Community resources
Community resources
Community resources
Jira Service Management
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Hoi All, Scenario: create a user with the jira api and set an unknown applicationKey create a ticket with that user Goal: Deleting the user because it was wrongly created through the api ...
- Question
- jira-service-desk
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I know there have been a ton of questions about this, but 1) I'm not looking for a custom domain; and 2) many of them are pretty old. So we're using Cloud, and the default URL of one of our ...
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Hi All, I would like to know if there is a way to block email responses into a specific project in JIRA. We have an issue where we do not want users to respond to a ticket notificatio...
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I imagine this is a basic level question, but my Jira admin recently left and I'm filling in for a bit. Our setup has groups and request types. I'd like a certain set of request tickets to be ...
- Question
- jira-service-desk
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Looking at the possibility of setting up multiple Jira Service Desk projects for some large partners. Wondering if we can link a single Jira Software ticket to multiple Jira Service Desk tickets that...
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We have Jira Service desk tied to an Internal IT ticket. We have the potential to onboard a new customer that will require a new project. We don't want to create users for them, using our Jira Softw...
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Hi I would like to create a custom field that copies over first 100 characters of Description field when the Issue is created. I want to add this field as one of the columns in JIRA so that ...
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Hi In our Jira I created new BAsic service desk, when I go to Request types I get this error. If I go to general setting I get this error. Note I am site admin and in my project I ...
420 views 2 0 Deleted user February 21, 2019 -
Hi, I created an SLA Behaviour for an specific Issue Workflow, where each state of it has it's own specific goal i.e. project = "BPO Workflow" AND issuetype = Payroll AND status = "Data Input" Goa...
- Question
- jira-service-desk
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Does anyone know how I can mark a day as a Holiday in jirasd so the SLA's for a project do not become overdue. Thank you
- Question
- holiday
- jira-service-desk
- sla
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I have a Jira Service Desk Server install running on Ubuntu 18.04. I have created the CSR and have the SSL Certificate. Whenever I try to setup the HTTPS connector, something doesn't line up. ...
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TL;DR - When we started using Jira SD, we set up two slightly different request types. We've since come to realise that just one issue type would be more beneficial (both issue types have exactly the...
- Question
- jira-service-desk
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I have a bunch of customers in my JSD project that were created when they sent an email request to us. I would like to move these customers into the appropriate organizations now. I know I need to g...
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Hi, We're evaluating opsgene. Now we're sending grafana alerts directly to slack. Is there a way to send them tru opsgene but retain the snapshot that grafana generates in slack? Basically t...
- Question
- grafana
- integration
- opsgenie
- slack
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Hello, i searched Jira community but did not find correct answer. Today we want to run Jira Service desk worldwide and we have quite small problem. When client registers IT request, members of Req...
- Question
- jira-service-desk
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Hi, In JSD, when an issue is resolved Jira sends a mail with the feedback set of stars to rate the resolution. Often, the reporters answers to this mail saying just "Thanx" making the set of stars ...
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Does anyone know any issue regarding to automation on new version of Jira Servicedesk (4.0.1)? All my rules don't seem to be working after upgrading. When we open the logs, we find out that...
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Hi all, For a certain issue type the request type has no value ("No match"). I've notice than when a user creates a ticket directly the assigned Channel is JIRA and the request cannot be shown on th...
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Dear all, I need some help, I have a workflow with an approval step, but this approval step is assigned to the service desk team an I can not assign it to the customer approver as only servcie desk ...
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This blog https://www.atlassian.com/blog/jira-service-desk/6-steps-to-create-knowledge-base-jira-service-desk-confluence says, "with one click in the configuration menu (that little cog in the t...
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I have tried following the various examples. I just want to setup a list of approvers to a workflow. However, some of the example were performed on an older version of Jira Service. I have...
- Question
- jira-service-desk
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We will like to go ahead with asset plugins.In our service desk ,we have 3 agents and 300 users which can log a request. Is the pricing model for any plugin based on agents or users . Can someone a...
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Using version 3.16 of service desk, we found that irrelevant people would send invitations to each other from time to time. These unrelated people we found that they did not log on to jira. As you ca...
- Question
- jira-service-desk
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I am getting below value SLAValue{completeSLAData=[], timeline=Timeline{events=[TimelineEvent{date=2018-03-01T09:11:34.760Z, types=[START]}]}, ongoingSLAData=OngoingSLAData{goalId=107, startTime=201...
- Question
- adaptavist
- jira-service-desk
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For Jira Software As it is 2019, and the Bug report I found on this is from 2016 with no recent comments, I'm going to ask the question again. Is it possible to create a New linked Issue from withi...
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