how to change SLA for 16x6 shift

[Shubham Narad Ghormare]

Hi Team,

we are working in 16x6 shift and want to setup the SLAs for acknowledge, resolution and response please guide us for changing it for the same

[Alina Kurinna _SaaSJet_]

Hi @Shubham Narad Ghormare 

If you're looking to set up an SLA calendar for a 16x6 shift schedule (16 hours per day, 6 days a week), I recommend trying the SLA Time and Report add-on developed by my team. This tool provides flexible calendar settings that allow you to create custom working schedules that match your needs.

How to Configure a 16x6 Calendar:

1. Create a custom work calendar:

   • Navigate to the Work Schedule section within the add-on.

   • Define your working hours (e.g., 8:00 AM to 12:00 AM) to cover the full 16-hour shift.

   • Set the working days as Monday to Saturday to match your 6-day workweek.

   • Include any breaks or holidays that apply to your team
     
     

2. Assign the Calendar to your SLA:

   • Apply your newly created work calendar to the relevant SLA configuration.

   • This ensures that the SLA timer only counts time during your defined work hours (16x6 schedule).

3. Monitor and Report:

   • Use the SLA Grid to track SLAs in real time.

   • Generate reports to analyze SLA performance and compliance.

The add-on is available for both Cloud and Data Center.

If you have any additional questions, feel free to reach out — I’ll be happy to assist! 

[Shubham Narad Ghormare]

Hi @Alina Kurinna _SaaSJet_ ,

Thank you for the reply,

We have already setup SLAs for JIRA, We just want to setup as per 16x6 without any tool. Please let us know