Error "Transition failed: Action 9 is invalid" keeps showing

[Assad Rajab]

Hi everyone,

I'm encountering the following error in Jira Cloud (company-managed project):

"Transition failed: Action 9 is invalid"

I’m not sure why this is happening. The last thing I was working on was setting up an automation rule. To debug the issue, I took the following steps:

- Disabled all automation rules

- Deleted the rules entirely

- Rebuilt the rule (with modified steps)

However, the error still persists, specifically referencing Action 9.

Here’s some context:

- All projects share nearly the same workflow. The main board has three additional statuses used only for internal purposes

- When a ticket is created on the main board, an automation rule clones the ticket to one of several sub-projects (used by external companies to track progress)

- When the original ticket transitions in the main project, the cloned ticket in the sub-project should transition to a defined status as well

Despite the changes and deletion/recreation of the automation rule, I still get the same error. Could this be a bug or something stuck in the system?

Any ideas on what could be causing this or how to fix it?

Thanks in advance!

[Marc - Devoteam]

Hi @Assad Rajab 

Please show the audit log of the rule as well.

Where is the error in the rule.

Mainly this error means that the transaction fails, is this a status transaction?

Can you show the impacted workflows as well?

[Assad Rajab]

The audit Logs shows success, Mostly the Automation also works as intended, yet it still Shows the error with and without the automation.
Here is the Workflow of the Main Project:

Here is the workflow of the Sub-projects:

The Audit Log:

[Marc - Devoteam]

HI @Assad Rajab 

So where is the issue, is see no error in the rule audit.

[Assad Rajab]

Exactly, there is no actual error happening. but i am getting the warning that error happend.
The error start to appear from the status number 3 "geplant" (Action 9 in invalid) until the end

[Marc - Devoteam]

Hi @Assad Rajab 

Aha, this error is not in the automation but in Jira itself.

This relates to something based on one of the workflows..

Can you check you automation and see if you use the correct transition?

This as you have an any and an one way transition on all statuses, you need to specify the correct transition in the automation.

Otherwise contact Atlassian Support and have them check the logging on the backend

[Assad Rajab]

I don't Believe that this is an Automation issue, since the issue still Happening, even with no automation.
I will try to double check if this was related to the one way transition as you said.
Thank you for your support. I appreciate it.