Jira Service Management

Hi, We have a form for reporting device faults and would like to set it up on Jira Service Desk for customers to complete online. How can we create custom fields in our service desk? At the moment w...

• Question
• custom-field
• jira-service-desk

WHy? Having the same user assigned to both the reporter and assignee roles may cause your SLA to work incorrectly. 

• Question
• jira-service-desk

JIRA v7.13.0, JSD v3.16, AUI v7.9.9  I need to perform form validation using Javascript. Let's just say that doing it using workflow validators is not an option for me. According to https://do...

• Question
• jira-service-desk
• jira-service-desk-server

...ollowing error:  Name: queues - Status: 500 - Type: xhr - Initiator:  batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&hea…-not-opted-out=true&richediton=true&a...

• Question
• jira
• jira-service-desk

  Hi, I have a terrible problem. we have working Hours calendar(8-16).  Issues that are assigned to technicians before the end of the working hours, their SLAs pause but issues ...

• Question
• jira-service-desk

Jira Software 7.13.1 JIRA Service Desk 3.16.1 Problem: When creating a new JSD proyect error "hmm... we couldn't create your project due to an unknown error" appears. Log details: Uncau...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I created a service desk project with a kanban board so it would be easier to see the requests coming in.   I have multiple issues types, in which each issue type should have specific fields (...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I had added javascript as a new resource (via scriptrunner) which applied to Jira Service Desk with below js code: window.onload = function() { var inputTags = document.getElementsByTagName("...

• Question
• jira-service-desk
• jira-service-desk-server
• scriptrunner
• server

Change of default language does not work. I want to change it to English and in help, it says where to go. I went there. It is already English but the language is still Danish. Furthermore, it says (...

• Question
• cloud
• jira-service-desk

I'm afraid to ask...    I do not see an option to change the background pages from White, to a less brighter color. With all the research that has happened in the last 10 years, you're STIL...

• Question
• jira-service-desk

Using the request portal we have an attachment field for most requests. We would love to have a standard project scope template in confluence that our customers can fill out and then upload to the re...

• Question
• cloud
• confluence
• confluence-cloud
• jira-cloud
• jira-service-desk

Afternoon, quick question.  We have 3 separate ServiceDesk projects for 3 different teams that share issue type schemes, custom fields, etc.  The issue is that when we move from one project...

• Question
• jira-service-desk
• jira-service-desk-cloud

I'd like to add a new user to a project, but they first need Jira access.  How do you go about this??

• Question
• jira-service-desk

HI guys,   Does someone know if there is a way to import a list of users from a CSV file to Jira Service Desk internal user directory?   Thanks a lot!

• Question
• import
• jira-service-desk
• server
• user

Can I use my domain for the portal?

• Question
• jira-service-desk

Jira Cloud Service Desk Project Error:  When trying to adjust Request Types so that certain visible fields are Required. In detail: admin will click the desired field to be required, select Y...

• Question
• cloud
• email
• issue-type
• jira-administration
• jira-cloud
• +2 more tags...

I Hello. We have the follow licenses for Jira: SEN-xxxxx - Jira Software (Server) 10 Users: Starter License SEN-xxxxxx - Jira Service Desk (Server) 3 Agents: Starter License installed o...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-software
• server

Hi, If you come across pelease take a minute and cast your vote for this important ticket which has not been actioned for many years and is a pain to JIRA admins and users. Ignore unwanted images i...

• Question
• jira
• jira-service-desk

The Priority is preset based on the JQL i created which is based on our own SLA. however when a customer creates a ticket on a request type he/she chooses. the priorty on the ticket changes it self.&...

• Question
• jira-service-desk
• cloud
• jira-service-desk-cloud

Hi, I am trying to link the issues to new one while creation. I am able to able to link single issue but not multiple. I tried with following code. let me know, Where I am wrong. CLI action&nbsp...

• Question
• bob-swift
• cli
• jira-service-desk
• jira-service-desk-server
• server

Hi all. New to JSD and trying to brand our help centre. I came across this article: https://confluence.atlassian.com/servicedeskcloud/best-practices-for-designing-the-customer-portal-732529000...

• Question
• customer-portal
• jira-service-desk

Anyone knows how to integrate these two? I'm trying to create a room in WebEx and have any tickets with high priority or emergentcy type tickets send a message to WebEx.    I have a webho...

• Question
• jira-service-desk
• jira-service-desk-server
• server
• webex

I am trying to set-up Jira for company. We have about 20 teams. We have grouped these teams into "Areas". Each "area" will be a Project in Jira. However, I have services teams that support multiple a...

• Question
• jira-service-desk

Hello, when a request comes in by email it includes the whole email including signature lines and when an the users  reply's  to the Agent there whole email is included with signature lines...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I'm trying to create an automation rule that auto assigns emails from Service Desk staff to that staff member, AND add one of the request participants (Assuming they added a customer on the TO or CC ...

• Question
• jira-service-desk
• addon-com.codebarrel.addons.automation
• atlassian-marketplace