Community resources
Community resources
Community resources
Jira Service Management
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I'd like to recreate the custom fields from our production environment. Is this possible or viable? If not, what's the best way to accomplish this? We have hundreds of custom fields and I'd like to ...
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From what I can tell - webhooks are outbound only? Can I send webhooks TO opsgenie and send alerts based off that payload data?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Currently the status of a ticket is being displayed below the ticket title. But I need it to be show
Currently the status of a ticket is being displayed below the ticket title. But I need it to be shown in the ticket details in the right panel. How can I change this setting?
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On January 16th, 2025, the Atlassian Community Events (ACE) chapter known as ITSM/ESM Masters — an online/virtual ACE affiliated with a topic, not a city — brought together a panel of experts to...
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I am looking for a way to control the amount of hours that can be tracked to a specific project by a team then see statistics and even get alarms if the project is approaching it's maximum or is proj...
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Hello, I have a service management project with emailed requests enabled. The channel access is open and "Customers can search for other customers within their organizations, or manually en...
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I have 2 JSM instances connected with OAuth. On the first instance, I have a text field which stores a hyperlink to another issue on the second JSM instance. I'm trying to write a script which autom...
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Hi, It has happened to me a couple of times: in a newly created project, some default Customers appear that I have not added. If I try to delete them I get this error. I do...
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How do you keep the queue list open so you don't have to click on it every time after closing or looking at ticket? First screenshot is how it used to look .. the 2nd screenshot is what h...
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Dear Community. Regarding to the closing of the connectivity between Jira and External Assets Platform, this causes huge problems for us. We do not use Jira Service Desk, and we have al...
- Question
- cloud
- jira-cloud
- jira-service-management-cloud
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I would like the automation steps to automatically import a smart checklist template when an issue with a certain description is created.
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Dear Community! I would like to add the panel Development Tools to one of our request types. However, I always get shown an error page that I need to be a project administrator which I already am.
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Hello, Is there a way to sync the Azure AD Users that are only Members without the Guest accounts? I tried to sync our distribution list group that only contains our internal employees without ...
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I am currently developing an app to post data to Jira Assets Module. As a precheck, I want to know whether the user has access to the Assets Module which is only available in Premium or Enterprise Pl...
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I have an active domain name. I am trying to verify it on my email domain system. Verification is failing. Is there anything I need to do correctly?
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Hi Atlassian Community, I am working on an integration between FreshService (FS) and Jira Service Management (JSM). I have successfully created a ticket in JSM by sending a webhook f...
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Hello! In JSM, If agents are allowed to edit the Resolution value, will the Resolution Date automatically update to the date of the change? If this is the case, what steps can we take ...
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When I do the update check for my apps it say the Atlassians Automation for Jira is not compatible with the new version of 10.4. Can anyone confirm this is true? Does anyone have any i...
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Hi, How can I add all open issues by a reporter in the create issue form? Thank you
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Hi All! Good Day! How do I find all automation that executed for a particular issue. Sometimes, we need to modify or delete them when they shows up in comment or history for an issue...
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We have a csat report for our jsm service and I would like to export this data to manipulate it in powerbi, is there a way that I can export the whole information to excel or something?
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Hello all, Small IT Helpdesk team, simple setup just a few forms handle incoming requests via Slack. Initially, we bought Halp, got migrated to JSM, so we are not super proficient in ...
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Hi, I'm trying to query alerts by a date including a hour, minute and second timestamp. Following query returns 1 alert object, which is expected: https://api.eu.opsgenie.com/v2/alerts?query...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, When I change an assignee on a issue, I would like to automate the sending of an email to the former assignee notifying him that the issue has been re-assigned.
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Hello, I cant find the information, so here I am. When someone addresses a comment to me in an internal comment in a issue (@me) I would like to receive an email. How can I do that? T...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 10 | |
| 7 | |
| 6 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 34m ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |