Community resources
Community resources
Community resources
Jira Service Management
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Buenos días, en relación a este artículo https://confluence.atlassian.com/jirakb/round-off-field-to-n-decimal-places-using-automation-1095772552.html quería consultar si es posible aplicar la fó...
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Hi guys I have a web site with a form that sends an email to jira email channel. It hase some generic fields like Name, surname, email address, phone number etc. One of the fields in that form is ...
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Can a user in one customer group/organization "share the request with" a different customer group/organization? Last week, a user was able to share an internal service request with a customer group/...
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Hello, I have a situation with migration: We work in an old organisation with another company (but we pay the bill). We are planning to migrate to a new organisation, separating from the other comp...
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Hi, I have no idea where to start. I try to log in but it says I don't recall doing something towards it. Can someone help? In JSM, I don't see anything related to Opsgenie either.
- Question
- opsgenie
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Hi Team, Few tickets that were created by customers on JSM are not visible anymore on JIRA. This happened during testing of few automation rules. We are able to access tickets now but during the tes...
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Hello, Is there a way that I can have a button in the request form to switch the request type to another type? Example: I raised a request for a service, and now, with the help of a button in the...
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Hi, I was asked to create an automation that would only run (auto-assign) every saturday from 17:00 till 23:30. However, I don't see an option or a way to achieve that. It is either on specif...
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Hi, I want to know if I can embed JSM chat feature onto my websites is it possible? I see that there is a way to use this chat in teams and slack, but I want to embed this as a sepa...
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Need to replicate all devices in our Cloud to this plugins if that is possible? so we cant manually added devices in Jira. Thank you
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Hi there, I have successfully connected a slack request channel with JSM board. Now i can create a ticket from a slack post in that particular channel by simply using ticket emoji. My request type h...
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Hi, I may be looking at this all wrong, but I'm going to ask. We have Asset objects, that have multiple approvers, so for example a piece of software may be approved by Person A or Person B. In th...
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I can't connect the mail for jira but I what to edit or dele but , is not posible. I don't know
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Goodnight, I'm a Jira datacenter administrator and I would like to know if it is possible to add a pop-up only to the Jira Service Management home screen. Thanks!
- Question
- data-center
- jira-service-management
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When a requestor is creating a ticket this is already done automatically by tracking their users accounts in jira service management users. How do I connect that user and tie it to an asset ...
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I have an automation rule (below) set up to clone a ticket one service desk project (A) to another service desk project (B). Along with the cloning, values in certain fields in the cloned ticket in p...
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Is there a API for Team Integration?
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Is there a way to setup an auto-response to let the requester know the ticket is either being handled, completed/closed out and the ability for requester to reply to auto response?
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Hello Everyone, Within the JSM workflow, are we able to link different request types into individual Kanban Boards? We have different types of requests such as Claims, Contract...
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Hi all! We’re rolling out nested if-else conditions, a new delay action, plus new ways to fine-tune the way you bring 3rd-party tools into your rules. This includes: Nested if-else conditions: ...
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hi, since 21 of October, noone of our notifications are being recived, no configurations have been touched before, i made sure all notifications are enabled, he following error apears at the registry...
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In JSM, when we convert a Request to a sub-task, the Request Type field in the sub-task is populated with that of the initial Request with red text and an erro...
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Hi team, In China, in the last three weeks, it was found that the SMS alert function of Opsgenie is not working, and the mobile phone number that set up the SMS alert cannot receive the Alert remind...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Dear team, I would like to know if JIRA service management has a plugin or add on feature which can be used to identify assets in our environment. We are planning to setup a CMDB in JI...
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In jira cloud behavior I have a requirement to read a file which is exist on one my onprem linux server. Can you help me with the code please.
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