 views 1 0 Deleted user July 26, 2019 -
We currently have a growing list of support tickets that are either in the "ToDo" or "In-Progress" status categories. At the moment, we don't have a good way of understanding what categories these ti...
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Hi, I have several projects. Some for external customers and some for internal customers. For external customers, I set the permission as "only customer I've added". For internal c...
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After upgrading to Jira Software 8.3 and Service Desk 4.3, we are seeing several issues: Customers can no longer access the portal they previously had access to E-mail requests are not being proce...
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Is it possible to set a favicon per project customer portal? Thanks for any assistance in advance.
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Pricing indicates that pricing is per agent (or $10 with 3 or less). However, I'm not seeing any role described as an "agent". In the "Projects / <service desk proj> / Project sett...
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I just recently was trying to comment on a Jira issue and got a very obscured error. (Took a screenshot of this) The error was very obscure as it said "Communications Breakdown" in the modal title a...
- Question
- jira-service-desk
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