Voice notification issue

[Angel Lluy]

My team has experiencing some issues with the voice notification this week. Sometimes the call arrive some minutes (15 or 20 min) lather than the app alert or sometimes the alert never arrive. I check our configuration but I don´t find any incorrect value. Could you indicate if exist any problem with this service? Best regards

[Nayan Pandey]

Hi Angel,

Thank you for contacting the Opsgenie community. We understand you are having issues with the voice notifications. 

Here are some steps you can take to troubleshoot the issue:

• The alert was actually meant to notify the user. 
• The voice notification is enabled for the kind of alert that is being created. 

• Double-check your notification settings and ensure all configurations are correctly. 

If the issue persists, consider reaching out to Opsgenie support with detailed information about the delays, including timestamps and affected users.

Regards,
Nayan